Post on 12-Apr-2017
One Intranet: ING’s journey to #unite Intranet Congres
Dan Florescu, One Intranet Product OwnerUtrecht, 23rd March 2017
For: local intranet project team/Corp Comms
2
ING organisation at a glance
• Global financial services company
• Head office in Amsterdam• Over 52,000 employees;• 36 million+ customers;• 40+ countries;
Our starting point was an intranet landscape with …
• 150+ local intranets• Local autonomy and governance;• Separate social platform (Buzz);• Inconsistent branding and
navigation;• Variation in platforms/CMS;• No mobile access…• Unsatisfactory user experience
6
4
Our main challenge: to build a One Intranet as a ‘one stop shop’
One Intranet is a one-stop-shop where you will find information relevant for your day to day work, that will help you understand
how you can contribute to achieving the
strategy, and that will help you feel part
of ING.
5
Background: In 2013/2014 ING was organised in a model where its business units were in charge of managing their local intranets.
Challenge: How to build a global intranet, relevant for all employees, while making the shift from local steering to central steering?
Challenge #1: Cross-border collaboration
6
Lesson learned # 1 Quality will win you most supporters
End user feedbackCombining
requirements
7
Lesson learned #2: Invest in Stakeholder Management
25 business
unitsSuppliers located in
Netherlands and India
8
Lesson learned #3: Come up with a balanced governance
9
Challenge #2: Requirements management
Prioritising 300
requirements
10
Lesson learned # 4: Using Agile as a tool for prioritisation
10
Minimum Viable Product
11
We have adapted Agile to our own context
3 Product Owners
1 Chief Product Owner
Full mandate
12
Agile has gained us with transparency and trust but has asked for a lot of effort
The ‘final’ product
14
Personalised content based on your role in the organisation
15
… and on your personal preferences
16
Local and global content combined on every single page
17
Integrated social & collaboration
18
Next steps
19
Questions ?
20
dan.florescu@ing.com https://www.linkedin.com/in/florescu/https://www.slideshare.net/ing
Let’s get in touch