Post on 25-Sep-2020
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Taking a people centred design approach to setting personal goals
Rhiannon Evans,
UX Researcher
Suki Beg,
Associate Director of UX
UX @
UX @
The importance of
listening and reflecting
during unpredictable
times
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● Why we’re taking a people
centred approach
● The inspire stage: What’s
been happening and how it’s
going
● What’s working
● What’s next
Why can’t we just set ourselves some goals and get on with it?
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Photo by Aline de Nadai on Unsplash
● actionable and specific● address gaps in our experience● stretch us● align with our careers● motivate us● align with where our team is
heading
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● actionable and specific● address gaps in our experience● stretch us● align with our careers● motivate us● align with where our team is
heading
Empathise / inspire
Define and ideate
Test and learn
A people centred approach to goals setting
March > April June July > August
A people centred approach to goals setting
Empathise / inspireDeep understandingWho I am and what do I want to do more of?
Define and ideateReviewing personal design challengesLining them up to what our clients and teams needBrainstorming tactics
Test and learnTrying and reviewing tacticsLearning from what works or doesn’t work
March > April June July > August
The empathise/inspire phase: What’s happening and how’s that going?
LEGO Serious play - building > sharing > reflecting
https://www.researchskills.net/
Mapping skills + lego serious play = deeper questions
Lego Serious play - challenges by week
Week 1 -expectations
Becoming comfortable and confident with the process
Impact
Week 2 - context
Week 3 - challenges
Week 4 - skills
Lego Serious play - challenges by week
Week 1 -expectations
Build a model to show what you want to get from this exercise
Becoming comfortable and confident with the process
Impact
Week 2 - context
Build a model to show what working from home is like
Week 3 - challenges
Build a model to show the hardest part of a project
Week 4 - skills
Skills mapping review
Build a model to show the most important skills to me
Week 2 | context:Build a model to show what working from home is like
Week 2 | context:Build a model to show what working from home is like
● A multilevel turntable of uncertainty outside
● Trinkets and objects
● The possibilities for escape offered by books, the internet and films
Week 3 | challenges Build a model to show what could have been better this week
Week 3 | challenges Build a model to show what could have been better this week
● Lots of raw data crammed into a small amount of time
● My enjoyment
Week 4 | skills Build a model to show a skill that’s important to you
Week 4 | skills Build a model to show a skill that’s important to you● Expressive people● Amiable people● Direct people● Analytical people● Me, facilitating a dialogue with all these
types of people
Some themes emerging for me
● Cultural direction● Amplifying UX research practice● Strategic direction
Week 1 | expectationsBuild a model to show what you want to get from this exercise?
Week 1 | expectationsBuild a model to show what you want to get from this exercise?
● Build a strong foundation● Build confidence● Build upon my experience and be
innovative
Post session private reflection: What can I do to build a foundation of UX research skills? How can I innovate?
Week 2 | contextBuild a model to show what gave you energy this week
Week 2 | contextBuild a model to show what gave you energy this week
● Responsive,collaborative colleagues
● Completing heatmap deliverables
Post session reflection: What can I do to continue to foster collaborative in project work? How can I celebrate project milestones?
Week 3 | challengesBuild a model to show the hardest part of a project
● Getting up to speed with a project ● Dealing with short project timelines
Post session private reflection: What can I do to understand a project when I’m brought in at a later stage?
Week 3 | challengesBuild a model to show the hardest part of a project
● Finding satisfaction with what I bring to a project
● Growing UX skills● Adapting to agency work
Some themes emerging for me
What we’re learning about this process
Keeping in touch with colleagues in uncertain times
● Regular and productive conversations
● A chance to reflect
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The challenges of communicating what we’re doing
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What’s next
A people centred approach to goals setting
Empathise / inspireDeep understandingWho I am and what do I want to do more of?
Define and ideateReviewing personal design challengesLining them up to what our clients and teams needBrainstorming tactics
Test and learnTrying and reviewing tacticsLearning from what works or doesn’t work
March > April June July > August
A people centred approach to goals setting
Empathise / inspireDeep understandingWho I am and what do I want to do more of?
Define and ideateReviewing personal design challengesLining them up to what our clients and teams needBrainstorming tactics
Test and learnTrying and reviewing tacticsLearning from what works or doesn’t work
March > April June July > August
Photo by Josh Marshall on Unsplash
Find out more
www.researchskills.net
https://seriousplay.training/
https://www.youtube.com/watch?v=8GOvjTjFnFo
Questions and thoughts
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