IBR Corporate PresentationLatest Update: 11.05.14

TABLE OF CONTENT

COMPANY

Who we are

Where we are

What we do

SERVICES

Our CSR

Recycling

Maintenance

Call Flow Process

Hardware distribution

IMAC / Relocation

Rental

Upgrades

PRODUCTS

Catalog 1/2

Catalog 2/2

Logistics

WHY IBR

Facts &Figures

Why IBR

Contact

3

COMPANY

Who we are

Where we are

What we do

GLOBAL

RECYCLING

MULTI VENDOR

IT MAINTENANCE SERVICE

COMPANY

80+ countries covered, Global FSLs network

Cisco, Dell, Fujitsu, HDS, HP Unix / x86, IBM, Netapp, Oracle HW, networks

Break-fix, Support, Rental, IMAC / Relocation, Upgrade, Spare parts management,

Hardware upgrade

International group created in 1983, 13 worldwide subsidiaries

COMPANY | Who are we

WEEE compliant, Asset Recovery Solutions

More information: ibremarketing.com/company/IT-Support-Provider.html - 4 -

& LEASING Complete and customized financial solutions, CO2 lease offer

COMPANY | Corporate Organization

More information: ibremarketing.com/company/IT-Support-Provider.html - 5 -

IBR Germany(Frankfurt, Germany)

IBR Green Systems(Algiers, Algeria)

IB REMARKETING(Paris, France)

AS LEASE(Paris, France)

ALEASE(Lyon, France)

IBR ITALIA(Rome, Italy)

IBR UK(London, UK)

IBR Green Systems(Dubai, UAE)

IBR ESPANA(Madrid, Spain)

CAP VERT FINANCE(Paris, France)

IBR ASIA(Hong Kong, China)

IBR USA(Edison, NJ)

IBR Green Systems Maroc

(Casablanca, Morocco)

IBR BRAZIL(Sao Paolo, Brazil)

IBR OCEANIA(Brisbane, Australia)

PHOENIX SERVICES

(France)

COMPANY | Where we are

IB-R Oceania

Green Systems

IBR-Espana

IB-R DeutschlandIB-Remarketing

IB-R UK

IBR-USA

IBR-Italia

GS Morocco GS Algeria

IB DO Brazil

IB-R Asia

More information: ibremarketing.com/company/Global-IT-Solutions-Provider.html - 6 -

PHOENIX

Services

COMPANY | What we do

UNIX ENTERPRISE / WINTEL

SERVERS, STORAGE &

ASSOCIATED OPTIONS

SPARE PARTS

SUPPLY

RECYCLING

ASSET

RECOVERY

SUPPORT

SERVICES

More information: ibremarketing.com/company/TPM-maintenance-support-solutions.html - 7 -

300 000+ parts in stock

30 years’ experienceInternational Sourcing

WEEE Certified

Destruction and

Data Erasure experts

LEASING

SERVICES

Our CSR

Recycling

Maintenance

Hardware Distribution

IMAC / Relocation

Rental

Upgrades

8

SOCIAL

ACTIONS &

EMPLOYEES

DEVELOPMENT

SERVICES | Our Corporate Social Responsibility

local & international non-profitable associations

sponsorships

ECO

RESPONSIBLE

RECYCLING

SALES

TARGET &

RENTABILITY

More information: ibremarketing.com/company/csr.html - 9 -

ISO 9001 & 14 001Carbon Footprint Reduction

Focused

SERVICES | Recycling

Over 500 tons of

IT hardware recycled and

reused per year

Only non-usableparts are recycled

into raw material

More information: ibremarketing.com/services/it-recycling-company.html - 10 -

INFRASTRUCTURE

DECOMMISSION

REUSE OF

SERVICEABLE

PARTS

SELECTIVE

SORTING

10.000 tickets

managed per year

Guaranteed spare

parts availability

Dedicated team,

logistic and updated

buffer stock

Technical Expert

Helpdesk

- Onsite field engineers

- SLA MS (Mission Critical)

- Diagnosis & supports

- 365/24/7 L2/L3 support

centers

- Several SLA available

- Spare Parts Supply Chain

- Diagnoses + action plan

- Dedicated buffer stock access

- Several SLA available

- Remote, monitoring on

HDS,HP EVA, STK, EMC

(Clarion & DMX) & NETAPP

- Spare Parts Supply Chain

(optional)

- L1 Training (optional)

Full Support Remote Support

SERVICES | Maintenance

Spares

Management

On-site

Intervention

- Tailored inventory

- Multi SLA available

- 365/24/7 buffer stock

access

- Several SLA available

- Voucher of prepaid Tickets

- Full on-site coverage

- Several SLA available

More information: ibremarketing.com/services/it-support-maintenance.html - 11 -

+ +

Fly & Fix: First Flight Available

Software

support*

SERVICES | Maintenance

1 Single Point of Contact

Field

Engineering

Reporting

and QoS

Measurement

Technical

Support

Supervision

and

Monitoring

Preventive

Maintenanc

e

Spare Parts Management

SPOC

More information: ibremarketing.com/services/it-support-maintenance.html - 12 -

Multi Vendor &

Product Lifecycle

Specialist

Multilingualsupport

(EN, FR, ES, IT, DE, CN, AR)

*According to license copyrights

SERVICES | Maintenance

Full Support = Most secured solution

IBR Support

Customer

Call Opening

with Error LogsDiagnosis Supply Chain

- Root cause analysis

- Action Plan

- L2 / L3 engineer support

- Spare parts dispatched - Defective parts replaced

More information: ibremarketing.com/services/it-support-maintenance.html - 13 -

On-site

Intervention

Ticket Closing

& Reporting

- Notification

- Customer validation

SERVICES | Maintenance

More information: ibremarketing.com/services/it-support-maintenance.html - 14 -

Call Opening

with Error LogsDiagnosis Supply Chain

On-site

Intervention

Ticket Closing

& Reporting

IBR Support

Customer

- Root cause analysis

- Action Plan

- L2 / L3 engineer support

- Spare parts dispatched - Defective parts replaced - Notification

- Customer validation

Remote Support = Cost saving solution

SERVICES | Maintenance

IBR Support

Customer

More information: ibremarketing.com/services/it-support-maintenance.html - 15 -

Call Opening

with Error LogsDiagnosis Supply Chain

On-site

Intervention

Ticket Closing

& Reporting

IBR Support

Customer

- Root cause analysis

- Action Plan

- Spare parts dispatched - Defective parts replaced - Notification

- Customer validation

Spare Parts Management = Time saving

SERVICES | Maintenance

More information: ibremarketing.com/services/it-support-maintenance.html - 16 -

Call Opening

with Error LogsDiagnosis Supply Chain

On-site

Intervention

Ticket Closing

& Reporting

IBR SupportIBR Support

Customer

- Root cause analysis

- Action Plan

- Spare parts dispatched - Defective parts

replaced

- L 1 Customer training

(optional)

- Notification

- Customer validation

Onsite Support = Reactivity solution

SERVICES | Maintenance

More information: ibremarketing.com/services/it-support-maintenance.html - 17 -

Call Opening

with Error LogsDiagnosis Supply Chain

First Flight

available On-site

Intervention

Ticket Closing

& Reporting

IBR SupportIBR Support

Customer

- Root cause analysis

- Action Plan

- Spare parts dispatched - Defective parts

replaced

- L 1 Customer training

(optional)

- Notification

- Customer validation

Fly & Fix = Global Reach

SERVICES | Implementation Planning

More information: ibremarketing.com/services/it-support-maintenance.html - 18 -

MappingBuffer Stock

Dispatch TrialsSLA kick

off

Steering MeetingPO

- Site audits

- SN list

- Config check

- Purchasing

- Testing

- Packing

- Shipment

- Clearance

- Dispatch

- Storage

- Meeting process

- Dummy ticket opening

- Dummy on-site intervention

Documentation

-Certificates of Origin

Buffer Stock Sizing

2 to 5 weeks (depending on geographical area and technological issues)

SERVICES | Call Flow Process

CA

LL

L

OG

GIN

G

RE

PO

RT

ING

& S

LA

EV

AL

UA

TIO

N

Customer

Call Qualification :

- Identification no.

- Call context, serial

number

SERVICE DESK

Case Processing & Intervention Management

Incident Assignment

PartsOn-site Engineer

Stock Output Packing

& Conditioning,On-site Intervention

Resolution

Ticket Closing,

SLA Evaluation

& Reporting

Diagnostic & Action Plan

INT

ER

VE

NT

ION

Customer

Database

Intervention

DatabaseLogistic

Database

Customer Real-time

Follow-up

Customer confirmation for ticket closing

Error Logs

Transmission

Customer Approval

More information: ibremarketing.com/services/it-support-maintenance.html - 19 -

Automatic RefillFaulty Spare Recycling

SERVICES | Call Flow Process

More information: ibremarketing.com/services/it-support-maintenance.html - 20 -

TICKET OPENING (email /sms) ANALYSIS REPORT

SERVICES | Call Flow Process

More information: ibremarketing.com/services/it-support-maintenance.html - 21 -

ACTION PLAN FINAL REPORT (direct web access)

SERVICES | Maintenance

AGREEMENTBRONZE

5d /7

BRONZE

24/7SILVER GOLD PLATINUM

TELEPHONE

AVAILABILITYOffice Hours 24/7/365

24/7/365 24/7/365 24/7/365

TELEPHONE

RESPONSE*

The following

business day2 hours 1 hour 30 minutes 30 minutes

REPAIR Best EffortBest Effort

(< 3 days)

Critical: 12h

Major: 3BD

Minor: 14BD

Critical: 12h

Major: 24h

Minor: 7BD

Critical: 12h

Major: 24h

Minor: 7BD

ON-SITE

SUPPORT

Critical: 24h

Major: 48h

Critical: 4h

Major: 24h

Critical: 4h

Major: 24h4h 2h

CALL-OUT

AVAILABILITYOffice Hours 24/7/365

24/7/365 24/7/365 24/7/365

More information: ibremarketing.com/services/it-support-maintenance.html - 22 -

CU

ST

OM

SL

As

AV

AIL

AB

LE

*Max Time

SERVICES | Parts Supply

WARRANTY

30 Years’ Experience

Worldwide Shipping 12 Regional Warehouses

Unix / Wintel

Servers, Storage & NetworkParts and Complete Systems

More information: ibremarketing.com/services/it-hardware-distribution.html - 23 -

SPARE PART & FULLY

CONFIGURATION

TESTING

DELIVERY STORAGE

SOURCING

SERVICES | IMAC* / Relocation

AUDIT

ON-SITE

ENGINEERS

& CRITICAL

PARTS

STEERING

COMMITTEE

INSURANCE

&

TRANSPORT

POWER OFF

&

LABELLING

POWER ON

&

CABLING

Your

Company

More information: ibremarketing.com/services/it-relocation-imac.html - 24 -

COMPLETE RELOCATION

CYCLE EXPERTISE

Serenity and Global Reach

*Install/Move/Add/Change

SERVICES | Upgrade

BUDGET

SPECIFIC

PROJECT

More information: ibremarketing.com/services/upgrade-installation.html - 25 -

NEW

More ExpensiveCarbon Footprint Impact

REFURBISHED

Same ConfigurationReduced Carbon Footprint

Tested & Guaranteed

REFURBISHED &

OBSOLETE SYSTEMS

SPECIALISTS

$

Fighting the IT Systems Planned

Obsolescence

Carbon Footprint

Reduction

PRODUCTS

Catalog 1/2

Catalog 2/2

Logistics

26

PRODUCTS | Catalogue

Europe’s largest Enterprise and Midrange Servers Inventory

(300,000+ Options)

International Dispatch, In-house Testing and Warranty

365/24/7 Support

More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 27 -

PRODUCTS | Catalogue 1/2

- Switches: 1900 Series, 2900 / 2950 / 2960 / 3500XL Series, 3550 / 3750 Series, 3000 Series, Catalyst 4500, 5000/5500 Series, 6500 Series - Routers: 837, 1000 Series, 2500 Series, 7600, 12000, 3600 Series, ASR Series and CRS-1 and CRS-3 - Datacenter products: Nexus Switches (1000v, 2000, 4000, 5000, 7000), MDS, Unified Computing System (UCS)

Servers PowerEdge, PowerVault, EqualLogic

PDP, VAX, ESA, Alpha Servers

Celerra NAS, Centera WORM, CLARIION (AX, CX, DL, FC) Symmetrix (1 000, 2 000, 3 000, 4 000, 5 000, 8 000, DMX)

Primepower, Primergy, Primequest, SPARC Enterprise Servers: M-series, T-series, Rack Servers - RX Series, Tower Servers - TX Series, Economu Servers - Econe, Blade Servers - BX Series, Blade Frame - BF Series, Storage Subsystems, PRIMEQUEST

TagmaStore (DF800), Thunder(DF600, DF700, Lightning (9900 series)

More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 28 -

PRODUCTS | Catalogue 2/2

D-Series & K-Series, A-L-N Series & Superdome, RP- & RX-Series, & Superdome, RX Series & Superdome, Workstations B-& C-Series

BL series, BL e-Class, BL p-Class, DL series, ML series, TC series

Systems X ( Rackmount, Deskside), Blade centers (Blades Power, Blades Intel, Blades AMD), Systems Power (Systems I (I series), Systems P (P series), RS 6000, AS 400)

Series: E, J, LN, M, MX, T, PTX

FAS6200 Series, FAS3200 Series, FAS2200 Series, V-Series

Fiber Channel, SAS, RAID and SCSI HBAs, Disk array (ST9990, ST9985, ST6540, ST6140), Tape drives (StorageTek 9940, 9840C, T9840D, T10000A, T10000B), Tape drives (LTO, SDLT, DLT), Tape libraries (L700, L700e, L180, L5500, SL500, SL3000, SL8500)

Servers, Storage, V et M series, StorEdge, Desktop & Workstation

- 29 -More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 29 -

PRODUCTS | Logistic

REGIONAL

&

LOCALFSLs

EMERGENCY

SHIPPMENT

PROCESS

DEDICATED

CUSTOM

CLEARANCE

TEAM

SELECTED

SUPPLIERS & FORWARDERS

More information: ibremarketing.com/hardware/IT-logistics.html - 30 -

INTERNATIONAL 24/7 DELIVERY

5 Support Centers,

Local FSL Network

Emergency Delivery

From 4h to 18h Worldwide

WHY IBR

Facts & Figures

Why IB-Remarketing

Contact

31

IB Activity

• 500+ tons of recycling hardware

per year

• 100,000+ systems supported

worldwide

• 10,000+ support tickets / year

• 3,500+ multi sector global

customers

• 50,000+ asset recovered

• FY 2012/13: 60 M€

IB Group

• 13 subsidiaries

• 280+ employees

• 20+ citizenships

• 5 support centers

• 12 regional warehouses

• 80+ countries covered

• 300,000 items in stock

• 30 years of experience

• ISO 9001 & 14001

• 96% support contracts retention

• 150+ engineers

WHY IBR | Facts & Figures

More information: ibremarketing.com/company/IT-Support-Provider.html - 32 -

WHY IBR | Our ethics

QUALITY

SMART RECYCLING

EXPERTISE

CSR

More information: ibremarketing.com/company/IT-Support-Provider.html - 33 -

WHY IBR | Contact

IB Remarketing4 rue Maurice de Broglie93 600 Aulnay sous Bois+33 1 48 19 90 20

facebook/IB Remarketing

plus.google.com/109790526955470383191/posts

linkedin.com/ib-remarketing

twitter.com/IB Remarketing

34

www.ibremarketing.com