A WARM WELCOME TO

ONE & All

About US

TEAM RECOGNITION

Team Lord Baden Powell (B-P’s)

LORD BADEN POWELL

OUR INSPIRATION

(1857-1941)

Founder of scouting

A decorated soldier,

Talented artist,

Actor and

Free-thinker

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Case Study – Fact File

GIRL SCOUTS OF AMERICA

• Founder- Mrs. Juliette Low.

• Incorporation- 1912.• Inspiration- Lord Baden Powell,

(Founder Boy Scouts, England).

• Initial membership- 08 Girls. (Today nearly 03 Million across America)

Girl Scouts of AmericaContd…..

• a non-profit organization

• More than 300 local autonomous councils , each with its own

BoD.

• Interests- Fund raising, training & community relations.

• Training- leadership, communication skills & team work

involvement.

• VAS include: Cooking, camping, home making & health care.

Girl Scouts of AmericaContd…..

• Girl Scout membership is divided into 5 categories. These are:

(1) Daisy, (2) Brownies,(3) Juniors, (4) Cadets and

(5) Seniors.

• rely heavily on volunteers for their operations even though

they do hire some paid employees.

• A major aspect of leader training is to encourage their troops

to behave responsibly and take responsibility for the

outcomes of their own decisions and actions.

Girl Scouts of AmericaContd…..

• activities are supported by private donations, membership

fees, cookie sales and other charities.

• Their planning and operational style is structured and

calculative in nature.

Discussion Questions

Q1. Why is Girls Scouts of America considered as one of the best

managed organization?

Q2.What managerial functions and roles are most prominent in the

activities of this organization?

Q3. How does this organization relate to the field of OB? What types of

various interdisciplinary forces affect the operations of the

organization?

Q4. How does the management of this organization interact with the

external environment, if any?

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Module 1

Organizational behavior

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AFTER REFERING THE FIRST MODULE & LISTENING TO OUR PRSENTATION,

V HOPE THAT ONE SHALL BE ABLE TO:

1. Define organizational behavior (OB).2. Managerial function of management.3. Managerial roles & Skills in an organization.4. Why study Organizational behavior.5. Organizational behavior model.6. Learning organizations.

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• Definition: The study of human behavior, attitudes, and performance in organizations.

• Value of OB: Helps people attain the competencies needed to become effective employees, team leaders/members, or managers

• Competency:an interrelated set of abilities, behaviors, attitudes, and knowledge needed by an individual to be effective in most professional and managerial positions

Organizational Behavior

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What Managers Do

Managerial Activities

• Make decisions• Allocate resources• Direct activities of others to attain

goals

Managerial Activities

• Make decisions• Allocate resources• Direct activities of others to attain

goals

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Management Functions

ManagementFunctions

ManagementFunctions

PlanningPlanning OrganizingOrganizing

LeadingLeadingControllingControlling

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Management Functions (cont’d)

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Management Functions (cont’d)

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Management Functions (cont’d)

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Management Functions (cont’d)

Mintzberg’s Managerial Roles

Mintzberg’s Managerial Roles (cont’d)

Mintzberg’s Managerial Roles (cont’d)

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Management Skills

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ORGANISATION BEHAVIOURInterrelated dimensions influencing behaviour:

• The Individual - working environment should satisfy individual needs as well as attainment of organisational goals.

• The Group - formal and informal. Understanding of groups complements a knowledge of individual behaviour.

• The Organisation - impact of organisation structure and design, and patterns of management, on behaviour.

• The Environment - technological and scientific development, economic activity, governmental actions.

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Components of Organizational Behavior

Understanding Organizational Behavior involves Studying:

•Individuals in organizations

•Team and group process.

•Organization process.

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Psychology seeks to measure, explain,

and change behavior

Sociology Studies people in relation

to their fellow human beings

Social psychologyfocuses on the

influence of peopleon one another

Anthropology is the study of societies to learn about human

beings and their activities

Political science is the study of the behavior of individuals and groups within a political environment

Contributing Disciplines

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MODELS OF ORGANIZATIONAL BEHAVIOR

Basic OB Model

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There are four major models or frameworks that organizations operate out of:

• Autocratic

• Custodial

• Supportive

• Collegial• Although there are four separate models, almost no

organization operates exclusively in one.

• There will usually be a predominate one, with one or more areas over-lapping in the other models.

MODELS OF ORGANIZATIONAL BEHAVIOR

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SUMMATION:

• The first model, autocratic, has its roots in the industrial revolution.

• The managers of this type of organization operate out of McGregor's Theory X.

• The next three models begin to build on McGregor's Theory Y.

• They have each evolved over a period of time and there is no one "best" model.

• The collegial model should not be thought as the last or best model, but the beginning of a new model or paradigm.

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THANK YOU

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KEY TO SELF ASSESSMENT

EXERCISE

Add up your point values as suggested:

Point values for questions 1,5 &9 reflects TECHNICAL SKILLS.

Point values for questions 2,6 & 10 reflects INTERPERSONAL SKILLS.

Point values for questions 3,7 & 11 reflects CONCEPTUAL SKILLS.

Point values for questions 4,8 & 12 reflects DIAGMOSTIC SKILLS

Higher scores indicate stronger confidence in that realm of management.

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The People at offices