Post on 22-Mar-2016
description
Home Bound Healthcare
Private Duty Services
Program Overview
Table of Contents
Who We Are ......................................................................... 1
Private Duty Services ........................................................... 2
Private Duty vs. Home Health.............................................. 2
Companionship .................................................................... 3
Activities of Daily Living ....................................................... 4
Personal Care ....................................................................... 5
Skilled Services ..................................................................... 5
Specialty Programs .............................................................. 6
Client & Caregiver Matching ................................................ 7
Employee Screening Process............................................... 8
Much More than Private Duty ............................................. 9
Community Outreach ........................................................ 10
Affiliations and Accreditation ............................................. 11
Going the Extra Mile ........................................................... 12
Coverage Area.................................................................... 13
Payment Information ........................................................ 14
Thanks for Reading ............................................................ 15
HBH Locations.................................................................... 16
1
Who We Are
Our mission is to
provide the highest
quality of health care
essential to the
improvement of a
client’s total physical,
emotional, and
mental condition.
Home Bound Healthcare (HBH) offers a
family of in-home services including Private
Duty, Home Health, Hospice Care, and DME.
With a mission that is dedicated to the
wellness of our clients, we have grown to
become a successful company that employs
over 400 employees and has serviced
thousands of clients and their families.
We are “A +” Rated Members of the Better
Business Bureau
The Better Business Bureau grades each of its
members according to its letter grading
system. The BBB letter grades represent the
BBB’s opinion of the business. BBB assigns
letter grades from A+ (highest) to F (lowest).
The grades are awarded based upon the
following following: business’ complaint history with BBB, type of business, length of time in
business, background information, honoring commitments to BBB, licensing and
government actions, etc. Home Bound Healthcare is pleased to have an “A +” rating!
2
Private Duty Services
The Private Duty division of HBH serves its
clients by providing companionship and
homemaker services, assistance with
activities of daily living, and assistance with
personal care.
Please see the three pages that follow for
more information about the specific Private
Duty Services that we provide. Also in this
booklet you will find information on client to
caregiver matching, the employee screening
process, and more.
Private Duty vs. Home Health What is the difference between Private Duty and Home Health?
Answer: Home Health refers to in-home medical services, such as nursing,
therapy, etc. that may be paid for 100% by Medicare for eligible clients.
The Private Duty division focuses on companionship, assistance with activities
of daily living, and personal care (mostly non-medical services).
Medical services can also be provided through the Private Duty division, but are
not eligible for Medicare coverage. Please see page 5 for more information.
Also, please note that many clients choose to supplement their Home Health
services with Private Duty assistance, and vice versa.
3
Companionship
Companionship is essential the wellbeing of
any person, regardless of age or illness.
Listed below are examples of the different
companionship services that we offer:
Companionship and Conversation
Monitor Diet and Eating
Play Board Games, Cards, etc.
Provide Mental Stimulation
Assist with Entertaining
Mail Bills and Letters
Assist with Clothing Selection
Care for Houseplants
Assist with Bedtime Preparation
Assist with Morning Preparation
Provide Reminders for Appointments
Discuss Current and Historical Events
Organize Craft Time
Answering the Door
Answering the Telephone
Record and Arrange Recipes
Oversee Home Deliveries
Rent and Play Movies
Prepare Grocery Lists
Clip Coupons for Shopping
Reading Mail or Letters to Client
Buy Magazines, Papers, and Books
Check Food Expirations
Plan Visits, Outings, and Trips
Visit Neighbors and Friends
Read Religious Materials
Maintain Calendar
Maintain Family Scrapbook
Record Family History
Respite Care
A Home Bound Healthcare client
with her HBH Companion.
4
Activities of Daily Living
Laundry Assistance
Take Out Garbage, Bring Cans Back
Changing Linens
Making Beds
Dusting
Vacuuming
Sweeping and Mopping
Aid with Morning and Wake-Up
Arrange Appointments
Provide Medication Reminders
Assist with Walking
Write Letters and Correspondence
Plan, Prepare and Clean Up Meals
Help with Pet Care
Pick Up Prescriptions
Shop for Groceries and Supplies
Drop Off and Pick Up Dry Cleaning
Prepare Future Meals
Accompany to Lunch or Dinner
Escort for Shopping and Errands
Provide Transportation
Escort to Religious Services
Escort to Appointments
Attend Club Meetings
Attend Family Events
Aid with Traveling
Organize and Clean Closets
Alzheimer’s Assistance
Listed below are some of the ways an HBH Home Service
Worker can assist with activities of daily living.
When it becomes difficult to complete the ordinary activities and tasks of
daily living, or when extra help is needed, a Home Service Worker is often
introduced to assist with these tasks.
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5
Personal Care
Eating
Grooming
Dressing
Bathing
Incontinence
Cognitive Impairment
Mobility
Medication Reminders
When personal assistance becomes a necessity, a Home Service Worker
from HBH can provide the support that is needed. We offer assistance
with the following personal care needs:
Skilled Services
In addition to non-medical assistance,
we also provide medical services
through the Private Duty division.
Skilled nursing services such as
medication management and set-ups,
blood draws, health monitoring, wound
care, and more are available.
Physical, Occupational, and Speech
Therapy are also available.
Please call us for more information
about skilled services.
6
Specialty Programs
Professional
Geriatric Care
Management
We proudly offer Professional Geriatric
Care Management to our clients.
A Professional Geriatric Care Manager is a
health and human service specialist that is
a guide, advocate, and resource for
families caring for an older relative.
In-Home
Beautician Services
The goal of a PGCM is to provide guidance and support to families and
older adults regarding care options.
This specialized service is available to HBH clients through our Private
Duty and Home Health divisions. Please call for more information.
The HBH Private Duty division is now
offering in-home Beautician Services.
An HBH Beautician is available to provide
in-home cuts, washes and sets,
permanents, and more. This is a great
service for anyone that finds it difficult to
leave the home.
Please call us for more information about
this exciting program!
7
Client & Caregiver Matching
At HBH we take the time to match our
clients with Home Service Workers that are
best suited to meet their needs.
Private Duty Coordinators will meet with
clients and their families to determine the
employee that is right for them.
There are certain questions we ask at the
first meeting to get a feel for who the client
is, and what they are looking for in a Home
Service Worker. For example, if you are
requesting a Home Service Worker to
prepare meals, then we will work to match
you with an employee that is a great cook.
Food preferences?
Are there pets in the home?
Is the client sensitive to certain odors?
(Do you prefer your Home Service
Worker not wear perfume, etc.)
Getting to Know You A few of the questions we ask when matching a new client to a Home Service Worker:
What is the client’s health history?
Likes and dislikes?
Hobbies?
Favorite activities?
Shopping Preferences?
8
Employee Screening Process
Our rigorous employee screening process can provide you
peace of mind when choosing to use a Home Care Agency.
Peace of mind is very important to us.
We want our clients to share this peace of mind
by having the knowledge that HBH hires only the
highest quality of employees.
We screen each prospective employee in a
comprehensive process including:
State Police Background Checks
Healthcare Worker Registry Livescan or UCIA
Criminal Background Check
Illinois Department of Public Health Nurse
Aide Registry
Illinois Department of Professional Regulation
License Checks
State Sex Offender Registry
National Sex Offender Registry
DOC Sex Offender Registry
DOC Inmate Check
DOC Wanted Fugitive Check
Health and Human Services Office of
Inspector General Exclusion Program Check
All HBH employees are required to
have 100% clean background checks
as a condition of employment.
9
Much More than Private Duty
Home Health Services
We offer skilled nursing, physical,
occupational, and speech therapy, social
work, home health aides, wound care,
psychiatric nursing and more.
Telephone: (800) 444-7028
Durable Medical Equipment
HBH’s Durable Medical Equipment store
offers many options for medical supplies
as well as mobility assistance products.
Telephone: (877) 615-0803
Hospice
Our hospice program is a choice for those
facing a life-limiting illness that no longer
responds to cure-oriented treatment.
Hospice is used to provide care and
services in a comforting and supportive
way to patients, as well as to their loved
ones and caregivers.
Telephone: (630) 914-5140
In addition to
private duty, we
also provide other
services that may be
useful to our clients.
To learn more,
please call the
telephone numbers
listed, or see the
Program Overviews
on our website.
10
Spa Treatment – Foot Spas
Spa Treatment – Massage Therapy
Be Kind to the Mind Interactive Presentation
Be Kind to the Joints
Sit & Fit
Tai Chi-Yoga
Karaoke / Line Dancing
Pet Therapy (at select locations)
Educational Presentations
Stroke Awareness, Fire and Safety Education,
Diabetes Education, Medication Management,
Disease Management, Fall Prevention,
Alzheimer’s Awareness, and more!
Community Outreach
Part of our mission is to improve a client’s total
physical, emotional, and mental condition. To carry
out our mission in the fullest sense, we incorporate
Community Outreach Programs to promote overall
wellness in the communities we serve.
See how we reach out to your community, below!
At Home Bound Healthcare, we care for the
client’s mind, body, and spirit.
We offer free
events, activities,
and educational
presentations to
the communities
we serve.
Health Fairs and Wellness Clinics
Van Outings
Centenarian Club
Activities
Trivia Contests, BINGO, Ice Cream
Socials, Happy Hour, Pizza Parties,
Birthday Parties, and more!
11
Affiliations and Accreditation
CHAP Accreditation Program
Better Business Bureau
Shield Accreditation / Home
Caregiver Accreditation of America
National Private Duty Association
National Association of Professional
Geriatric Care Managers
Association for Death Education
and Counseling (ADEC)
National Association of Social
Workers
American Psychological Association
Illinois Nursing Home
Administrators Association
A Place for Mom
Joliet Center for Clinical Research
OCS: Leading Healthcare Insight
IFMC-IL
We are proud to be
affiliated with or to
have attained a
professional
membership with
the organizations
listed on this page.
12
Going the Extra Mile
Compliance Program
We have a compliance program which
governs the practices of the company.
The goal is to maintain a work
environment that promotes the highest
ethical standards of business and care for
clients. By voluntarily implementing this
program, we have taken steps to ensure a
higher quality home health experience to
our customers and their families.
CAHPS Survey Program
HBH is taking part in the Consumer
Assessment of Healthcare Processes and
Systems (CAHPS) Survey Program.
CAHPS Surveys are a way for patients to
voice their opinions on quality of care,
customer service, and their overall home
health experience.
We take pride in going above and beyond for our
customers.
Results will be posted to www.Medicare.gov
13
Coverage Area
We proudly serve
clients in forty-three
counties across
Illinois, three
counties in Iowa,
and two counties in
Nevada.
14
Payment Information
There are several payment options
available. We accept all major credit cards.
Private Pay
Our Private Duty Coordinator will meet
with you to develop a plan that addresses
the client’s individual needs.
Insurance
We will work with your insurance company
to determine and help you understand your
benefits.
Outside Pay Source
If you are utilizing benefits from an
organization such as the V.A., we will work
with you and the organization to arrange
services.
Our Private Duty
Coordinator will
work with you to
determine a plan.
Please call us today
for more
information.
15
Thanks for Reading
Home Bound Healthcare thanks you for taking the time to learn more
about our services. With our track record of excellence and our
mission dedicated to client wellness, we look forward to continuing
to offer a first-class Home Care experience to our clients.
If you have any questions, or for more information, please feel free to
contact us at any time.
Sincerely,
The Home Bound Healthcare Team
1-877-895-9898
www.HomeBoundHealth.com
HOME HEALTH & PRIVATE DUTY SERVICES 1615 VOLLMER ROAD
FLOSSMOOR IL 60422-1992TOLL FREE (800) 444-7028
TEL (708) 798-0800FAX (708) 798-0870
3401 16TH STREET MOLINE IL 61265-6046
TOLL FREE (866) 541-0900TEL (309) 762-7900FAX (309) 762-6909
2322 W. WILLOW KNOLLS RDPEORIA IL 61614-1307
TOLL FREE (866) 725-0888TEL (309) 589-0888FAX (309) 589-0889
4231 PROGRESS BLVD SUITE 3 PERU IL 61354-1193
TOLL FREE (877) 220-8808TEL (815) 220-8808FAX (815) 220-8828
421 SOUTH GRAND AVE W SUITE 2B SPRINGFIELD IL 62704-3781TOLL FREE (877) 753-2210
TEL (217) 753-2260FAX (217) 753-2270
1625 BETHANY ROADSYCAMORE IL 60178-3124 TOLL FREE (877) 895-9898
TEL (815) 895-9898 FAX (815) 895-3232
1350 SOUTH JONES BLVD SUITE 240 LAS VEGAS NV 89146-1206TOLL FREE (866) 953-0888
TEL (702) 433-0800FAX (702) 433-0801
HOSPICE14216 MCCARTHY ROAD
LEMONT IL 60439-9393TEL (630) 914-5140FAX (630) 914-5148
PRIVATE DUTY SERVICES
502 S MAIN STREET SUITE BPRINCETON IL 61356-2055TOLL FREE (877) 220-8808
TEL (815) 879-8808FAX (815) 875-8828
PRIVATE DUTY SERVICES & STAFFING2307 WEST LAKE STREET 2ND FLR MELROSE PARK IL 60160-3622
TOLL FREE (877) 338-2004 TEL (708) 338-2500FAX (708) 338-2503
CONSULTING502 S MAIN STREET SUITE DPRINCETON IL 61356-2055TOLL FREE (877) 220-8808
TEL (815) 875-8808FAX (815) 875-8828
OUTPATIENT REHABILITATION2930 MANNHEIM ROAD SUITE 1B FRANKLIN PARK IL 60131-2265
TOLL FREE (800) 444-7028TEL (847) 228-1650FAX (847) 228-1660
MEDICAL EQUIPMENT & SUPPLIES2307 WEST LAKE STREET
MELROSE PARK IL 60160-3622TOLL FREE (877) 615-0803
TEL (708) 615-0800FAX (708) 615-0808
HOME BOUND HEALTHCAREwww.HOMEBOUNDHEALTH.com