Post on 29-Nov-2014
description
ManageEngine IT360Product Overview
Agenda
Introduction to AdventNet & ManageEngine
Introduction to ManageEngine IT360
Business Service Management
About ZOHO Corp. (formerly AdventNet Inc.)
ZOHO Corporation
WebNMS
OEM / Telecom Business. World #1 in EMS frameworks
ManageEngine
32,000+ customersStrong Product lineMarquee customers
Zoho
Innovating for the future
Web 2.0 Leader
Introduction to ZOHO Corp. - ManageEngine
Network Management
Application Performance Management
Security & Compliance
Desktop Mgmt /
ServiceDesk
ManageEngine Enterprise IT Mgmt
Software used by over 32,000
customers including 3 out of every 5 Fortune
500 companies
Business Service Management
Traditional BSM Approach
What is ManageEngine IT360 ?
BSM Tool that Helps People, Processes And Technology Work.
Troubleshoot Across Networks, Servers & Applications
BSM vs. BSM Lite BSM BSM Lite
Suited for very large organizations Suited for Mid-market
Existing investments in Big 4 No significant investments in Big4
Mega investments in Big 4 BSM solutions Affordable
Complex Products, acquired portfolio Single product with depth of Point Products
Complex integrations (# of interfaces & integration engines)
Integrated for Value- Out of the box
ManageEngine IT360 is a “BSM Lite” solution
ManageEngine IT360 – Key Components
• SLA Management• Web / J2EE
Transactions, SOA
• Automated Incident
• Event Mgmt
• Availability / Performance/ Capacity Management
• Integrated WAN Traffic Analysis
• Performance
Network Monitoring
Systems Management(DB, Servers, Middleware)
End User Experience
Management
ITIL ServiceDesk
& CMDB
ManageEngine IT360 : For Networks
WAN Monitoring
Monitor Network Device
Link Utilization
Traffic Analysis
• SAP• Oracle EBS
• Oracle• MS SQL• DB2• Sybase• MySQL
• J2EE• .NET etc• Weblogic• WebSphere• JBoss• OracleAS
• Linux• AIX• AS400• Windows• Solaris etc.
Servers App. Servers
ERPDatabases
11
ManageEngine IT360: Application Performance Management
HTTP(s) Synthetic TransactionsEnd User Apps (LDAP, Mail,
Exchange etc)
J2EE Transactions SOA Web Services
End User Experience
Management
12
ManageEngine IT360: End User Experience Management
Business Metrics
JMX
Custom Scripts
WMI
SAP CCMS
SNMP
DB Queries
Monitor Business KPIs
ManageEngine IT360 : Service Desk
• Manage Solutions• Easy to Use• Improve
Workflows
• CMDB• Contract• Purchase
• Incident• Change • Problem
• Business Rules• Self Service Portal• User Survey• Reports
Ticketing ITIL V2
KnowledgeBase
IT Asset Mgmt
ManageEngine IT360 – Target Audience
IT Manager
Service Manager
CIO / Director
Technical Benefits
• Out of the box Network, Systems and Applications Management – with Integrated Service Desk
• Agentless Monitoring• Multi User – Web Client• Easy to Evaluate & Deploy - 132 MB Download
Business Benefits
Line of Business Managers For IT Operations
Understand Performance of Business Applications
Prioritize Issues in Production
Monitor End User Experience Identify Root Cause of Performance Issues Quickly
Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI
Custom Dashboards for various Stakeholders
Reduce People Costs by Simplifying Workflows
Centralized Dashboard for Business Services
Centralized Dashboard for various Mission Critical IT Services
Business Views of IT Infrastructure
ITIL Ready Service Desk
Making people, processes and technology work smarter, together
Network Performance Dashboard
Network Device Performance Monitoring
Application Performance Dashboard
SAP Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring
Summary
The ManageEngine alternative
Expertise in IT Management Software (32,000 customers)
Business Services Management for Everyone
Thanks!
INSPIRIT (Distribuidor exclusivo de ManageEngine no Brasil)leads@inspirit.com.br
55-11-5090-6000www.manageengine.com.br