Post on 12-Apr-2017
MADE BY: HAROON RAFIZADAEMPLOYMENT DEVELOPMENT
COUNSELOR
Professional Character and Ethics
Outlines
Professional Character• Appearance• Reliability• Competence• Maintaining the poise • Accountability
Ethics• Honesty • Confidentiality • Respectfulness • Loyalty
What is Professional Character ?
High integrity the primary attributesNormally dress appropriately Exhibit an optimistic attitudeReliableAccountableOrganized poised
Aspects of Character
Appearance ReliabilityCompetence Maintaining Your PoisePhone and Written correspondenceAccountability
Appearance
Neat and Clean appearance As per company’s dressing codeDressing for meetings Good posture and gesture for presentationCultural diversity
What do you see ?
Reliability
You should be counted on Responding promptly Getting jobs done on timeFulfilling promises Building up trust
Competence
Becoming experts Unique among colleaguesTaking extra courses Setting high educational profile Attending professional workshops Working on skills
Maintaining the Poise
When: Face difficult situation Rude behavior Load of work Many clients Bundles of tasks
Is it a store room ?
Phone and written correspondence
Introducing with full name, company name and title.
Listen carefully Speak as much as required Keep emails concise Polite and formal toneRespond as soon as possible
Accountability
Be accountable for your action Accept your mistakesFix up the made mistake Do not blameBe cooperative Be participative in resolving problems
What you understand ?
What is professional Ethics ?
Professional ethics encompass the personal, organizational and corporate
standards of behavior expected of professionals.
Components
Honesty ConfidentialityRespectfulness Loyalty
Honesty
Absence of lying No cheating No theftBeing trustworthy SincerityIntegrity
Confidentiality
Protection of personal information Clients’ personal data Know what you need to know Confidential files include:
Family contact Name, age and address Bank details Reports
Personal Plans Financial Records
Confidential matters never to ask
Respectfulness
• Deep feeling of admiration • Inspiration • Earned not by force • Personal qualities • Good nature and behavior • Give and get law • Respect to all colleagues
Loyalty
Devotion Professionalism, Loyalty and MoneyDoing tasks with loyaltyLoyalty with seniors Loyalty to your job