Post on 21-May-2020
Partner Sales Playbook
Atmosphere® Voice and Messaging for Webex Teams
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Introduction
Atmosphere® Cloud Communications
IntelePeer & Cisco partnership
Features
Pricing
Selling Atmosphere® Cloud Communications
Target customers
Why Atmosphere® Cloud Communications?
Our approach
Why customers choose us
Competitors & key differentiators
Table of Contents
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Atmosphere® Services
Implementation process
Support contacts
Conclusion
IntelePeer: a winning platform backed by winning support
Partner resources
Table of Contents
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
IntelePeer at a Glance
Our History
IntelePeer has been a stable and innovative leader in business communications since 2003
Average CSAT Score 4.75 out of 5
Rock-Solid Network 99.999% availability guarantee
Enterprise Focused Award-winning customer service
The Atmosphere® Communications Platform delivers
Ready-to-use, cloud-based, multi-channel business communications
Full API and extensibility
Advanced analytics
Touchless provisioning and automation
And enables our customers to
Deliver world-class communications experiences
Create more effective customer interactions
Improve business processes
We believe that business communications are meant for more than just simple interactions. It’s time to move beyond basic communications!
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Multichannel communications integrated seamlessly into your customer experience and business workflows for a complete business communications experience
Atmosphere® Communications Platform as a Service
Messaging Voice Automation Analytics Applications APIs
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Our Customers
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Covering every vertical with 1 million+ subscribers and 3,600+ customers
Healthcare & Pharma Financial Services Retail & Direct Response
Manufacturing
Education
Professional Services
Technology
Non-Profit
Consumer Goods
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What makes IntelePeer the right choice?
Expert Support
Talk to a real person every time you call in for help. We’re here 24/7 to
quickly solve any issue, big or small!
Buildable Solutions
Use our communication building blocks to create better business
processes and customer experiences.
Rock-Solid Network
Enjoy high-quality calling and peace of mind with our resilient network and
disaster avoidance capabilities.
Dedicated Account Managers
Have one point of contact to guide you through the deployment process and
everything that comes after.
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Atmosphere® Cloud Communications
Features, capabilities, and pricing
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
IntelePeer & Cisco Partnership
2003 IntelePeer creates all-IP platform delivering SIP trunking
2011 IntelePeer SIP trunks certified on Cisco products starting with Cisco Unified Communications Manager 8.5
2012 SIP certified with CUCM 8.5
2014 SIP certified with CUCM 9.1
2015 IntelePeer and Cisco engage on Webex Calling PSTN enablement
2016 Webex Calling launches with IntelePeer as first integrated media provider
2016 SIP Certified with CUCM 11.0
2016 Achieved Cisco Solutions Partner status
2017 SIP certified with Business Edition 6000 (BEK6) and Business Edition 7000 (BEK7)
2017 IntelePeer Services Layer enables ThinkTel to launch Webex Teams service in Canada
2018 IntelePeer Launches SMS for Webex Teams
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Transform your business with Voice, Messaging and Unified Communications & Collaboration from Cisco Webex Teams
Atmosphere® Cloud Communications Overview
CLOUD CALLING AND PBX
All the calling features you need in a business phone system that you can take
wherever you go
UNIFIED COMMUNICATIONS
Solve business communication challenges with messaging,
meeting, and calling capabilities in one solution
MESSAGING
Send and receive SMS messages to users or Webex
Teams Spaces to further increase collaboration and
productivity
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Cloud Calling & PBX Features with Cisco Webex Teams
CLOUD-BASED PHONE & PBX
All the features and benefits of a traditional PBX without the complexity of on-premises hardware plus receive product updates without additional investment
COMPLETE CALLING PLAN
Everything you need for business calling in an unlimited monthly plan for just $8.95 per user.
SECURE AND RELIABLE
Direct connections to Cisco ensure network security while geo-redundancy and automatic failover provide peace of mind
FLEXIBLE AND SCALABLE
Easily expand to the complete Webex Teams suite or Atmosphere® Contact Center and Hybrid as your business needs change and grow
Make and receive HD-quality calls from your Cisco IP phone, web browser, Webex Desktop App, or the Webex App on your mobile device
CALLING ANYWHERE
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Unified Communications Features with Cisco Webex Teams
COMPLETE COMMUNICATIONS
Message, Meet, and Call capabilities with Cisco Webex Teams integrated into one platform for a complete communications experience
TOTAL COLLABORATION
Create chat rooms for team discussions and switch to video calls or screen sharing with a single tap
INCREASE PRODUCTIVITY
Persistent messaging keeps the conversation going and helps teams become more agile in project completion and decision-making
VIRTUAL WORK SPACES
Make it simple for team members to access and collaborate on files by storing them in the Webex Teams Room virtual workspaces
A friendly user interface that looks the same on any device and lets you find what you need quickly
INTUITIVE EXPERIENCE
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Atmosphere® Messaging for Cisco Webex Teams
Webex Teams users can send and receive SMS messages through the Webex Teams client
Quick and easy set up – no development required!
Instructions available: : https://www.intelepeer.com/products/documentation/sms/messaging-for-webex/
Also available for Meraki MC customers
Atmosphere® Messaging
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Atmosphere® Voice & Messaging for Webex Teams Pricing
Quantity 1-Year 2-Year 3-Year 5-Year
1-249 $2.00 $1.90 $1.81 $1.71
250-999 $1.80 $1.71 $1.62 $1.54
1000-2500 $1.62 $1.54 $1.46 $1.39
Volume & Term Discounts
Voice Services Bundles
Unlimited calling to U.S. 50 states & Canada
Carrier/port fee included
E911 included
$8.95 per user
Messaging
$2.00 per user
Unlimited texting in US and Canada
Free to set up
Taxes & fees included
+
Quantity 1-Year 2-Year 3-Year 5-Year
1-249 $8.95 $8.55 $7.90 $7.00
250-999 $8.10 $7.70 $7.15 $6.30
1000-2500 $7.65 $7.30 $1.46 $1.39
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Additional Pricing
Vanity/Specialty Numbers $75 per request (specific telephone numbers or sequence of numbers
International Termination Separate charges apply - view full price list
Satellite Termination Separate charges apply - view full price list
Volume & Term Discounts Per-unit pricing on Atmosphere® Voice Services bundles and reserved numbers varies based on volume, term length, and invoice type - view options
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Hybrid Connectivity via Cisco Expressway
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IntelePeer offers customers an opportunity to try Voice Services for Cisco Webex Teams at no charge for a period of 30, 60, or 90 days after the date of service activation
Initiated in the Cloud Collaboration Management portal
Separate from IntelePeer’s MSA/contract
Up to 10 Voice Service Bundles
Restrictions:
• Number porting / RespOrg
• Ordering numbers not in inventory
• International long distance
• No 911 testing (live service)
• Toll Free Service
Full terms and conditions for free trials are outlined in the IntelePeer Trial Terms and Conditions
Voice Services Trial
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Easy Activation
Atmosphere® Fax
Cisco Webex Teams customers can replace legacy fax servers with a secure and reliable cloud-based service that integrates with most email clients and lets you send and receive faxes from any device.
Faxing Anywhere
Cost Savings
Disaster Recovery/Business Continuity Secure Transmissions
Reliability
Stop dealing with slow, unreliable, and clunky fax machines. Upgrade to cloud-based faxing for improved productivity and reduced costs.
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Atmosphere® Fax
Features
Inbound Pages
Additional Pages
Additional Users
Additional Numbers
Users
Fax Numbers
Outbound Pages
5 10 20
1 2 3
50 150 1,000 shared
50 150
$0.10/page $0.10/page $0.10/page
$1.25/user $1.00/user $0.75/user
$5.00 $5.00 $5.00
Essentials $15.00/month
Premium $30.00/month
Enterprise $75.00/month
Pricing plans to fit your business needs
Not available for customers currently in “trial” unless they have a signed IntelePeer MSA
Any customer that has signed a contract before 9/9/16 will require an amendment
Development between IntelePeer and Cisco has not been completed, thus, this product is not orderable via the Cloud Collaboration Management Portal
Customer/Partner must engage an IntelePeer sales representative to obtain more information and/or order service
Any numbers that are being ported and require Atmosphere Fax service should be specifically pointed out to our number team prior to any porting to avoid availability issues and ensure the best customer experience.
Availability/requirements
Selling Atmosphere® Cloud Communications
How to identify qualified prospects
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Sweet-spot customer is small to mid size business customer (<250 employees)
IntelePeer with Cisco Webex Teams can also meet the needs of larger enterprise customers that are looking for a full cloud solution
Trigger opportunities include:
Current solution no longer suits the business
Service contract has expired
Not satisfied with existing cloud service provider
Current solution doesn’t meet business requirements
Dispersed works and/or mobile workforce
Need employees to communicate more effectively
Needs to prepare for future growth
Looking for ways to control communication costs
Target Customers
Why Atmosphere® Cloud Communications?
Benefits and differentiators
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Our Approach
We focus on the lifetime value of our customers. As a result, we work with them to build tailored solutions without breaking the bank. Customer success is our biggest priority. We provide an unmatched level of support from concept to launch and beyond. Backed by our carrier-grade network, we deliver reliable voice to highly-integrated business solutions.
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Why Atmosphere® Cloud Communications?
Fully Integrated Experience
Complete Offering
Expert Support
PLATFORM BENEFITS INTELEPEER BENEFITS
Complete Communications All-inclusive US & Canadian calling across devices and end-points
Complete Collaboration Omni-platform messaging and meetings powered by Cisco’s cloud backbone
Secure Communications Fully-encrypted messaging combined with secured voice communications
Scale on Demand Quickly adjust the number of agent seats to meet changing demand
Manage all services in one place with direct IntelePeer-Cisco integration
Combine cloud, contact center, and premises to address every business need
Deploy with confidence thanks to our expertise in cloud communications
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Strong user experience - simple and easy to use interface
Flexible deployment options – cloud or hybrid
Offer structure shows a clear path for organizations that wish to grow, or for those who wish to start off small
(with a limited group using Webex Teams) and increase usage over time
Extensible platform and API’s to create a new user and custom experience
Out-of-the-box integration with popular applications such as Salesforce
Atmosphere® Cloud Communications Key Differentiators
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Slack
8x8, Inc.
Glip (Ring Central)
Circuit (Unify)
Zoom
BlueJeans
Skype for Business
For more information about the competition and how Webex Teams differentiates, please see the Cisco Webex Service Partner Playbook at
http://cs.co/Webexpartnerplaybook
Atmosphere® Cloud Communications Competitors
Webex Teams Competitive Messaging
Simple
Built from the ground up with simple setup,
administration and use
Secure
Enterprise Grade end-to-end security
Complete
Delivers 15 years of Cisco leading communications
hardware and software in a single service
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Pricing Comparison - Basic Example
Webex Teams C0 License
8x8 Virtual Office
RingCentral Standard
Monthly Price (per user)
Main Features
$20.95 $21.00 $24.99
Webex Teams messaging, screen sharing, small meetings (audio/video conferencing) + IntelePeer Atmosphere® user bundle
Unlimited calling, messaging, audio conferencing (video conferencing not included)
Unlimited calling, messaging, conference calling, small meetings (video conferencing)
Implementation Process
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Ordering
Cisco partner initiates order/free trial in the Cloud Collaboration Management portal
Trial completion, account conversion in the Cloud Collaboration Management portal
Customer places order through the Cloud Collaboration Management portal.
Atmosphere® Voice Services for Cisco Webex Teams Implementation
Rapid service and number activation to get customers up and running quickly
Contracting
IntelePeer Master Service Agreement (MSA) sent out via DocuSign for customer signature
Service Delivery
IntelePeer manages number transfers
IntelePeer bills customer for voice service bundles
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3
Full onboarding instructions can be found in IntelePeer Ordering Services for Webex Call
1
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Setting up Atmosphere® Messaging for Webex Teams
In your Webex Teams client, click add “Contact a Person” 1
Contact sms-integration-cisco@intelepeer.com (IntelePeer) 2
Enter the associateme command for your phone number 3
Configuration Complete! You’re ready to start texting! 4
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Support & Escalation
Atmosphere® Voice Services and messaging sales Contact your IntelePeer Regional Director or partnerprograms@intelepeer.com; (877) 336-9171
Webex Teams license/subscription/phone orders Submit through Cisco CCW and Cloud Collaboration Management
Trial conversion Activated in Cloud Collaboration Management; contact IntelePeer Account Management if there are any issues: accountmanagement@intelepeer.com; (888) 680-8754
Service delivery Contact IntelePeer: ciscosupport@intelepeer.com; (888) 680-8754
PSTN/technical support Submit through Cloud Collaboration Management
Billing Contact IntelePeer Account Management for inquiries: accountmanagement@intelepeer.com; (888) 680-8754
IN CONCLUSION
The days of one-size-fits-all communications are over
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Why Atmosphere® with IntelePeer?
A WINNING PLATFORM WITH WINNING SUPPORT
Complete Communications Combine cloud, contact center, and premises to address every business need
Increase Uptime Survive site outages with redundant connectivity, network-based routing, and automatic fail-over
Scale on Demand Quickly add capacity to meet changing demand and business needs
Deploy Quicker Access functionality online without the need for software deployments
Spend Less No costly equipment to purchase or deploy
Customized Solutions Get a solution and architecture that meets the unique needs of your business
Expert Support Deploy with confidence thanks to our expertise in voice services for premises and hosted environments
Dedicated Account Manager One point of contact through deployment and everything that comes after
Focused on Partner Success Fully-committed to delivering the tools and services that partners need
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Partner Tools
Additional resources:
Log onto Cisco partner portal - all of Cisco’s resources in one place
IntelePeer Cisco partner resources - datasheets, SPIFs, configuration guides, and more
Register for IntelePeer’s partner portal – sales collateral and product information
www.IntelePeer.com
155 Bovet Rd, Suite 405 San Mateo, CA 94402
(650) 525-9200
Partner Programs
partnerprograms@intelepeer.com