Powerful PowerPoint presentation using pain & pleasure matrix

Example: Libra Telecom: A leading Headsets Distributors

Libra Telecom

Presents

Biggest Challenges Facing Headsets Buyers Today!

And How To Guarantee….

Commercial Quality Headsets That Perform And Give Desired Results!

So what is the problem?

• Poor productivity isn’t always staffing or system response problem

• Often fault lies in staff’s equipment

• Therefore spend a little extra on good commercial quality headsets

• That will make you far more money than they cost

Problem 1

Background noise

Background noise

• If headsets can’t eliminate background noise / distraction

• It can cause enormous losses

• If you are dealing with large volume of calls

• Every fraction of a second is worth great deal of revenue

Background noise

• To maximize profits, average work time (AWT), Average handling time or

Average talk time must be closely monitored

• One of the biggest factors adversely affecting AWT is ambient noise

• It lengthens call times leading to incomplete/incorrect transactions

Background noise

When agents & customers have to repeat themselves due to background

noise, you lose money in many ways

Losing money due to background noise

1. Increased long distance charges

• It takes longer to acquire necessary information

• Meanwhile long distance charges are being incurred

• If customers can’t hear well, they might hang up before getting all

information they need, and have to call back later, creating more charges

So what’s the solution?

Libra Telecom

Libra Telecom

• World’s leading suppliers of hands free communications solutions

• Recipient of numerous product & design awards including:

- CES Libration- If product design- Red Dot mobile choice best accessory- T3 Gold- CNET Editors choice

Libra Advantage You can be sure of:

• Boost to agents productivity, maximized opportunities

• Improved customer services leading to customer delight

• Cost effective headsets

• Increased revenue, increased profits

Our Solutions

• Headsets is key element of toolset for agents to boost their performance

• Well equipped agents deliver better customer experiences & satisfaction

Innovative Headsets

Powerful, technologically advanced & innovative equipments:

• Boost your agents’ productivity manifold

• Due to clearer communication bring agents & customers closer

• Improved quality of service provided, customer satisfaction

• Maximized opportunities leading to amazing revenue returns