Post on 27-Jun-2020
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‘I want to be the best in the world and I believe I’ve got the talent and I’ve put in the work’
Daniel Riccardo after winning Monaco GP in 2018
Multiply your profit with any type of Customer
Introductions
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Berend-Jan van Maanen, CEO
Connie Wai, MD APAC Ryan Heng, BDM APAC
Wei Wah Ong, Customer Success
Manager
Andy Figueroa,Senior Engineer
NAV and Business Central
Jakub Wolinski, GM ANZ
Amsterdam
Munich
Shanghai
Sydney
Virginia
Singapore
Hong KongNew Delhi
Toronto
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SaaSplaza: Global Microsoft Cloud Solution Provider
SaaSplazaGlobal Presence
Headquarters Offices Azure Datacenters Hosting Platforms
270 active ISV and VAR partners across
the globe trust SaaSplaza.
Passionate Azure Cloud experts with
>180 certificates
Running > 800 enterprise
customers on 11 Azure DC’s.
Global staff providing 24 x 7
FTS support from 5 global offices.
8 years commitment to security (ISAE/ITIL/CISO)
CloudCARE™, is our approach to deliver and run of
enterprise grade cloud services, secure and consistent
around the globe.
Sao Paulo
San Diego
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Capitalize on potential growth opportunity by:
Secure your existing customer base to grow opportunities
• Switching to subscription business models that are profitable and sticky over customer’s life time
• Improving your bottom line by offering high-margin services and attaching your IP
• Finding new customers through AppSource
• Selling more to each customer with a clear
upsell path for additional cloud services
• Driving customer retention by establishing
yourself as a trustworthy cloud advisor
Partner TCO Calculator
Change in Profit Model
Improve Profitability
Project servicesManaged services Packaged IP
Monthly license subscription
20%
35%45%
65%
Multiply profitability
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Project services Managed services Packaged IPMonthly license subscription
20%
35%
45%
65%
Indirect CSP
Business Central on Azure
with Development Client
15% Partner
15% SaaSplaza
Partner15 mins pupm
Lower cost
Stay focused
Predict your margin
More new releases
Less time to market
Quicker fixes
Lower cost
Why three types of customer?
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Mission Critical Out-of-the boxCutting Edge
Cutting Edge Customer
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Why cutting edge?Stay ahead
Considerations
• Always testing something new
• Scarce technical resources
• Limited technical documentation
• Multiple vendors managing isolated parts
• Security
• Data protection
• Existing structure for support personnel needs to constantly change
• Longer triage process to identify root cause leading to prolonged outages
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D365MANAGED SERVICES
AX2012 to D365
12000EMPLOYEES
24x7
GLOBAL SUPPORT
CLOUD EXPERTISE CLOUDCARE
“This partnership with SaaSplaza allows us to focus on the business aspects of the Travel Application and further frees us of managing multiple vendors and attending to ownership and accountability issues. SaaSplaza truly manages everything and
acts as a single point of contact for us.”
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Modernise an application
Service Fabric supports any stage we choose…
5
Transformed
microservices
application
4
Parts of existing
application
rearchitected
3
Existing application +
new microservices
2
Existing app hosted
as container or
executable
Traditional
app
Rearchitect/RebuildRehost
1
Runnin
g T
og
eth
er
The #1 Vertical Cloud for the Construction and Real Estate
Industry
Runnin
g T
og
eth
er
MICROSOFT OFFICE 365 INTEGRATION
Runnin
g T
og
eth
er
MTWO CLOUD SERVICES
SaaSSoftware
PaaSPlatform
IaaSInfrastructure
Managed
Services
Developer Services
IOT
Identity
Analytics
Integration
DWH / Reporting
Monitoring & Mgt.
Web & Mobile
Compute Storage Backup
Networking Virtual Machine Containers
Recovery
Security
ControllingFacility Mgt.
Quantity Take Off Estimating
Collaboration
Prefab
3D Design
SCM WorkflowMgmt.
Scheduling Bidding / Tendering
Site Mgmt.
Office 365
5D Simulation
Backup & Recovery Colocation Cybersecurity
Connectivity Solution Training Identity Management
BIM Support
Hosted Exchange
Business Partner Mgmt.
Artificial Intelligence
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Mission Critical
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The longer it takes, the worse it gets
Checklists no longer work
Decision paralysis due to escalations
A hero needs to arise
Witch-hunting in aftermath
When Mission Critical?
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Risk Averse1
Constantly revaluate support plans2
Huge sense of responsibility3
Specialised support teams
4
Compliancy
5
Scarce resources
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Security7
Checklists
8
Data protection 9
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Commitment
Service Level Agreements
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What is the problem? 1
Is there a process to address that?2
Who can raise (a) ticket(s)?3
Is that person available?4
Do I need multiple parties to communicate?5
Who needs to arrange for the communication?6
How do I pay?7
How much time does it take?8
How to escalate?9
How to avoid similar thing in the future?10
You
Microsoft
Customer
Third Party
In-HouseIntegrations
1st line support
Development
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SaaSplaza CloudCARE
Information gathering Scoping
Service level determinationsSecurity Council approvals
see CloudSCAN on Azure Marketplace
Assessment & Design
Implementation Testing
Security checksSupport documentation
Hand over
Deployment
Control mission critical updatesClose cooperation with MicrosoftMonthly Service Delivery reviews Practical improvements Ensuring best possible cloud experience
Continuous Improvement
Proactive managementMonitoringSupport 24/7EscalationsSee CloudCARE SLA
Operation & Support
Easy to work with
TrustedAlways there
Expertise
2323
8 YEARS NAV & CLOUD CUSTOMER
LIFT TRANSFORM SHIFT 7 DCs
11KUSERS
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COUNTRIES
CLOUD FIRST CLOUDCARE
“We chose SaaSplaza for their track record with us, their global Azure expertise, and we wanted a trusted advisor to help us consult and design the solution that will be the backbone of our IT for the coming years”
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Out-of the box
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SaaSplaza is an Indirect CSP
BILLING & PROVISIONINGQuotation, billing and order streams of Microsoft subscriptions
REPORTINGQuotation, billing and order streams of Microsoft subscriptions
SUPPORT & SELFCARE
MICROSOFTPartnersource
INFORMATION & COMMUNICATIONQuotation, billing and order streams of Microsoft subscriptions
ISV SOLUTIONSVertical solutions made cloud ready via Devops.
Indirect CSP: What is different?
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› Onboarding
› Roadmap
› Success Plan
› Solution Development
› Devops
› Microservices
› Fabric Mesh
› Microsoft roadmap
› CloudSCAN
› Own Security Council
› Co-Marketing
› Co-selling
› Pre-Sales
› Azure Expert MSP
› Account Management
› Microsoft information
› Partner eco-system
› Design & sizing
› Dynamics knowledge
› Experience
› Customer communication
› Project management
› (self)Provisioning
› Compliancy certificates
› ISVs
› Fixed Fees
› Single SLA
› 24/7 support
› Support portal
› Fits into to existing support structure
› Direct phone access to engineer on duty
› Guaranteed response times
› Guaranteed resolution times
› Self-service
› Ongoing optimization and security reviews
› Control pricing and billing
› Online admin
› One contract
› One bill
› Microsoft recognition
› SPLA
› Contracts
› Credit Check
› Threshold management
› Business Central
› Private Clouds
› Azure Services
› Lift & Shift -> Cloud Native
› Office 365
out
Less volume - More Intimate Business Knowledge
Business Central with CloudCARE
USD AUD NZD
Essentials 40 49 54
Premium 50 69 75
Task 3.5 5 4.5
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per user per month
Ask for a free evaluation environment
Comparison
SLA Applicability SaaSplaza Indirect CSP CloudCARE
To Partner ✔ ✔
To Customer Partner protection (MCA) ✔ (SaaSplaza SLA)
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Support SaaSplaza Indirect CSP CloudCARE
1st line (including customer) Optional
2nd line Optional ✔
3rd line✔
(MS Support plans)✔
24/7 direct phone access ✗ ✔
Unlimited (excluding functionality) Optional ✔
Guaranteed response times ✔ ✔
Guaranteed resolution times ✗ ✔
Comparison
Customisations SaaSplaza Indirect CSP CloudCARE
Development Client C/Side – A/L ✗ ✔
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Deployment options SaaSplaza Indirect CSP CloudCARE
Fully shared ✔ ✔
Hybrid ✔ ✔
Fully dedicated ✗ ✔
Single SLA for all Azure Services ✔ ✔
Admin access to underlying environment ✗ ✔ (dedicated clouds only)
Integrations SaaSplaza Indirect CSP CloudCARE
Database level ✗ ✔ (dedicated clouds only)
Web services ✔ ✔
Comparison
Licensing SaaSplaza Indirect CSP CloudCARE
BC SCP Subscription ✔
Perpetual License ✔
Subscription under SPA ✔
BPO ✔
Bring your own Azure ✔
Bring your own underlying license ✔
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Upgrades SaaSplaza Indirect CSP CloudCARE
Option not to upgrade ✗ ✔
Automatic upgrades ✔ ✗
An answer to each type of customer
Cutting Edge Mission critical Out-of-the-box
Multiply profitability
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Project services Managed services Packaged IPMonthly license subscription
20%
35%
45%
65%
Indirect CSP
Business Central on Azure
with development client
15% Partner
15% SaaSplaza
Partner15 mins pupm
Lower cost
Stay focused
Predict margin
More new releases
Less time to market
Quicker fixes
Stay focused
Make changes on your own terms
Lower Your Cost Make it work
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CloudCARE Portfolio
Dynamics Services
NAV on Azure
AX on Azure
GP on Azure
CRM on Azure
D365 On Premise
D365 Finance & Operations
D365 Business Central
CSP Support Services
Support Plans for:
PowerApps
D365 Finance & Operations
D365 Business Central
Office 365
Enterprise Management Suite
Azure Services
Data Protection Services
Application Site Recovery
Identity Management
Infrastructure Services
Azure Cost Optimization
Consultancy Services
Lift & Shift Services
Stay Focused
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99.9% uptime (any version of Microsoft Dynamics)
24/7 support
o Response Times
o Resolution Times
Unlimited support (see SLA)Updates, upgrades, patches
Performance optimisation
24/7 emergency maintenance
Security CouncilIndependent Audits
Any licensing
Any Azure subscription
Any 3rd party solution or ISV
Any integration
Any service level
Financially backed
Financially guaranteed to work on Microsoft Azure
Contained Cost Flexibility
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Build a business case with CloudSCAN
Azure components › VM sizing and quantities› Network› High Availability options› Disaster Recovery› Middlaware› Storage› Monitoring
Tailored Service Levels
Project Plan outline
Delivery Timeframes
Setup effort
Proof of Concept deliverables
Senior Cloud Solution Architectfor 2 days
Three time slots are available by the end of April 2019
USD 3,000 fixed fee
Special offer: No commitment until PoC is
specified
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