Owner Association ManagerFacility Management Related Strategy

Where are we today?

Jeevan J D’Mello GDArch, CMCA, AMSSenior Director - Emaar Community Management

Focus Group Participants

• Abdul Hadi Alalyak, MEFMA Board Member and Du

• Ahmed Al Hamdani, RERA

• Jennifer Blackwell-Spencer, GICM

• Michael Batty, BCS

• Navin Valrani, Al Shirawi FM

• Jeevan D’Mello, ECM

Focus Group Objectives• To discuss AM role/process in various services procurement on behalf of

Owner Association (OA) for different occupancy and age.– Clarify roles of AM/Board/FM Service Providers– Clarify AM responsibilities WRT OA Constitution– Importance of structured contracts & adhering to best procurement practices

• Identify required due diligence needed by AM before taking over the responsibility from OA. – Importance of site visit prior to tender submissions/quotes– Overview of status of technical plant equipment, contractual arrangements, funds

available, asset registers, maintenance schedules and logs– Identification of common areas, common amenities

• Develop required recommendation to standardize OA Management licensing and qualifications.– Educational requirements, standardizing qualifications e.g. CMCA, AMS– Continuing Education

Focus Group Objectives

• AM expected limitations and challenges. – Proper Budget development & approvals by Board/RERA– Pricing strategy – By unit, square foot, type of property– Lack of Technical knowledge/ staff due to traditional AM role

• Tools and skills needed by AM to implement OAM strategy– Administrative, Financial, Technical, Customer Service– Ensure best FM practices & qualified FM personnel on payroll– Add value to a building by improvements of common areas– Organize Community events– Individual skills – Communication, organization

Where are we today?

• AM role/process in various services procurement– MEFMA has developed FM courses to educate AMs– RERA playing a role in ensuring AMs comply– Elected Boards are increasingly involved in procurement & tendering

• Identify required due diligence needed by AM before taking over the responsibility from OA. – Standard RFPs for AMs floated by Boards– AMs have opportunity to review site, meet Boards– RERA initiating two Focus Groups to work on OA-specific matters

• Develop required recommendation to standardize OA Management licensing and qualifications.– DREI signed MOU with CAI in Dec 2010– DREI setup the M100 – Dubai committee to develop material with CAI– Enhanced AM curriculum being developed with new modules for continuing education

Where are we today?• AM expected limitations and challenges.

– RERA reviewing all budgets based on standardized format & issuing approval letters

– AMs now competing on lump sum prices and being selected by the OA – AMs now attending MEFMA FM courses and/or employing relevant

FM personal

• Tools and skills needed by AM to implement OAM strategy– AM Industry-specific events like MEAMCON 2010, AM Networking

Session bringing best practices– MEAMCON 2011 + Expo scheduled for Dec 14/15– New CAI Professional courses in Communication, Leadership

conducted. – Financial & Risk Management courses scheduled for Dec 11-13

THANK YOU