Post on 15-May-2018
Presented By: David WrightResidential Operations Manager, Yale University Conferences & Events
ACCED-I Student Management Educational ForumSeptember 14-15, 2017
Daemen College
Learning Objectives
➢Understand your institutions hiring timeline
➢Improve your overall employee selection approach
➢Learn how to get your interns acclimated to your institution’s housing
operation and campus
A Glimpse into Yale
❖Residential College Model
• Similar to Oxford, Cambridge and Harvard
• 14 Residential Colleges (*13 and 14 added Fall 17)
• Live in Staff: Head of College (formerly known as Master), Deans and Resident
Fellows
• Vertical Entryways opposed to floors
• Each college has its own dining hall, library, seminar rooms, gym, game room and
specialty spaces which differ in each college
• Community Based
• No Res Life Department
Determining your Hiring Timeline
❖What is a Hiring Timeline?
Key items to create your timeline
Know your needs
Construct job descriptions
Place job advertisements
Sort through resumes
Screen applicants
Conduct interviews
Hire employees
Jennifer Zuccaro Program Director
(Adult focus)
Linda Peterson Associate Director
Business Operations
Jack Alberding Hopper ‐ OC
YC&E Staffing Model
Calendar year 2017
Blue= FTE
Yellow = Seasonal Staff
Alex AlloucheHousing &
Information SystemsManager
Cherie Gargano Sr. Admin Assistant
Kate Vieillard Associate Director
Program Admin
Heather CorleyOperations Lead
(BAKER/Trumbull/ ARNOLD)
Jordan Sears Morse ‐ OC
Olivia Nolen Baker ‐ OC
Kaitlyn Wetzel Morse ‐ OC
Diana Lopez Baker ‐ OC
Cassie Franco‐ Camacho
Hopper ‐ OC
Jordan Bruner TD ‐ OC
Michael Brennan Morse ‐ OC
David WrightResidential
Operations Manager
TBDFinancial Assistant
Melissa Kropf TD ‐ OC
Brendan Rascius Branford ‐ OC
Josh JarviOperations Lead
(Hopper/OC/ Berkeley North)
MaKayla SchroederOperations Lead (Berkeley South/
ESM)
Neil Goodman Hopper ‐ OC
Camille Fortin Hopper ‐ OC
Jeff AdkinsResidential Supervisor
Ivy Sibley Operations Lead
(SM/TD/ROSENFELD)
Justin Sears Silliman ‐ OC
Kelsey Crawford Silliman ‐ OC
Teagan Mockus Branford ‐ OC
Ariel Sánchez Branford ‐ OC
Sam Downey Branford ‐ OC
Jasper LariozaResidential Supervisor
Justin Thornton Resource
Coordinator
Sam Wood Morse ‐ OC
Kathryn FilerPart‐Time OCOld Campus
Tori HeasleyOperations Lead
(Branford/JE/ Saybrook)
Brian Cashin Trumbull ‐ OC
Pedro TelloGroup Dining &Special Events
Manager
Colleen Murphy Program Assistant
Paige TuckerResidential Supervisor
Christian KearneyResidential Supervisor
Megan Palluzzi Program Manager
Kellie Faust Athletics Liaison
Suzanne Shaw Director
Devin Peterson Trumbull ‐ OC
Tara Schule Program Director (YSS, Classrooms,
ROL, Housing only)
Dena Rozanski Program Director
(Youth Focus)
Kelly Vailette Program Assistant
Shannon LeGault Program Director
(Adult Focus)
Kaitlin MayProgram Assistant
Cara MecabeProgram Assistant
Job Descriptions
Operations Lead (OL)
Graduate Student in Higher Education
Operations Coordinator (OC)
Undergraduate Student Any Major
Residential Supervisor (RS)
College Graduate
Jack Alberding Hopper ‐ OC
Heather CorleyOperations Lead
(BAKER/Trumbull/ ARNOLD)
Jordan Sears Morse ‐ OC
Olivia Nolen Baker ‐ OC
Kaitlyn Wetzel Morse ‐ OC
Diana Lopez Baker ‐ OC
Cassie Franco‐ Camacho
Hopper ‐ OC
Jordan Bruner TD ‐ OC
Michael Brennan Morse ‐ OC
Melissa Kropf TD ‐ OC
Brendan Rascius Branford ‐ OC
Josh JarviOperations Lead
(Hopper/OC/ Berkeley North)
MaKayla SchroederOperations Lead (Berkeley South/
ESM)
Neil Goodman Hopper ‐ OC
Camille Fortin Hopper ‐ OC
Jeff AdkinsResidential Supervisor
Ivy Sibley Operations Lead
(SM/TD/ROSENFELD)
Justin Sears Silliman ‐ OC
Kelsey Crawford Silliman ‐ OC
Teagan Mockus Branford ‐ OC
Ariel Sánchez Branford ‐ OC
Sam Downey Branford ‐ OC
Jasper LariozaResidential Supervisor
Sam Wood Morse ‐ OC
Kathryn FilerPart‐Time OCOld Campus
Tori HeasleyOperations Lead
(Branford/JE/ Saybrook)
Brian Cashin Trumbull ‐ OC
Paige TuckerResidential Supervisor
Christian KearneyResidential Supervisor
Devin Peterson Trumbull ‐ OC
How do you build your staff?
Use Your Resources
❖Place job advertisements with the following:
Colleges / Universities
Career Centers
Residence Life Programs
Student Affairs Departments
Find organizations that have internship programs
e.g. ACUHO-I Housing Internship Program
What is the ACUHO-I Internship Program?
The ACUHO-I Housing Internship Program is one of the most prestigious
and competitive internship opportunities available in student affairs.
The program provides students invaluable real-world work experience
that can be applied to their current coursework.
At the same time, institutions that host interns benefit from an
infusion of new staff who assist with training, conference
management, special projects, program development, and more.
Types of Internships in ACUHO-I
Internships are available in all areas of housing:
Residence Life (summer/camp housing)
Conferences/event planning
Marketing
Facilities
Administrative
Why You Should Host – ACUHO-I Unpaid internships are allowed
Must have room and board
Offer other compensation – laundry, gym, bus pass, institutional swag, etc.
Allows interns to get campus housing experience
They may be considering a career in student affairs
Recruit for your department – an internship is a great chance to see if the intern is a good fit
Now What?
❖Hiring Timeline
✓ Know your need
✓ Construct job descriptions
✓ Place job advertisements
✓ Sort through resumes
✓ Screen applicants
✓ Conduct interviews
✓ Hire employees
How to get interns acclimated
❖Prior to employment start date
• Send weekly emails
• Introduce your team and explain the dynamic
• Provide institutional knowledge and the surrounding area
• Inform them of things they can and cannot bring
• Share what programs they will be working with
• Email them your Housing Manual
• Send a friendly reminder of the upcoming training
How to get interns acclimated
❖Upon arrival
• Greet the interns
• Escort them to their room
• Give them a brief tour of the area
• Have a group outing
• Take them out to eat
• Get to know you activity
• Get them excited about training and being at your institution
How do you train?
Basic Training Template❖Training
First Day Meet the staff
HR
Tour of Campus
Activity
Second Day Expectations
Overview of the position and roles
Begin going over the manual
ISP Presentations
Introduce Housing Database
Third Day Finish reviewing the manual
Housing database
Role Playing
Applying knowledge in the field
End of training social activity
Fourth Day (time permitting)
Fifth Day (time permitting)
Review❖Create your institutions timeline
❖Research using Housing Internship Programs to employ your interns
❖Come up with creative ways to get your interns acclimated with your
operations and campus