Post on 12-Mar-2019
Project Management Professional (PMP)®
Exam Prep
Course 13 - Project Stakeholder
Management
Slide 1
Looking Glass Development, LLC
(303) 663-5402 / (888) 338-7447
4610 S. Ulster St. #150 Denver, CO 80237
information@lookingglassdev.com
Project Stakeholder Management
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Slide 2
Stakeholder ManagementProcess of identifying the people, groups, or organizations that could impact or be impacted by the project and then managing, influencing, and impacting them for the benefit of the project and the stakeholder.
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Planning Process Group
13. Project StakeholderManagement
13.2Plan
StakeholderEngagement
Executing Process Group
13. Project Stakeholder Management
13.3Manage
StakeholderEngagement
Monitoring and Controlling Process Group
13. Project StakeholderManagement
13.4Control
StakeholderEngagement
Initiating Process Group
13. Project StakeholderManagement
13.1Identify
Stakeholders
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Slide 3
Stakeholder Management13.1 Identify Stakeholders
Process of determining who your stakeholders are and in what are they interested.
This is an on-going process throughout the project.
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Initiating Process Group
13. Project StakeholderManagement
13.1Identify
Stakeholders
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Slide 4
Stakeholder Management13.1 Identify Stakeholders
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Inputs.1 Project charter
.2 Business documents
.3 Project management plan
.4 Project documents
.5 Agreements
.6 Enterprise environmental factors
.7 Organizational process assets
Tools & Techniques.1 Expert judgment
.2 Data gathering
.3 Data analysis
.4 Data representation
.5 Meetings
Outputs.1 Stakeholder register
.2 Change requests
.3 Project management plan updates
.4 Project documents updates
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Slide 5
Stakeholder ManagementBrain Writing – Data Gathering
Brain writing is a refinement of brainstorming.
Use Brain Writing when:The team is dealing with many problems requiring
solutions.
When the team has limited time for discussion.
When the team struggles because of introverts, or other similar issues.
When ideas need to flow freely without any censorship.
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Slide 6
Stakeholder ManagementBrain Writing – Data Gathering
Participants sit in a circle, facing inwards (6 - 8 people in a group).
Using index cards, team members thing of problems the team needs to solve and writes down one issue per card at the top.
After completion of the problem definition stage, cards are then passed one person to the left.
Each person reads the problem and writes what they believe to be a potential solution to the problem.
Cards are again passed to the left and the process continues until each participant received their cards back.
Each participant then reviews their cards and completes a readout with the rest of the team.
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Slide 7
Stakeholder ManagementData Analysis for Stakeholders
Interests
Rights (legal & moral)
Ownership
Knowledge
Contribution
Are there documents to review?
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Slide 8
Stakeholder ManagementClassification Models for Stakeholder
AnalysisPower / Interest Grid.
Power / Influence Grid.
Influence / Impact Grid.
Salience Model – based on stakeholders’ power, urgency, legitimacy.
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Slide 9
Stakeholder ManagementStakeholder Prioritization
Power or Influence in the Organization
Leve
l of
Sup
po
rt
Manage
Closely
Monitor(Minimum Effort)
Keep
Satisfied
Keep
Informed
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Slide 10
Stakeholder ManagementSalience Model
Power — This is the authority or influence a stakeholder has on your project and/or its objectives. It is determined by focusing on the stakeholder’s potential impact on your project or outcome. This power can be incentive, coercive, or utilitarian.
Legitimacy — This is the appropriateness of the stakeholder’s involvement in your project. It answers the question, should they be there?
Urgency — Does the stakeholders’ needs require immediate attention. How time sensitive are the requirements from the stakeholder, or how critical are the requirements.
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Slide 11
Stakeholder ManagementSalience Model
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Slide 12
Stakeholder ManagementSalience Model Groups
Latent Stakeholder Group — These stakeholders have only a single attribute.
Expectant Stakeholder Group — These stakeholders have two attributes.
Non-Stakeholders – The do not score on any of the three attributes.
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Slide 13
Stakeholder ManagementSalience Model
Dormant Stakeholders — These stakeholders have high organizational power, but low legitimacy and low urgency.
Discretionary Stakeholders — These stakeholders have high legitimacy but low power and urgency.
Demanding stakeholders — These stakeholders have high urgency but low power and legitimacy.
Dominant Stakeholder — These stakeholders have both high power and high legitimacy. They also have low urgency.
Dangerous stakeholders — These stakeholders have high power and urgency but low legitimacy.
Dependent Stakeholders — These stakeholders have high urgency and high legitimacy but low power.
Definitive Stakeholders — These are your core stakeholders. They score high in all three measured attributes.
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Slide 14
Stakeholder ManagementDirection of Influence
This tool is used to classify stakeholders according to their influence on the work of the project. This model typically uses the following variables:
Upward — Senior management, the sponsor or steering committee.
Downward —The team or specialists contributing knowledge or skills in a temporary capacity.
Outward — Stakeholders outside the project team such as suppliers, government, the public end users or regulators.
Sideward — The peers of the project manager who are in competition for scarce project resources or who collaborate with the project manager in sharing resources or information.
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Slide 15
Stakeholder Management
Stakeholder Engagement Classification
Unaware – Does not know about the project.
Resistant – Aware of the project, but don’t like the change it represents.
Neutral – Are of the project, but don’t care.
Supportive – Aware of the project & supporting it. This is the target level.
Leading – Aware of the project & actively working to ensure success.
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Slide 16
Stakeholder Management13.2 Plan Stakeholder Management
Process of developing a plan to manage the interests and people with interests in the project.
Provides a clear, actionable plan to manage interests on the project.
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Planning Process Group
13. Project StakeholderManagement
10.2Plan
StakeholderManagement
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Slide 17
Stakeholder Management13.2 Plan Stakeholder Engagement
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Inputs.1 Project charter
.2 Project management plan
.3 Project documents
.4 Agreements
.5 Enterprise environmental factors
.6 Organizational process assets
Tools & Techniques.1 Expert judgment
.2 Data gathering
.3 Data analysis
.4 Decision making
.5 Data representation
.6 Meetings
Outputs.1 Stakeholder engagement
plan
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Slide 18
Stakeholder Management13.3 Manage Stakeholder EngagementThe process of communicating and working
with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement.
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Executing Process Group
13. Project Stakeholder Management
13.3Manage
StakeholderEngagement
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Slide 19
Stakeholder Management13.3 Manage Stakeholder Engagement
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Inputs.1 Project management plan
.2 Project documents
.3 Enterprise environmental factors
.4 Organizational process assets
Tools & Techniques.1 Expert judgment
.2 Communication skills
.3 Interpersonal and team skills
.4 Ground rules
.5 Meetings
Outputs.1 Change requests
.2 Project management plan updates
.3 Project document updates
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Slide 20
Stakeholder Management13.4 Monitor Stakeholder EngagementThe process of monitoring project stakeholder
relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies.
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Initiating Process Group
13. Project StakeholderManagement
13.1Identify
Stakeholders
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Slide 21
Stakeholder Management13.4 Monitor Stakeholder Engagement
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Inputs.1 Project management plan
.2 Project documents
.3 Work performance data
.4 Enterprise environmental factors
.5 Organizational process assets
Tools & Techniques.1 Data analysis
.2 Decision making
.3 Data representation
.4 Communication skills
.5 Interpersonal and team skills
.6 Meetings
Outputs.1 Work performance
information
.2 Change requests
.3 Project management plan updates
.4 Project document updates
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Slide 22
Stakeholder Management
Project Stakeholder Management –Summary
Four (4) Processes.
Know components in each process.
Focus on understanding why stakeholders are important.
Focus on the importance of transparency & understanding each stakeholders’ interest.
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Review Questions:
1. Which of the following is NOT an input to the identify stakeholders process?
A. Project charter
B. Enterprise environmental factors
C. Business documents
D. Statement of work
2. Which of the following is an input to the identify stakeholders process?
A. Work breakdown structure
B. Stakeholder management strategy
C. Agreements
D. Stakeholder identification strategy
3. Which of the following is a tool and technique used in the identify stakeholder
process?
A. Expert judgment
B. Communication models
C. Communication methods
D. Interpersonal skills
4. Which of the following is an output from the identify stakeholders process?
A. Project document updates
B. Communication management strategy
C. Stakeholder analysis
D. Stakeholder register
5. Which of the following is an input to the plan stakeholder engagement process?
A. Communications management strategy
B. Stakeholder management plan
C. Agreements
D. RACI diagram
6. Which of the following is NOT an input to the plan stakeholder engagement
process?
A. Enterprise environmental factor
B. Stakeholder register
C. Project management plan
D. Organizational process assets
7. Which of the following is NOT a tool or technique used in the plan stakeholder
engagement process?
A. Organizational process assets
B. Expert judgment
C. Meetings
D. Decision making
8. Which of the following is an output for the plan stakeholder engagement
process?
A. Human resources management plan
B. Stakeholder register
C. Stakeholder engagement plan
D. Change requests
9. Which of the following is NOT an input to the manage stakeholder engagement
process?
A. Project management plan
B. Human resources management plan
C. Enterprise environmental factors
D. Organizational process assets
10. Which of the following is a named input to the manage stakeholder engagement
process?
A. Human resources management plan
B. Change requests
C. Communications management plan
D. Enterprise environmental factors
11. Which of the following is a tool or technique used in the manage stakeholder
engagement process?
A. Expert judgment
B. Management skills
C. Stakeholder communications
D. Stakeholder analysis
12. Which of the following is not a tool or technique used in the manage stakeholder
engagement process?
A. Expert judgment
B. Stakeholder analysis
C. Interpersonal and team skills
D. Ground rules
13. Which of the following is NOT an output from the manage stakeholder
engagement process?
A. Change requests
B. Approved change requests
C. Project management plan updates
D. Project document updates
14. Which of the following is an input to the monitor stakeholder engagement
process?
A. Work performance data
B. Stakeholder management plan
C. Communications management plan
D. Issue log
15. Which of the following is NOT an input to the monitor stakeholder engagement
process?
A. Project management plan
B. Change log
C. Work performance data
D. Project documents
16. Which of the following is a tool or technique used in the monitor stakeholder
engagement process?
A. Communication methods
B. Interpersonal skills
C. Management skills
D. Meetings
17. Which of the following is not a tool or technique used in the monitor stakeholder
engagement process?
A. Information management systems
B. Expert judgment
C. Management skills
D. Meetings
18. Which of the following is not an output of the monitor stakeholder engagement
process?
A. Work performance data
B. Work performance information
C. Change requests
D. Project document updates
19. Which of the following is an output of the monitor stakeholder engagement
process?
A. Issue log
B. Stakeholder register
C. Stakeholder management plan
D. Work performance information
Answer Key:
1. D
Answer D. PMBOK Guide p. 509-510 - The inputs to the identify stakeholders
process include the following:
- Project charter
- Business documents
- Project documents
- Agreements
- Enterprise environmental factors
- Organizational process assets
2. C
Answer C. PMBOK Guide p. 509-510 - The inputs to the identify stakeholders
process include the following:
- Project charter
- Business documents
- Project documents
- Agreements
- Enterprise environmental factors
- Organizational process assets
3. A
Answer A. PMBOK Guide p. 509-510 - The inputs to the identify stakeholders
process include the following:
- Project charter
- Business documents
- Project documents
- Agreements
- Enterprise environmental factors
- Organizational process assets
4. D
Answer D. PMBOK Guide p. 514-515 - The output to the identify stakeholders
process include the following:
- Stakeholder register
- Change requests
- Project management plan updates
- Project document updates
5. C
Answer C. PMBOK Guide p. 518-520 - The inputs to the plan stakeholder
engagement process include the following:
- Project charter
- Project management plan
- Project documents
- Agreements
- Enterprise environmental factors
- Organizational process assets
6. B
Answer B. PMBOK Guide p. 518-520 - The inputs to the plan stakeholder
management process include the following:
- Project charter
- Project management plan
- Project documents
- Agreements
- Enterprise environmental factors
- Organizational process assets
7. A
Answer A. PMBOK Guide p. 520-522 - The tools and techniques used in the plan
stakeholder engagement process are as follows:
- Expert judgment
- Data gathering
- Data analysis
- Decision making
- Data representation
- Meetings
8. C
Answer C. PMBOK Guide p. 522 - The outputs to the plan stakeholder
management process include the following:
- Stakeholder engagement plan
9. B
Answer B. PMBOK Guide p. 525-526 - The inputs to the manage stakeholder
engagement process include the following:
- Project management plan
- Project documents
- Enterprise environmental factors
- Organizational process assets
10. D
Answer D. PMBOK Guide p. 525-526 - The inputs to the manage stakeholder
engagement process include the following:
- Project management plan
- Project documents
- Enterprise environmental factors
- Organizational process assets
11. A
Answer A. PMBOK Guide p. 526-528 - The tools or techniques used in the
manage stakeholder engagement process include the following:
- Expert judgment
- Communication skills
- Interpersonal and team skills
- Ground rules
- Meetings
12. B
Answer B. PMBOK Guide p. 526-528 - The tools or techniques used in the
manage stakeholder engagement process include the following:
- Expert judgment
- Communication skills
- Interpersonal and team skills
- Ground rules
- Meetings
13. B
Answer B. PMBOK Guide p. 528-529 - The outputs from the manage stakeholder
engagement process include the following:
- Change request
- Project management plan updates
- Project document updates
14. A
Answer A. PMBOK Guide p. 532-533 - The inputs to monitor stakeholder
engagement process include the following:
- Project management plan
- Project documents
- Work performance data
- Enterprise environmental factors
- Organizational process assets
15. B
Answer B. PMBOK Guide p. 532-533 - The inputs to monitor stakeholder
engagement process include the following:
- Project management plan
- Project documents
- Work performance data
- Enterprise environmental factors
- Organizational process assets
16. D
Answer D. PMBOK Guide - The tools and techniques used in the monitor
stakeholder engagement process include the following:
- Data analysis
- Decision making
- Data representation
- Communication skills
- Interpersonal and team skills
- Meetings
17. C
Answer C. PMBOK Guide p. 533-535 - The tools and techniques used in the
control stakeholder engagement process include the following:
- Data analysis
- Decision making
- Data representation
- Communication skills
- Interpersonal and team skills
- Meetings
18. A
Answer A. PMBOK Guide p. 535-536 - The outputs from the control stakeholder
engagement process include the following:
- Work performance information
- Change requests
- Project management plan updates
- Project documents updates
19. D
Answer D. PMBOK Guide p. 535-536 - The outputs from the control stakeholder
engagement process include the following:
- Work performance information
- Change requests
- Project management plan updates
- Project documents updates