Meredith Henson, Solutions Manager

glh HotelsOne LMS: Four on-brand

Totara portals

Who are glh Hotels?

● Parent company to 5 leading brands● Guest-centred, customer hospitality at the

heart of the organisation● 2,000 staff across the UK ● Significant recent investment in systems

and process to empower staff to provide the ultimate guest experience

Existing training

● Classroom-based, taking front-line staff from their duties, potentially affecting guest experience

● Did not mirror glh’s modern, cutting-edge guest experience

Training challenges

How do you train and develop 2,000 staff that are:● Nationally dispersed● Doing different jobs● Working at varied skill levels

…with just face-to-face training?

Why Totara LMS?

glh wanted to deliver their ‘one source of truth’ via a platform. It needed to:

● Host e-learning and become the go-to destination for staff information

● Provide mobile/BYOD access● Be customisable in terms of UI● Be learner friendly● Responsively designed

Why Mind Click

“Why we chose them is the personal service we received throughout the initial sales process and the ongoing sense of continuity since. That doesn’t happen with suppliers very often these days.

They know what we want to achieve and are always ready and able to help us achieve them.”

- Sarah Beal, Head of Resourcing and Talent

The Solution

Login page

Examples of branded portals

Additional Features

Performance Management

● Manage staff development journeys all in one place

● Provide a place for staff and managers to review performance against previous years’ objectives and work on personal goals

● These are all tied into glh’s new online learning options hosted on Totara

Impact so far

In the first six months after launch:

● Over 18,500 e-learning courses were completed

● E-learning now has a stronger presence in the business compared to F2F training

● Learners love it

What’s next

● glh Hotels working on using Totara to support their induction process

● They are also exploring the Open Badges functionality to support new internal certifications, providing formal recognition for staff training

Thank you!Come talk to us on Stand B17