Rev 1.1 02092009

Rev 1.1 02092009

60% content chaos

30% improved knowledge sharing collaboration

insufficient awareness

AIIM's 2010 State of the ECM Industry Report

Rev 1.1 02092009

Rev 1.1 02092009

Rev 1.1 02092009

Non-Profit Insurance company

Over 2 Million insured

2800+ Employees

Rev 1.1 02092009

Annual turnover of 4.6 billion Euros

High focus on quality service

Complex compliance related requirements

Need to offer a variety of affordable and accessible business solutions

Call Center, Claim management, Complaint management, Care Management, Policy and Contract Management

Rev 1.1 02092009

Rev 1.1 02092009