Post on 04-Mar-2018
System Innovators
Oklahoma City
Transform your Enterprise with a Modern Cashiering and Revenue Management Solution
Speakers
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Greg Whitnell Vice President, Sales and Marketing
Jeffrey Sumner Executive Vice President
Bob Ponkilla City Treasurer, The City of Oklahoma City
President-Elect, Association of Public Treasurers of the U.S. and Canada
Overview
1. OKC’s centralized cashiering journey
2. Industry insights from across the nation
3. Questions
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City of Oklahoma City
By the Numbers
•625,000 Residents
•4,644 City Employees
•35 Cashiers
•30 Other users
•1,987 ledger accounts
•96 different revenue categories
•230,000 Annual Transactions
•2,500,000 Annual License Volume
•$1.1 Billion Annual Dollar Amount from Transactions
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OKC and System Innovators
• Client since 2007
• Treasury responsibilities • Administer banking services
• Manage the City’s and Trust’s portfolios
• Cash register system
• Revenue enforcement
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Interfaces
Licensing/Permitting system
Financial system
Credit Card processor
Imports
Parks
Courts
Investments
Hotel Tax
Animal Welfare
Offices
Permits
Fire
Police
Treasury
Civic Center
The Need for a Enterprise Solution
Challenges
•Previous cash register system was developed internally and supported by a single developer.
•Lacked the capability to adapt to changes in payment processing (ex: credit cards).
•Limited integration with other systems.
Risks
•System Controls
•Limited Technical Support
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Consolidation
One-stop-shop for Citizens
Compliance (EMV/PCI)
Audit Fail
Old Technology
Drivers of Centralized Cashiering
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Implementation Concerns
Concerns are common when rolling out a new enterprise-wide system, including: • Equipment requirements • Logistics with multiple cashier functions throughout
organization • Training due to high level of customizations • Resources within affected departments to coordinate
implementation • Training related to new integrations • Technical knowledge and support
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Impact of Centralized System: Internal
• Master system of record to update the General Ledger
• Consolidation enables one system to gather information and manage revenue
• Robust reporting capabilities
• Reduces reconciliation issues
Cashiers
• Functional use
• Very intuitive, big buttons, etc.
• Reduced errors
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Impact of Centralized System: Reconciliation Process – day 1 day 2 process
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Cash
Acct Payable
Deposit to single account
Acct Rec
Revenue
Allocate funds
Day 1:
Impact of Centralized System: Reconciliation Process – day 1 day 2 process
single bank. Consolidated deposit. Compare to Cash
Allocating revenue to the 2017 System Innovators
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Cash
Acct Payable
Verify Deposit
Acct Rec
Revenue
Allocate funds
Day 2:
Cash
$ Wired
Impact of Centralized System: External
• Flexible citizen payment options • Credit card, debit, cash, check, online, phone payment
• Better customer service • Ability to do refunds, voids, etc.
• Less wait time
• Centralized system allows payments to be taken at other sites (“One-stop-shop”)
• Formal receipts printed at time of sale
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Customize vs Configure?
Keep old methods/process or leverage technology and change processes? •Day 1 and Day 2 – deposits •Credit Card entries - efficiency •Interfaces – efficiency
• Permitting system • Credit Card processor • Financial system inquiry to obtain funding • Accounts receivable inquiry (allows payment to be tied to a
receivable)
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Future with iNovah
• Provide City customers with payment options • EMV Chip Cards
• Mobile Digital Wallet, “Tap and Go” payments
• Faster, friendlier transactions
• Continue to leverage centralization • System of record to update general ledger
• Sync online and other payment channels
• Import of payments from other sources
• Leverage reports and analytics
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Our Industry Stats
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9000+ Payment types accepted by iNovah annually
100,000,000+ Transactions processed annually
17 Different credit card processors/gateways integrated with iNovah
700 Integrations to government systems from “Animals to Zoning”
Centralized Cashiering Trends
1. Consolidation and systems integration
2. Address EMV liability shift (US)
3. Remote deposit capture
4. Online payment channel consolidation
5. Business intelligence and decision support
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Contact Information
Bob Ponkilla, City Treasurer, City of Oklahoma City Bob.ponkilla@okc.gov Jeff Sumner, EVP jsumner@systeminnovators.com
Greg Whitnell, VP Sales and Marketing gwhitnell@systeminnovators.com
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