Post on 13-Dec-2014
description
OPM’s Office of the CIO
A Presentation For TheSocial Security Administration:Towards A Mobile Workforce
Friday, April 1, 2011
DISCLAIMER(and a confession)
IMPORTANT ANNOUNCEMENT
IMPORTANT ANNOUNCEMENT
SECURITYFUNCTIONALITY
• Innovation
• Mobile Workforce
POP QUIZ
What business is SSA in?(pick one)
a. IT Securityb. Records Managementc. Software Developmentd. Delivering Social Security Services
What business is SSA in?(pick one)
a. IT Securityb. Records Managementc. Software Developmentd. Delivering Social Security Services
REMEMBERWHAT
BUSINESSYOU’RE
IN
SSA MISSION
Deliver Social Security services that meet the changing needs of the public
AGENCY PRIORITY GOALS
• Increase the Number of Online Applications
• Issue More Decisions for People Who File for Disability
• Improve Our Customers’ Service Experience on the Telephone, in Our Field Offices, and Online
• Ensure Effective Stewardship of Our Programs by Increasing Our Program Integrity Efforts
REMEMBERWHAT
BUSINESSYOU’RE
IN
OPM MISSION
Recruit, Retain and Honor a World-Class Workforce to
Serve the American People
YOUR DAILY TAUTOLOGY:
If you want to be innovative: innovate!
(and vice versa)
Myths About IT
The Myth of Scarcity
• IT resources are scarce
• Who controls the resources sets the ruleso Big-name vendors influence purchasing
(“Nobody ever got fired for buying IBM”)
o Corporate IT sets restrictions and policies governing use of technology; people must conform because there’s no alternative
The Reality of Abundance
• IT resources are abundant
• The average teenager has access to and actively uses more technology than most office workers
• Many alternatives exist to corporate IT; if the users don’t like IT, they can revolt
The Myth of Standardization
• Everything in IT must be standardized
• Standards create efficiencies of cost and scale; conversely, not having standards means you waste money and hurt productivity
The Reality of Diversity
• Not everything in IT must be standardized
• There are people in college who have only ever used a Mac; they will be looking for jobs after they graduate
• Diversity at the edge helps people be more productive; because of “open standards”, the incremental cost of supporting another device or OS is nominal
The OPM iPad Story
The Usual Suspects:
1. Not standard! Not secure!2. What’s it for?3. No time!
The OPM iPad Story
Technical Design Challenges
• iPad will be standard• Fully support wifi and 3G• Enable AppStore• Allow remote access• Comply with NIST/OMB
The OPM iPad Story
REMEMBERWHAT
BUSINESSYOU’RE
IN
The OPM iPad Story
Open Source
• Cost savings, and more
• Recognition that some technologies have become commodities
• Not just benefiting from open source, but contributing as well
Open Source: Digital Asset Management Example
The Mobile Workforce
Mobile Workforce Benefits
• Productivity• Recruitment & retention• Effectiveness in some kinds of work• Continuity of government• Cost savings
Mobile Idea #1:
Eliminate Paper-Based Processes
Mobile Idea #2:
Make All Applications Available Outside The Office
Mobile Idea #3:
Make The Web BrowserThe Universal Client
Mobile Idea #4:
Enable WiFi
Mobile Idea #5:
All Meetings Have An Online Component
Mobile Idea #6:
Adopt Unified Communications
Technologies
Mobile Idea #7:
Assume A “Mobile By Default” Stance When Equipping
Employees
Where To Begin?
If You Want To Be Innovative: Innovate!
And of course…
REMEMBERWHAT
BUSINESSYOU’RE
IN
Thanks.
49
Chris WilleyDeputy CIOU.S. Office of Personnel Managementchris.willey@opm.gov www.opm.gov/cio