Social Etiquette

By:-Amit Hasija

Principal-RIMT-Institute of Hotel Management

Meeting and Greeting

• Who introduces who?– Traditionally, a man is always introduced to a

woman. Not necessarily in business.– Highest person of rank is mentioned first.

Remember: “Big, may I introduce Small.”– A younger person is always introduced to an

older person– It is helpful to include the persons title– Always state your name.

Tricks for remembering names

• Repeat the person’s name a few times to yourself after you’re introduced.

• Use the person’s name immediately in the conversation after an introduction.

• Immediately introduce that new person to someone else you know.

• Jot down the person’s name

Mastering the Handshake

The Pull-In

The Two-Handed Shake

The Topper

The Finger Squeeze

The Bone Crusher

The Palm Pinch

The Limp Fish

The Proper Handshake

• Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice

from the elbow • Is released after the shake, even

if the introduction continues • Includes good eye contact with

the other person • Hold your drink in your left

hand to avoid a cold, wet handshake

Posture and Poise

The Etiquette Survival KitFor Teens

What is Diversity?

What are some examples of human diversity?

AgeRaceEthnicityCultureGenderSexual

Orientation

Marital statusPhysical statusEconomic classEducationReligionPolitical

Ideology

Conflict in the Workplace

• Stereotyping

• Disrespect

• Generalizations

• Lack of Awareness

Benefits of being Culturally Sensitive

• People respect you

• Less conflict

• Problems are easily solved

• Business is more successful – meaning more job security

Asian CulturesJapanese• The bow symbolizes respect and humility. • The “ok” sign is a symbol for money.• The business card – treat it with respect.• Very punctual. It is rude to be late to a business meeting.

Chinese• Opening a gift in front of the giver signifies the gift is more important

than the giver.• The triangle is considered a negative shape.

Thai• Never touch the head or pass an object over the head – the head is

considered sacred in Thailand.• Never cross your legs in the presence of an older person.

European and African Cultures

• In Great Britain, the napkin is a child’s diaper. They call it the Serviette.

• In France, the “ok” sign means zero.• In Germany, first names are seldom used when doing business.• In Germany, gifts are rarely exchanged and are usually not

appropriate.• The number 7 is considered bad luck in Kenya and good luck

in Czech Republic.• In Bulgaria, a nod means “no” and shaking you head means

“yes”.• In some African countries, the color red represents witchcraft

and death.

Middle Eastern Cultures

• Never, never eat with your left hand.

• Never sit in a position that displays the sole of your foot to an Arab, especially women.

• Never ask a businessman about his wife or other female members of his family.

• Famous for their hospitality. The coffee ritual.

South America

• Much more relaxed attitude toward time.

• In Brazil, the “A-OK” gesture means “up yours” (to be polite).

Respecting Gender and Sexual Differences

• Best Rule of thumb - Never make jokes or snide remarks about gender or sexual preference.

• What people do in their private lives is exactly that : Private.

Respecting Physical Differences

• Don’t stare or avert your gaze. • Avoid using words such as “handicapped”,

“crippled” and “invalid”• Avoid using “healthy” and “normal’ to refer to

those without disabilities.• Talk to everyone in a medium tone of voice.• Helping someone is discouraged, unless given

permission to do so.

Dining with Style and Grace

Knowing table etiquette will put you at ease.

Your Basic Place Setting

The Formal Dinner Table Setting

Thank You