HELPING CLIENTS EXPERIENCE TRANSFORMATION

7 Keys to Leadership in a World of Unknowns

Outrunning the Tsunami of Change

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

it is 2000Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Value: i.e. Warren Buffett

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

switches strategies2005

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

april 2008Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

$1 = $.50$1 = $1000

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

2 years of income in lost wealth

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

what did he see?

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

the rules changed

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

why?

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

aspergerssyndrome

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

tour guide

frameworkFriday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

2011 Economic Score Card•Construction & Real Estate

•renovation up 25%

•public sector flat

•private sector off 40%

•@17% vacancy in Denver

•8,000,000 jobs lost•100,000 jobs/month to keep even

•Estimated 10 years to climb back to pre-2008 levels

•GDP @$14.5 trillion 2008 - 2011•Companies are profitable but holding cash

•Government dysfunction creates uncertainty

•European uncertainty

•Our banking system is weak•Financial industry has returned to pre-2008 behavior

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

2011 Summary of Score Card

•Low Demand

•More Output with Less

•Uncertainty

•Old Behaviors

•Lack of Confidence in Leadership

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Friday, October 7, 11

Eras  of  Rule  Change

AncientKingsPositionEldersAgriculture

Oral Age Print Age

Modern Era Elected Credentials Experts Factory

Prin%ng  Press1455

CRISIS

Television1950

Broadcast Age

ContemporyVisionariesAppealInfluentialsService

CRISIS

Internet1992

Digital Age

Post ModernGrass RootsCommunityCreativesFederation

CRISISAuthority

CredentialsInfluenceCommerce

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

7 Mega-Shifts

1.Turbulence and Uncertainty

2.Low Trust

3.Smaller Footprint

4.Generation Tsunami

5.Digital Natives

6.Mobility

7.Death of the Industrial Mindset

Friday, October 7, 11

Different Seas Different Ships

The New NormalFriday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Silents: 1925 - 1942 (86-69)Boomers: 1943 - 1960 (68-51)GenX’rs: 1961 - 1981 (50-30)Millennials: 1982 - 2000 (29-11)New Silents: 2001 -

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Boomer55%

GenX33%

Millennials12%

2011

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Boomers28%

GenX24%

Millennials48%

2018

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Digital Immigrants Digital Natives

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Print Linear, Sequential, Rational, Hierarchical, Autonomous

BroadcastFluid, Fragmented, Emotional, Flat, Isolated

Digital/InteractiveHolistic, Non-linear, Whole-Brain Systems Thinkers, Interconnected, Self-Organizing

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What does it mean to have an organization of

mobile knowledge workers?

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

What is the Real Crisis?

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Friday, October 7, 11

Sutter Health Past Experience

Friday, October 7, 11

•$300-$500 billion annual WASTE(buildingSmartAlliance)

•50%+ Waste in the System(buildingSmartAlliance and Lean Construction Institute)

•70% Over Budget and Late(Egan report)

•48% of Green House Gases (Energy Info Admin Statistics and Pew Climate report)

Results of a Broken System

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

•Labor = 50% @ 30% efficiency = 35% waste

•Materials = 40% @ 70% efficiency = 12% waste

•QTO = up to10% of the cost

•Change orders between 2-10% of the cost

•Contingencies up to 7%

•Team Learning Curve = 5%+

•3-7% is lost in project cost reduction by not maximizing Construction Tax Planning

Uncovering the Hidden Waste

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

7 Keys to Leading A Movement

1.Motive: Adventure, Fear or Fed-Up2.Find Like-Minded Souls3.Get Cover4.Study the Outliers5.Connect the Dots6.Create Proof of Concept7.Be the Change You Want to See

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

Who we are so far…

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

Aardex - Signature CenterGolden, Colorado

LEED Platinum

$3/sqft less than conventional

21% lease premium

- 45%

Tenants reported increased productivity

Built-In

Sustainability

Friday, October 7, 11

Sutter Health Now Experience

BeforeNow

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

HS Wright/Balfour & SERA500,000 square feetCMc47 monthsSave 15 - 27 months of designZero energy

GSA

Edith Green

Wendell Wyatt

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Improvements

•Tools Alone - 5% - 7%

•Principles Alone - 10% - 15%

•Principles AND Tools - 15% - 30%+

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

10,400 out of

4.7 millionFriday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

EMPI

RE S

TATE

BUI

LDIN

G (3

8%)

35%

30%

25%

20%

15%

10%

5%

8.8 Year Payback

11 Year Payback

12.2 Year Payback

BALT

IMOR

E (2

1.5%

)

NEW

PORT

BE

ACH

(15.8

%)

0 3 6 9 12 15 18 21 24 27 30

* NAIOP results under 25% improvements and average a 10 year payback

Energy Savings Improvement

CHIC

AGO

(23%

)

26 Year Payback

NAIOP study results*

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

A Brown Process Can Not Create a Green Solution

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Workplace Performance

Holy Grail

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HELPING CLIENTS EXPERIENCE TRANSFORMATION

2.0

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Performance and Resilience

1.Cultural Alignment2.Engagement3.Well-Being4.Work Flow5.Health & Safety6.Tools7.Teams

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

7 Keys to Leading A Movement

1.Motive: Adventure, Fear or Fed-Up2.Find Like-Minded Souls3.Get Cover4.Study the Outliers5.Connect the Dots6.Create Proof of Concept7.Be the Change You Want to See

Friday, October 7, 11

•Shirtless Dancer? - Michael Burry

•First Follower? - Mindshift

•Wait Until there is a Crowd? - Green Movement

•Sit and Watch?

Call To Action

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

Friday, October 7, 11

HELPING CLIENTS EXPERIENCE TRANSFORMATION

www.rexmiller.net

www.thecrerevolution.com

twitter: @mrmiller

Friday, October 7, 11