Post on 02-Jun-2018
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PMP Examination Preparatory Course
Topic: Professional Responsibility
Version 4.0
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 1
Professional Responsibility - Teasers
Scenario
One of your Team Members is appearing for his Post Graduate Degree in
Computer Applications from a leading institution in India through
Correspondence. He is in his final semester and is expected to undertake a
project and submit a project report in order to submit his degree. He has
requested you to be his official mentor. He comes to you one day before the
submission of his Project report is due and requests you to sign it. You go thruthe material and discover to your surprise that he has used the business and
technical ideas (even the programs) from the client project which you are
heading. What would you as a Project Manager do in this case?
A.Refuse to sign the report
B.Ask him to use the concepts but give a different title to the projectC.Report him to the leadership
D. Sign the report as it is late but ask him to refrain the next time
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 2
Professional Responsibility - Teasers
Scenario
One of your Team Members is on a staff augmentation assignment to the clients
place onsite. His client manager asked him to move a fix to production by the
evening. As this team member didnt have production deployment access rights,
the client manager provided his ID and password and asked him to do the
needful. This act was in violation of your company policy. However, this was not
a strongly defined rule in the client organization. During a casual conversationwith your team member three months later, you come to know what has passed.
What would you do?
A.Do nothing as it is too late and there werent any production issues which were
reported
B.Fire the team memberC.Talk to the client manager and determine the facts
D.Ask the client manager to regularize the event as a one time exception
Subsequently what would you do?
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 3
Professional Responsibility - Teasers
Scenario
You walk over to a team member and accidentally notice him exchanging
information over E-mail about the internal affairs of another project with
an associate who belongs to that project. As noticed from the CC list, it is
clear that your team member wishes to spread this to his other friends.
You ask the associate to
A.Refrain from the act once and for all
B.Take Disciplinary Action
C.Bring this to the notice of the other Project Manager
D. Do nothing as this doesnt impact your projectHow differently would you deal with if Internal affairs were to be reworded
as problems?
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 5
Professional Responsibility - Teasers
Scenario
You are at a customer location. The customer asks you to bring your
organizations Quality Management System to his organization and implement it
in the project also using your organizations forms and templates. This is to avoid
the customer re-inventing the wheel. You
A.Do as advised by the customer
B.Consult your manager
C.Do not agree to do as advised by the customer
D.Mention that your organizations artifacts are proprietary and he needs to pay
for the same
E.Mention that your organizations artifacts are proprietary and you need toconsult your leadership
What if the customer were to ask you for bringing your organizations best
practices instead of the QMS?
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 6
Professional Responsibility
Hot Topics
Individual Integrity
Contribute to PM Knowledge
Professionalism
Ethics
Responsibility
Enhance Competencies
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 7
Professional Responsibility
Ensure individual integrity and professionalism
Accurately and completely represent information. Never lie, mask orconceal information
Maintain company and client confidentiality
Respect IP, copyrights and patents
Dont fall prey to bribes Watch out for veiled bribes
Do the right thing even when nobody is watching
Respect law of the country in which you are working
Co-operate with PMI on ethics and violations
Report violations
Do not put your needs before the projects
Ensure that processes are followed
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 9
Professional Responsibility
Balance stakeholder interests Identify all stakeholders upfront; Understand their needs
Resolve stakeholder needs upfrontConduct interviews, brainstorming
sessions; Use conflict resolution techniques
Do not start the project without a project charter and preliminary scopestatement
When conflict comes up during a project, review the conflict vs the
project charter, scope statement and the T-C-Q constraint (in other
words also called the xxx constraint)
Have the courage of your conviction to say No
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PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate
2009 Capgemini - All rights reserved 10
Professional Responsibility
Interact with all stakeholders in a professional manner: Respect the needs of all groups working with you e.g. IT, Asset
Management, People Processes, Staffing etc
Respect the individual. Never make the individual lose face before
others
Own responsibility and never put the blame on your team
Respect cultural differences
Never speak in regional language (Agree?!!!!)
Find out the preferred communication requirement of your stakeholders
Question : Is your team a stakeholder? Why?
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