PowerPoint Presentation · AirBnB Blockchain, My Health Record? 15 . cost reduction, customer...

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PowerPoint Presentation · AirBnB Blockchain, My Health Record? 15 . cost reduction, customer...

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Smart meter to smart customer...Customer satisfaction 5% avg. increase Key customer sentiment metrics Reduced cost-to-serve Avg. hourly kW reduction per household Peak 5% kW reduction

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Chapter 13 Managing customer satisfaction Define customer satisfaction Understand the importance of satisfying customers Evaluate customer satisfaction.