Organization DevelopmentNew Employee Onboarding

Kelley TouseyOnboarding Coordinator, CalSTRS

Overview of Program

The Onboarding Program at CalSTRS was created in 2002 when Jack asked Training to develop a NEO.

However, the Program was formalized in 2009 with staffing to fully support the program. The OB Program is supported by leaders and executive management.

Onboarding Coordinator Responsibilities

• Communicate and receive all information on new hires

• Email personnel packet/prepare welcome bag (keep OB materials)

• Enroll 7 OB classes – monitor attendance

• Oversee operation of program/OBA’s

• Facilitate training classes

• Educate leaders on value of OB program

• Overall support manager/ambassador/employee

What is Onboarding?

Organization Benefits of Effective Onboarding?

Employee Benefits

Who is Involved in the Onboarding Process?

• OB Coordinator

• OB Ambassador

• Hiring Manager

• Employee

• Technology Services

• Training Services

• Facilities Operations

• Personnel Services

• Survey, Research and Analysis

Elements of Onboarding – First Year• Pre-arrival calls – OBC, OBA, Manager

• 7 core Onboarding training courses

• Welcome Aboard

• Building Tour

• Life/Safety

• Core Values

• State Service Overview (for employees new to State employment)

• Accountability

• Internal Controls

• Feedback/support from manager

• Regular 1:1’s

• Recognition

• Surveys

Statistical Information

CalSTRS onboards approximately 160 new employees every year with only approximately 25 of those new employee’s leaving CalSTRS within the first year.

These numbers do not include temporary appointments.

The Future of Onboarding at CalSTRS

• Development of an Onboarding program designed for managers who are hiring managers (leadership)

• Have all leaders fully participate in the program so that all new employees receive the same Onboarding experience.

• Develop and implement a strategy for continued employee engagement past the initial first year.