Post on 21-Mar-2018
BT Global Services
Portfolio and Cloud
Update November 2011
Agenda
• Overview of the portfolio
– Introduction
– New naming approach
– Portfolio strategy and vision
– Launches
– GS online
– Web Q&A
• Cloud services
– Cloud services we have today
– Cloud initiatives for tomorrow
– Demonstrations
– Audio & Web Q&A
Tech trends will continue to impact the consumption of ICT and
network services
Security and Compliance
Across Hybrid environments
Utility Software
Apps store for the enterprise
Proliferation of Devices
Users expect device and
application choice
Video
Video revolution on many fronts:
videoconferencing, video clip sharing,
streaming events, on-demand,
surveillance, and digital signage
Incomprehensible connectivity
Of any device leading to the
creation of smart communities Consumerisation
•When is “ good enough”
good enough
•simplicity
Utility Computing
Consumption from Cloud
– both private and public
In response to these trends, key strategic CIO priorities will continue to
evolve
Connectivity
Effective connectivity
solutions with single point of
responsibility
Industry Solutions
ICT and Network services
specific to their industry
Advisory & Implementation
Practical support from
vendors in addressing
business needs
Collaboration Tools
Tools for internal and
ecosystem collaboration
and improving productivity
and innovation
Computing Platform
Assured performance of
their infrastructure and
applications
Sourcing
Strategic suppliers
relationship to source
appropriate services to solve
business needs
Security
Adequate and affordable
security for their ICT
solutions
Introducing our new approach
to naming
ADSL 2+
BT Etherway Next Generation Contact Centre
BT SIP Trunk IP Clear MobileXpress
AAI Onevoice mobile access
Why change?
Global portfolio naming
We‟ve renamed our portfolio and product names as of the 6th of September 2011
• To make our portfolio easier for
our customers and sales force
to understand
• To make it easy for customers to
understand the depth and breadth
of our services with clear linkages
between the headline portfolio areas
• To set us apart from the competition
• To be famous for our focus products
The rationale
• For each area of the BTGS portfolio
(Network Services, Unified
Communications, CRM, Security,
and Data Centre Services) there will
be a new Product Family Name
• Each Product Family Name will be
accompanied by, and always appear
with, a Campaign Line. The Campaign
Line is designed to give context to the
Product Family Name
• The products that sit within a Product
Family will be renamed so that the
Product Family Name is always
included in the product name. This
will provide a clear linkage between a
Product Family and the products that
sit with in that family
The basic principles
From To
CRM BT Contact Relationships that grow
IT Services BT Compute Services that adapt
BT Assure Security that matters Security
Unified Communications BT One Communications that unify
Network Services BT Connect Networks that think
Our product families
Making our portfolio distinctive to our customers
BT One
One Voice
One Video
One Cloud
Making our portfolio distinctive to our customers
BT Contact
Inbound Contact
Cloud Contact
Onsite Contact
Making our portfolio distinctive to our customers
BT for Financial Markets
for Pharma
for Retail BT
BT
Making our portfolio distinctive to our customers
BT for Financial Markets
for Pharma
for Retail BT
BT
Connect
Compute
One
Making our portfolio distinctive to our customers
BT for Financial Markets
BT Trading
BT Radianz
Beyond. The Network
MAKING YOUR PEOPLE
MORE PRODUCTIVE
MAKING YOUR
ORGANISATION
MORE EFFICIENT
MAKING YOUR
CUSTOMERS HAPPIER
DOING IT ALL
SECURELY
Value to your business
Our portfolio
INFRASTRUCTURE
Access Services
Connect Applications VPN Services
Internet Services Managed LAN
Secure Remote Access
On Demand Compute Telehousing Private Compute Assure Threat Monitoring
Assure Message Assure Intrusion Prevention Assure Web Security Assure Firewall
Private Networks
COMMUNICATIONS
Managed Lifecycle Management Inbound Contact
One Voice Global VPN One Voice SIP Trunk One IPT and One Video One Cloud
Flexible Working Services
SOFTWARE
Field Force Automation
Multi-Channel Access
Supply Chain Solutions
Networked Expertise Cloud Contact Auto Contact
INFRASTRUCTURE
Access Services
Connect Applications VPN Services
Internet Connect Managed LAN
Secure Remote Access
On Demand Compute Telehousing Private Compute Assure Threat Monitoring
Assure Message Assure Intrusion Prevention Assure Web Security Assure Firewall
Private Networks
Our portfolio
INFRASTRUCTURE
Access Services
Connect Applications VPN Services
Internet Services Managed LAN
Secure Remote Access
On Demand Compute Telehousing Private Compute Assure Threat Monitoring
Assure Message Assure Intrusion Prevention Assure Web Security Assure Firewall
Private Networks
COMMUNICATIONS
Managed Lifecycle Management Inbound Contact
One Voice Global VPN One Voice SIP Trunk One IPT and One Video One Cloud
Flexible Working Services
SOFTWARE
Field Force Automation
Multi-Channel Access
Supply Chain Solutions
Networked Expertise Cloud Contact Auto Contact
INFRASTRUCTURE
Access Services
Connect Applications VPN Services
Internet Services Managed LAN
Secure Remote Access
On Demand Compute Telehousing Private Compute Assure Threat Monitoring
Assure Message Assure Intrusion Prevention Assure Web Security Assure Firewall
Private Networks
COMMUNICATIONS
Managed Lifecycle Management Inbound Contact
One Voice Global VPN One Voice SIP Trunk One IPT and One Video One Cloud
Flexible Working Services
Our portfolio
INFRASTRUCTURE
Access Services
Connect Applications VPN Services
Internet Services Managed LAN
Secure Remote Access
On Demand Compute Telehousing Private Compute Assure Threat Monitoring
Assure Message Assure Intrusion Prevention Assure Web Security Assure Firewall
Private Networks
COMMUNICATIONS
Managed Lifecycle Management Inbound Contact
One Voice Global VPN One Voice SIP Trunk One IPT and One Video One Cloud
Flexible Working Services
SOFTWARE
Field Force Automation
Multi-Channel Access
Supply Chain Solutions
Networked Expertise Cloud Contact Auto Contact
INFRASTRUCTURE
Access Services
Connect Applications VPN Services
Internet Services Managed LAN
Secure Remote Access
On Demand Compute Telehousing Private Compute Assure Threat Monitoring
Assure Message Assure Intrusion Prevention Assure Web Security Assure Firewall
Private Networks
COMMUNICATIONS
Managed Lifecycle Management Inbound Contact
One Voice Global VPN One Voice SIP Trunk One IPT and One Video One Cloud
Flexible Working Services
SOFTWARE
Field Force Automation
Multi-Channel Access
Supply Chain Solutions
Networked Expertise Cloud Contact Auto Contact
Our portfolio
CUSTOMER
On Demand Compute
Private Compute
Multi-Channel Contact
Cloud Contact
Inbound Contact
Auto Contact
Field Force Automation
Secure Remote Access
Supply Chain Solutions
Mobility Lifecycle Management
Flexible Working Services
Assure Web Security
Assure Message Scan
Assure Managed Firewall
Assure Threat Monitoring
Assure Intrusion Prevention
SHDS Connect
Optical Connect
Access Services
Enterprise Broadband
Enterprise Connect
Ethernet Connect
One Managed
One Voice SIP Trunking
One Voice Global VPN
One Cloud
One Conferencing
One Video
Bringing it all together – Ecosystem
• Manufacturers rely on a complex web of suppliers and customers
• Regulatory and market forces increasingly demanding efficient supply chain and end-to-end integrity
• Collaboration across the supply chain is therefore key for competitive edge – and the challenge is global in scale
Manufacturing Company
Manufacturing
Site
HQ
Branch
Office
Distribution
Centre
Contract
Manufacturer
Tier 1
Supplier
3PL Logistics
Provider
Tier 2
Supplier
R&D
Site
Retailer
Distributor
Distribution
Centre
3PL Logistics
Provider
Shipper
Mobility
R&D Ecosystem
Virtual Data
Centres
Supply Chain
Tracking Solutions
Virtual
Contact Centres
Federated
Collaboration
(UCC)
Secure Supply Chain
Messaging
Secure Virtual
Private Network
80,000 connections across 94 locations
5,500m of internal cabling
Up to 60Gb of information carried each second
1,800 wireless access points
16,500 telephone lines
14,000 mobile
SIM cards
10,000 cable
TV outlets
642,000 man-hours
Over 800 people
on the ground at
Games’ Time
Services for
broadcasters
Phone lines
Television
Broadband connections
Wireless access points
Wireless access points
Mobile SIM cards
The official communications service provider for the London 2012
Olympic and Paralympic Games
BT One Cloud has been adopted as the voice communications platform for the
London 2012 Olympic and Paralympic Games
Connecting more than sixty London 2012 locations, it has already
proved highly successful
Five thousand Hosted IP Telephony connections were
planned and rolled out on schedule
With ordering, configuration, and delivery processes already tested
2,500 times, systems have proven to be seamless and bug-free
In spring 2011, London 2012 Hosted IP Telephony
capacity was scaled to 20,000 ...
... providing a 25 per cent cushion should
demand exceed expected levels
The official communications service provider for the London 2012
Olympic and Paralympic Games…BT One Cloud in action
Project focus
Launches from April to December 2011
• Cross portfolio naming launch
• Naming launch for professional services
BT Contact
• Cloud Contact Spain and Italy launch
• Cloud Contact Cisco and Avaya Contact Centre – APAC
• Auto Contact – APAC
• Cloud Contact Cisco – US
• SIP Trunk to/from Inbound Contact global for customer access
BT Connect
• Ethernet Connect Globally- E-line rollout to a further 6 countries taking us to 28. E-LAN
service available in 28 countries
• UK Access –Super fast broadband
• Converged services – Enhanced Cisco offerings globally, and New CPE vendors
BT Compute
• Cloud services launch
BT Assure
• Cloud security expansion- Europe, US, APAC
BT One
• One Cloud Global- Expanding our Cisco based offer in APAC
• One Cloud Cisco USA
• SIP Trunking geo expansion in EMEA and UK new product launch
Project focus
Launches for early 2012
Cross portfolio launch
• Portfolio vision story
BT Connect
• Improving our customer experience –
launch of repeatable solutions, a new
global customer portal, enhanced SLAs,
enhanced performance reporting and
IPv6 ready
• Ethernet Connect – superfast UK
access
• Connect Applications – Connect
Acceleration (Cascade) and Connect
Intelligence (Gomez)
• Connect Applications web monitoring
BT Assure
• Standardised private/hosted offer as a
variant of current Assure manage
firewall (Hosted Security Services)
• Assure Threat Monitoring – launch of
global capability, linked to opening of
Counterpane capability in EMEA (EMEA
& APAC)
BT Compute
• Cloud services launches through key
vertical sectors
Mobility
• APP – iPhone/iPad application
BT One
• BT One single global launch
message to incorporate all Q4
enhancements
• One Cloud MS Lync global rollout +
2013
• One Video pricing, evergreen and
interoperability enhancements
• One Cloud EMEA B-end launch in
key countries in EMEA
• One Voice anywhere (global roaming
and single client)
BT Contact
• Inbound contact LATAM expansion –
new nodes in Chile and Canada
Project focus
• BT Ethernet Connect expanded to 21 cities
• New BT IP Connect nodes in Brazil and Mexico
• Upgraded Connect Backbone
• New BT IP Connect access in Brazil, Colombia and Mexico
• Core Bandwidth Upgrade 2011
BT Connect Networks that think
BT One Communications that unify
• BT One Managed Microsoft Lync
• BT One Voice in Colombia
• BT One Video new bridge in Brazil and Colombia
• BT One Cloud Upgraded Connect Backbone
BT Contact Relationships that grow
• BT Cloud Contact and new BT Inbound Contact nodes to reach
consumers across Latam
BT Compute Services that adapt
• BT On Demand Compute in Brazil, Colombia & Mexico
• BT Data Centre Services
BT Assure Security that matters
• BT Assure Portfolio launch across the region
Portfolio – enhanced and coordinated
LATAM expansion – enhanced and coordinated portfolio
GS Online primary customer research – „personas‟
Tony, 29 Senior Network Administrator
Key goal:
Ensure all sites are
properly set up and
running
“I’d rather configure the
network myself than
have to wait for BT to
do it”
Michael, 42 Project Manager
Key goal:
Make sure all site moves
and new site set-ups go
smoothly and that no
unused sites are up
Get more productive at
upgrading sites before
their utilisation peaks
“We have a lot of
activity on our sites so
we need our provider to
respond fast”
Carsten, 23 Support Specialist
Key goal:
Resolve network
outages efficiency
Update the business
“My internal
commitment is for
updates every
2 hours”
Rolled-up views of multiple GS customers are represented as „personas‟
Robin, 47 Global Infrastructure Manager
Key goal:
Ensure network is
running efficiency, with
minimum outages
Keep costs down
“I need to know my
network is running as
efficiently and cost-
effectively as possible”
Elke, 35 Administrative Assistant
Key goal:
Ensure company is
being charged
correctly
“Checking bills is only
a part of my job but I
need to be able to do
it efficiently”
The GS Online dashboard
GS Online dashboard brings first stage
of transformation to customers – bringing
summary views and easy access to commonly
requested information
Beyond the cloud
Innovation at the speed of life
BT Global Services – Best Global
Operator
BT‟s Cloud propositions today
BT Compute On Demand Compute, Private Compute
BT Contact Cloud Contact, Auto Contact
BT One One Cloud, Onevoice, Onevoice Anywhere
BT Assure Gateway services, event correlation and analysis
All underpinned by BT Connect as part of our enterprise
class cloud delivery system
Global banking & FM
Low latency services for algorithmic
trading. Proximity hosting for
access to global markets
Global government e.g. health
Secretarial services such as translation
of dictated notes to speed up consultations
Global consumer products e.g retail
Shared infrastructure and rich
applications to improve store footfall
Global commerce e.g. pharmaceutical
Shared infrastructure for non
competitive drug research
Global government e.g education
Applications and content for
schools delivered through
virtual desktops
Delivering against our vision
BT Connect (Cloud enabling)
Vert
ical in
itia
tives
Clo
ud p
latform
initia
tives
Iaa
S
PaaS
& S
aaS
Professional services
Cloud management services
BT One (UCaaS)
Private Cloud
Private Compute
Hosted on your
premises or BT‟s
Public Cloud
On-Demand Compute
Global
Public Cloud (multi-tenanted)
3rd Parties
Global banking & FM
Low latency services for
algorithmic trading.
Proximity hosting for
access to global markets
Global government e.g. Health
translation and dictation
services to speed up
consultations admin
Global consumer products e.g retail
Services for faster store
deployment and increasing
footfall.
Global government e.g education
New generation of
services for students
without the hassle of
desktop management
Global commerce e.g. Pharmaceutical
non competitive drug
research faster
Changing the way we bring services to market
Open Innovation – making it real for our customers
• Working with
customers
to trial new
innovations.
• Obtain early market
feedback and test
commercial
attractiveness and
commercial viability
• Define community,
qualify and prioritise
opportunities.
• Research prototype to
refine concept in
partnership with
community
• Ideas for new products
and services
• Ideas for changing
commercial models
and value propositions
• Ideas to make things
faster
• When concepts
have been proven
with customers
then they will be
down-streamed to
product platforms
Idea generation
Strategic collaboration
Customer trials
New products & propositions
• Pharma
• Life sciences
• Compound sequencing
• Accelerys
• Bioteam
• Key customers
• Research prototype
• Hot House
• Demos
• Feedback
• More Ideas
• Incubator test
• Substantiate benefits
• Build the business case
A recent example
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• Supply Chain
Automation
• Health Payment
Analytics
• Health Doc
Management
• Healthcare
Analytics
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
Vertical initiatives
• End2End Retail
• Pharma
Ecosystem
• Mobile Apps
Platform
• Cloud Burst
– Real time
• Cloud Assure
– Compliance
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now 3 months 6 months
BT has a well deserved reputation for innovation and thought
leadership helping us push the logistics industry at the forefront of
global change.”
Petra Kiwitt, Executive Vice President, DHL
Solutions & Innovations.
“
Our customers and partners see the benefit
BT‟s core Network infrastructure and Cloud Compute services bring
a flexible, scalable global capability with support and assurance
options that differentiate them in a crowded market.”
Stan Gloss, MD BioTeam
“
The flexibility the system gives Crabtree and Evelyn also has important financial
implications. If the company needs to open up new pop us stores in the run up to
Christmas, or simply get more point of sale systems online to cope with customer
demand, we can simply switch on new servers within the hour.”
Tim Johnson, IT director, Crabtree & Evelyn
“
BT Compute – Our proven experience in delivering
New iPhone app to create a new channel to market.
Developed and hosted on demand.
“ We have the optimum processing
capacity available at any time”
Pets at home
Alcampo, Spanish retailer
Upgrading it‟s website to drive better service and more sales.
Service delivered locally, in a fraction of the time at half the cost.
“ The response from BT has been great
meeting our requirements perfectly”
BT Compute – Our proven experience in delivering
Global logistics business
Fast and flexible for a new land freight application.
Flexible commercials zero capital investment required meant
a faster and better ROI.
“ On Demand Compute met high security requirements”
Last minute request for hosting capacity to support a charity event.
Delivered in hours at 15% of the cost.
“ It really was just a phone call. The whole
experience has been really positive”
Konecta
BT One – Our proven experience in delivering
ABN AMRO – Onevoice Global VPN
£2m per year savings.
Global voice consolidation, with common standards and central
control across 3400 worldwide branches and 105,000 staff. BT
provided a Onevoice solution, a fully managed end-to-end voice
VPN with flexible tariffs saving ABN AMRO £2m a year.
Streamlining administration costs.
“The BT One Cloud solution means we get loads of extra
facilities at no additional cost. Moreover, because it‟s a cloud-
based managed service, we can keep internal costs low and
concentrate on our day jobs”
National Express – IP telephony & voice services
BT One – Our proven experience in delivering
Migrated away from their complex legacy voice estate which supported over
3000 sites, to a IP based solution using BT One Cloud.
They achieved a combined annual saving of 20% for their Data and Voice
Services with minimal capital investment.
Major distribution company
Global Business finance company
Wanted to bring together disparate banking entities for a merger and
acquisition ensuring that they accommodated to varying users needs.
Using a scalable pay as you go solution with One Cloud, they
consolidated their communications to a single supplier and saved
10% on their annual savings.
BT Contact – Our proven experience in delivering
A feature rich platform integrating IVR, call recording, skills based routing, and
reporting – into a single easy-to-use on demand package.
30% saving on their annual bills, improved responsiveness and reporting
“ We now have a contact centre platform that will stretch
as we grow, and meet our business needs well into the future”
Facilities management Company
Glaxo Smith Kline
Legacy technology was replaced with a cloud, subscription based platform.
Call recording facilities now provide a safeguard for the consumer, while
advanced routing and multi-channel capabilities aid improved customer service.
“ It was very competitive in price and the functionality was very
good. The management interface was really user friendly too.”
BT Contact – Our proven experience in delivering
Centralised healthcare customer service into a single building.
Service level targets are now being exceeded, while the flexible
pay-as-you-go model is providing newfound business agility
“There was no capital expenditure involved in its implementation
and it‟s very easy for non-technical people to use”
Air Products medical
Summary
Why we believe we are a market leader
Global scale delivered locally the best coverage in EMEA and growing in Asia and LATAM
Leveraging World class partners From the traditional partners like Cisco to emerging cloud players like Cloud.com
Assured service giving peace of mind.
Customer centric innovation From next generation POS for retail to accelerative life science research for global
pharmaceuticals
Award winning portfolio of capability Telehousing, on demand compute, private compute, complex hosting and hybrid
solutions
All underpinned by BT Connect as part of our enterprise
class cloud delivery system
Compliant and secure from private to public and hybrid environments
Pharma Demo
Bio-informatics challenges
Doesn‟t make money
Researching thousands of ideas to yield one possible result
Requires lots of expensive IT resource
Generally non competitive
Constant change – try this, do that, change this, what if…how
does IT keep up? At what cost?
Need to search data sources in the public and private domain
Bio Informatics
researcher needs to
analyse some DNA
Example DNA
sequence
AGAGAGT…
Assemble a
‘pipeline’
to obtain
a result
Answer
Other data
sources
(Public &
private)
Lab
Instruments
Lab
Instruments
Lab
Instruments
The
‘Pipeline’
requires
intensive IT
resources..
How long to
provision
them?
The life of a Bio-informatician
Bio Informatics
researcher needs to
analyse some DNA
Example DNA
sequence
AGAGAGT…
Assemble a
‘pipeline’
to obtain
a result
Answer
Other data
sources
(Public &
private)
Lab
Instruments
Lab
Instruments
Lab
Instruments
The
‘Pipeline’
requires
intensive IT
resources..
How long to
provision
them?
The life of a Bio-informatician
Bio Informatics
researcher needs to
analyse some DNA
Example DNA
sequence
AGAGAGT…
Assemble a
‘pipeline’
to obtain
a result
Answer
Other data
sources
(Public &
private)
Lab
Instruments
Lab
Instruments
Lab
Instruments
The
‘Pipeline’
requires
intensive IT
resources..
How long to
provision
them?
The life of a Bio-informatician
The life of a Bio-informatician
What can we provide?
Seamless connection of applications, data and people
Reduced time to implement IT
Researchers use and pay for IT resources when its needed on a
„task‟ basis
Linking businesses through the ecosystem
Taking computing to the data
Education Demo
What is it?
• Transform educational ICT with BT cloud services:
desktops in the cloud, core educational applications &
collaboration tools
• Enable a community of teachers/ pupils/ parents/
mentors/ governors
• “Learn Anytime” trial now ongoing with 3 pilot colleges
Coventry, Ealing, Isle of Wight
Customer Benefits
• Simplify school ICT and address local government
cost challenges
• TCO saving of >30% for classroom ICT
• Access from anywhere, any time
• Empowering the education community with the
applications, information, & tools they need to reach
full potential
BT Educational Cloud Education Roadmap
Future Direction
• Commercial exploitation post trial by
GS Education team
• Application of the same model across
sectors, e.g. 1000 pupils -> equivalent
1000 employees
• After cloud desktops and applications,
enhance education operations with
new “community spine” services using
real time & location based information
feeds, including:
Automatic school and lesson
registration
Incident management
Field trip management
Cross-school collaboration
Managed payments
Safety
Desktops
Security
Network
Acceleration
Education
Apps
Internet
GW
Resilience
Scaling
Privacy
BT Educational Cloud
Data Centre
In School
Transmitting desktops and virtual
applications to end users
On the move At Home
Education cloud