Organizational CultureSoumyaa Srikrishna

Session 3

“

”

Culture is how organizations 'do things'.

Robbie Katanga

Definition

Characteristics

• Behavioural Regularities

• Norms

• Dominant Values

• Philosophy

• Rules

• Climate

Characteristics

• Innovation & Risk Taking

• Attention to Detail

• Outcome Orientation

• People Orientation

• Team Orientation

• Aggressiveness

• Stability

Dimensions

• Values,

• Heroes,

• Rites and rituals

• Communication networks

Strong Culture

• Clear Expectations• Jobs

• Behaviour

• Dress

• Clear chain of command

• Sense of well-being

• “Group Think”

Weak Culture

• Extra efforts

• Inability to focus

• Lack of cohesiveness

• Low morale

Types of Cultures

• Clan (Collaborate)

• Entrepreneurial (Adhocracy)

• Bureaucratic (Hierarchy)

• Market (Compete)

Organic Process (Flexibility, Spontaneity)

Mechanic Process (Control, Order, Stability)

Attributes Leader Style

Cohesive, Participation, Teamwork,

Sense of familyMentor, Facilitator, Parent-figure

Bonding Strategic Emphasis

Loyalty, TraditionCommitment, Morale, Development

of Human Resources

Clan

Attributes Leader Style

Entrepreneurship, creativity,

adaptabilityEntrepreneur, Innovator, Risk-taker

Bonding Strategic Emphasis

Entrepreneurship, Flexibility, risk Innovation, growth, new resources

Adhocracy

Attributes Leader Style

Order, Rules, Uniformity Coordinator, Administrator

Bonding Strategic Emphasis

Rules, Policies, procedures Stability, Smooth Operations

Hierarchy

Attributes Leader Style

Competitiveness, Goal Achievement Decisive, Achievement-oriented

Bonding Strategic Emphasis

Goal Orientation, Production,

Competition

Competitive Advantage, Market

Superiority

Market

Sub types

• Normative Culture

• Pragmatic Culture

• Academy Culture

• Collaborate Work Culture

• Adhocracy Work Culture

• Baseball Team Culture

• Club Culture

• Fortress Culture

• Macho Culture

• Work Hard Play Hard Culture

• Bet Your Company Culture

• Process Culture

Technocracy

• Company as• People

• Technology

• Technology Oriented approach

• Technology Leadership

Importance

• Positive Employee Engagement

• Attraction of New Customers

• Boosting Revenues

• Greater Employee Retention

• Customer Satisfaction

• Reduction in Operating Costs

Factors of Success

• Unity

• Loyalty

• Healthy Competition

• Direction

• Identity

Attributes

• Respectful communication

• Patient-centered care focus

• Supportive management regarding

• Errors and mistakes

• transparent communication

• open dialogue across roles

• team-focused environment

• Collaborative leadership style

• Clearly defined accountability across roles

• adapts to change readily

• Compensation plan alignment with

• mission and values

• Clear performance expectations

• innovative approach to care

• objective performance evaluations

• Clear mission and values

Case Study