PWE Communication EffortsTTI CommitteeMay 14, 2015DRAFT

TopicsO Organizational ChangesO Project Notification Process to CouncilO Community Engagement O Customer Service Enhancements

DRAFT

Organizational ChangesO Communications Manager Hired in March

O Newly-created position and staff reorganizationO Designated Division Communication Liaisons Established

O Reduce silosO Foster a unified, coordinated department approach

O Refinement of Existing Project Notification ProcessO Developed New CIP Engagement OpportunitiesO Customer Service Training for All Employees

DRAFT

Project Notification ProcessO April 29, 2015 Memo to Council Members

O CIP ProjectsO Neighborhood Street Asphalt Overlay O Concrete Panel ReplacementO Routine O&M

DRAFT

CIP Community Engagement Opportunities

Need ID/CIP meetings

Pre-Engineering

CIP Approved Design Pre-

Construction

Need ID/CIP Meetings

Pre-Engineering

CIPApproved

Pre-Design Design Pre-

Construction

Beginning 2015

Pre 2015

Community Engagement Opportunities

DRAFT

Customer Service Goals Training Responsive Professional Adding Value for Residents

& Businesses Training DRAFT

Customer Service ChangesO Historical InvestmentO PWE 2015 Strategic ObjectiveO PWE Leadership SeminarO Coming Soon: Customer Service Training Contract

DRAFT