Primary Health Emergency and Primary Health Emergency and Business Continuity Management Business Continuity Management

Introduction Introduction

Background to Emergency Background to Emergency Planning for Primary HealthPlanning for Primary Health

ObjectiveObjective

To provide the tools to design your own emergency management and business continuity plan.

To leave with an understanding of what is required, how to start the process and what to consider in your plan.

Do you have any other expectations for this session?

Why do we plan?Why do we plan?

• There is often little or no warning in an emergency

• Wrong decisions and indecision can be costly and painful

• High standards of service are expected at all times

• The community expects an efficient integrated response

• Compliance• Cornerstone/other Accreditation

Scenario

Utility Failure

Types of EventsTypes of EventsRegional• Significant damage• Disruption in services such as transportation,

electricity, water, telecommunicationsSocietal• Nation wide• Infrastructure is still intactLocalised• Organisation specific• Extended staffing absencesDistal• Impacts business flow through key suppliers

Risks for the Risks for the Waikato Waikato AreaArea

• Flooding, Storm

• Isolation, roads, bridges damaged

• Volcanic Activity, property damage, respiratory and skin problems, effects on horticulture and agriculture

• Earthquake, loss of life, mass casualties, damage to buildings, roads, bridges, relocation

• Tsunami

How to PrepareHow to Prepare

• Select a team which represents all facets of your organisation

• Develop a business continuity plan

• Concentrate your resources on the most likely to occur emergencies in your local area with the most serious consequences

• Consider also other risks of lesser consequences but higher likelihood.

Business Continuity PlanBusiness Continuity Plan

What are they / What do they Involve

• Identifying risks and hazards and the impact they would have on your practice

Risk Analysis and Business Impact Evaluation

• Developing mitigation strategies to address the risks and hazards

The 4 R’sThe 4 R’s

READINESS

RECOVERY

REDUCTION

RESPONSE

RESILIENCE

Risks

• Eliminate or lessen the risk - Reduction

• Prepare for it, if it can’t be reduced to a manageable state - Readiness

• Decide how you will deal with it - Response

• How will you return to business as usual - Recovery

Business Impact AnalysisBusiness Impact Analysis

What will be the effect of each of the risks

on your organisation

Mitigation StrategiesMitigation Strategies

How will you:

• Eliminate the risk

• Reduce the risk

• or accept the risk?

Don’t forget Don’t forget

Disruptions to Workforce:Disruptions to Workforce:temporarytemporarylong term long term

managementmanagementclinicalclinicaladminadminand and

RELOCATINGRELOCATING

TestingTesting

Test the plan before it’s required to be Test the plan before it’s required to be implemented implemented

Table Top ExercisesTable Top ExercisesExamples included in packExamples included in pack

DHB/MoH ExercisesDHB/MoH Exercises

Civil Defence ExercisesCivil Defence Exercises

The best plan is only a plan until it is tested!!! The best plan is only a plan until it is tested!!!

QuestionsQuestions

DHB Emergency Planners are DHB Emergency Planners are ‘freely’ available for advice and ‘freely’ available for advice and

planning resources. planning resources.

Thank you for your attendanceThank you for your attendance and support for this work and support for this work