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ITIL Foundation Essentials: The Exam Facts You Need, 2012, 148
pages, It Governance Publishing, Claire Agutter, 1849283990,
9781849283991, IT Governance, 2012
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Prepare for the ITIL Foundation exam ITIL is best practice for IT
Service Management, developed by the UK government and globally
adopted in both the public and private sectors. ITIL is not
prescriptive, but rather it is a framework that organisations can
adopt and adapt. The Foundation Certificate is the entry-level ITIL
qualification, which offers candidates a general awareness of the
key elements, concepts and terminology used in the ITIL service
lifecycle. The aforementioned elements, concepts and terminology of
ITIL have been condensed into this pocket guide to provide
candidates with the essential facts they need in order to pass the
ITIL Foundation exam. All you need to know to achieve ITIL
Foundation Certification An official ITIL(r) Licensed product,
ITIL(r) Foundation Essentials is a distillation of critical
information - no waffle or padding - just exactly what you need to
understand how to pass the ITIL Foundation exam. Written for
self-study candidates, ITIL community training delegates, itSMF/BCS
members and V2 Foundation Certificate holders, who have yet to take
an upgraded exam, this pocket guide is fully aligned with the ITIL
2011 core volumes. Project managers, who are looking to expand
their qualifications, and IT contractors or consultants, who don't
want to take time out from their day jobs to attend a course, will
also find this pocket guide an essential companion to their studies
and education. The complete ITIL Foundation syllabus THE essential
companion for those studying the ITIL Foundation syllabus, the
pocket guide covers key areas including: A basic introduction to
ITIL and a description of service classifications (core, enabling,
enhancing) and an outline of internal and external services. A
point-by-point summary of the purpose, objectives, scope and value
of the five stages of the service lifecycle that form the ITIL
core; from strategy and design, through to transition, operation
and continual service improvement (CSI). Separate sections in the
guide are dedicated to describing ITIL key concepts and terminology
(including "stakeholders" and "processes, functions and roles") and
throughout the pocket guide the wide range of 3, 4 and 5 letter
ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF,
ITSCM, SACM, RADM) are expanded and explained. A brief summary of
the ITIL qualification scheme and the Foundation exam. The ideal
revision guide for the ITIL Foundation examina
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ITIL Service Strategy , Stationery Office (Great Britain), 2011,
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Introduction to the ITIL service lifecycle , Office of Government
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ITIL V3 Foundation Exam , Arjen de Jong, Axel Kolthof, Mike Pieper,
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Foundations of IT Service Management With ITIL 2011, Brady Orand,
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