Post on 26-Dec-2015
Timetable for the day
• Session 1 – Understanding each departments priorities and concerns
• Session 2 – Knowledge about, and interaction with, the customer
• Session 3 - Team building & motivation• Session 4 – Taking it back home…..what
next
• What are the aims and objectives of the other department?
• How do they achieve them…what do they ACTUALLY do?
• What information do they need from other departments? (and when)
• What are their top 5 priorities each week?• What are their top 5
issues/challenges/problems?
• How was/is the introduction of computers MEANT to help your department?
• Has it/will it achieve these aims?• If not, why not?
Knowledge about, and communication with, your
audienceTime
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•What information do you need to do this?•Who creates this?•Who holds it?•How is it held?
Who knows what…?
Explicit Knowledgeformal & systematic - easily captured,
codified & conveyed to others
Tacit Knowledgehighly personalised know-how, beliefs and
perspectives
Theories about teams/groups
Issue one: What needs to be done
Issue two: How it is done
An effective group will be worth many times more than the sum of its parts
Why bother considering team working?
Discuss your experiences of being a team member….
What were the benefits?
What were the drawbacks?
Typical plus points• Synergy• Better decision making• Faster decision making• Commitment to implementing decisions• Utilising the many skills and abilities of team members• Overcoming weaknesses and building on strengths• Reducing unproductive competition• Sharing knowledge• Fostering communication• Achieving common goals• A learning experience for team members
Typical drawbacks
• Time consuming• Potential for conflict• Group-think (the drive for consensus at any cost, which
suppresses dissent and appraisal of alternative courses of action• Tendency of individuals in a group to take greater risks than if
they were operating on their own (‘risky-shift’)
FORMING
• Icebreaking session• Make sure everyone introduces themselves• Establish a clear direction and goals• Identify the resources available to the team• Build a supportive environment• Clarify individual roles, expectations and objectives• Identify relevant individuals outside the team• Get the team doing things together
STORMING• Redefine the team leader’s role• Clarify the roles, responsibilities and expectations of
individual members• Promote real listening• Establish procedures and team processes• Deal openly with conflict• Agree a problem-solving rationale• Reassure that this stage is ‘normal’• Provide positive feedback• Manage conflict constructively and identify the issues• Stay relaxed and calm• Act as a good role model• Try to move the team from ‘testing and proving’ to a
‘problem-solving mentality’• Delegate and give team members responsibility for their
own actions
NORMING• Discuss team dynamics• Focus on team goals and objectives• Confront issues and resolve them• Reclarify roles and responsibilities• Ask for input rather than telling• Give constructive feedback on team’s progress to date• Arrange training and coach good team working• Demonstrate give and take in their behaviour
PEFORMING• Coach team members• Be even more open• Admit to their own failings• Ask for support• Give support• Seek out feedback• Delegate and give recognition for individual and team
success• Let go• Make team members aware of their progress • Celebrate success
MOURNING• Celebrate success• Have a closing-down party• Recognise and reward great performance• Remember everyone in the team• Arrange a review meeting• Plan for known team changes – see this out and let the whole
team know• Re-evaluate current roles and responsibilities – can people
more around and/or do they want to?• Don’t try to replace old team members with exact replicas –
new members will bring fresh skills to the mix• Consider adopting a ‘buddy’ or mentoring scheme to ease the
new member into place• Remind current members of the phases of team development• Take action to help the team come to terms with change
Motivation: ‘The force or process which causes individuals to act in a specific way’
Does money make the world go round?