Post on 24-Mar-2020
1
Rogério Carapuça Chairman Novabase
October, 2013
On the Development of
Information Systems:
a Design Thinking Approach
Barcelona, 1925, Las Ramblas
Barcelona, 1926, Train Station
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Mies van der Rohe Barcelona International Exhibition, 1929, German Pavilion
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Mies van der Rohe Cadeira Barcelona, Exposição internacional de Barcelona, 1929, Pavilhão da Alemanha
Product design
6
Paimio Lounge chair, 1931
Aalvar Alto, Finland
Rocking Chair, 1860
Production by Thonet, Austria
Sistema 45 chair, 1973
Ettore Sottsass, Italy
Factory Architect Designer
Product + Service design
DEFINIR EM Insert / Header & Footer OU inserir manualmente 7
iPod iTunes
+
Service design
DEFINIR EM Insert / Header & Footer OU inserir manualmente 8
Administering medication at Kaiser Permanente
Pilot Results: 2 hospitals, 4 units • 50% reduction in the number of staff interruptions to the medication administration process
• 15% faster from approximately 10:00 to 8:30 (minutes:seconds)
• Significant increase in process reliability from 33% to 78%
Design Thinking
DEFINIR EM Insert / Header & Footer OU inserir manualmente 9
We make life simpler and happier for people and businesses.
Engineering
Business
Design
How did emotion ever got out of Information Technologies?
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Most decisions are emotional,
even irrational:
• When you buy a flat
• When you choose a restaurant
• When you pick a holiday destination
• When you eat chocolate mousse on
day one of a strict diet…
Computers brought a false sense of rationality
Design Thinking methods
DEFINIR EM Insert / Header & Footer OU inserir manualmente 12
What is an IT project?
A consultant’s perspective The client perspective
How can we erase the “frightening dentist” out of IT projects?
The client perspective How might we have projects:
• Without 500 pages of cryptographic documentation?
• With an understandable scope?
• That actually solve problems?
• That…
• …
15
How can we erase the “frightening dentist” out of IT projects?
Creative workspaces
Solution Poster
16
Outlining the proposed solution
How can we erase the “frightening dentist” out of IT projects?
17
How can we erase the “frightening dentist” out of IT projects?
Paper prototyping.
How can we erase the “frightening dentist” out of IT projects?
Building a Process Poster: Brainstorming with the client”
How can we erase the “frightening dentist” out of IT projects?
1 “process poster” versus “To be document of 250 pages”
Solution Prototype
20
Showing, very early, how the solution will look and feel
How can we erase the “frightening dentist” out of IT projects?
DEFINIR EM Insert / Header & Footer OU inserir manualmente
Mies van der Rohe Barcelona International Exhibition, 1929, German Pavilion
22
Rogério Carapuça Chairman Novabase
October, 2013
On the Development of
Information Systems:
a Design Thinking Approach