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Clearing Silverlight Application StoragePLAYBOOK SUPPORT SERIES

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Clearing Silverlight Application Storage

• If you are logged in PLAYBOOK, follow STEPS 1 thru 4, starting on slide 3.

• If you are not logged in or cannot login to PLAYBOOK, jump to STEP 5, starting on slide 7.

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Clearing Silverlight Application Storage

STEP 1– Right-click in the PLAYBOOK header. The Silverlight button will

appear. Click on the Silverlight button to open the Microsoft Silverlight Configuration window.

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Clearing Silverlight Application Storage

STEP 2– Click on the Application Storage tab.

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Clearing Silverlight Application Storage

STEP 3– Select your company’s PLAYBOOK URL (web address) and click

‘Delete’. At the prompt, click ‘Yes’ then ‘OK’.

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Clearing Silverlight Application Storage

STEP 4– To complete the process, you must restart you Internet browser

and then login to PLAYBOOK.

– The Silverlight Application Storage is automatically recreated the next time you login to PLAYBOOK. If the application storage file was successfully deleted, you will be in My Playbook after logging in.

– You are done!

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Clearing Silverlight Application Storage

STEP 5– If you are not logged in to PLAYBOOK you can open the

Microsoft Silverlight Configuration window using one of the two following methods.

– Click the Window’s Start Panel [1] > All Programs > Microsoft Silverlight > Microsoft Silverlight [2].

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Clearing Silverlight Application Storage

– Alternatively, right-click anywhere on the PLAYBOOK login page. The Silverlight button will appear. Click on the Silverlight button to open the Microsoft Silverlight Configuration window.

– Follow STEPS 2 thru 4 to complete the clearing of the Silverlight application storage.