Post on 30-Jun-2015
description
How to becomea Yammer Power user,
in less than 1 hourSpeaker: Benoît Jester &
Patrick Guimonet15th November 2014
Host: Matthew Hughes
Who are we?
Benoît JesterSharePoint MVP
TechNet Wiki, Forums, Translator
http://spasipe.wordpress.com
@spasipe
Patrick GuimonetOffice 365 MVP
Abalon http://www.abalon.fr
http://yos365.wordpress.com
@patricg
yOS addicts !
O365EU Sponsors
Agenda, first version
1
Connector join
3
Networks
and groups
5Publish
New
content
4
Interact with
Content and
People
Go further
8Expand usage
by scenarios
9Master
your profile
2Choose the interfacelanguage
Go Yammer
Enterprise
7Master
Search
6 Engage10
50%of work requires network contribution
4 out of 5employees are ineffective at collaboration
20-25% Potential improvement possible in knowledge worker productivity
Agenda, 2nd version
Connect Content
PeopleEngage
Connect
Connect
The very first time
Connect on http://www.yammer.com/
Supported browsers :
IE 8 and above
For others, latest version
or Join
Or Join a known network
Supported browsers
Go mobile
https:/devices.yammer.com/
https://www.yammer.com/logout_landing
Change Interface Language
30 languages available Bottom, right
Live translation of content
Know how to go back to your Home network
Bottom, left or Top, right
Then choose the first one
What is your home network ? ◦ This is the private and secure collaboration space of
your company.
◦ Only employees with verified corporate email addresses can join the Home Network and access its content and users.
◦ But Admins can invite external users as guests to the Internal Network
External network #3
External network #2
External network #1
How Yammer spaces are organized ?
Create a new networkCreate Group
Create
Group
Create
Group
Create
Group
Create groups
Top, left or right
Create external networks
If created from your home network
View groups
How to find groups
Search!
Groups” under your profile (1)
“Browse Groups” in the left navigation bar (2)
“… > Groups” on the top menu bar
Actions
Create a group
Filter group by type
Search
Join a group
Content
Content
View conversations
ALL Yammer content (files, notes, …) is contained in a group
Public or private
Default “All Company” or “All Network” group
Choose which content you want to see
Top : Relevant (based on an algorithm)
All : All conversations
Following : People, groups or topics you’re following
The number of unread items is displayed (1)Don’t forget to save your feed selections! (2)
Tip - Hide a conversation
You can easily hide a conversation
The message with reappear if
◦ You’re mentioned
◦ Someone replies
Inbox Contains
Announcements
Mentions (@)
Private messages
Conversations (Joined or followed)
Categorized (Unread/Read messages)
Features
Search a message
Create message
Mark as unread
Stop following in Inbox
Publish new content
You can
◦ Publish an update
◦ Publish a poll
◦ Praise someone
◦ Make an annoucement (if you created the group) Goes to Inbox of every group member
Publish new content (2) Search before posting! Select the appropriate group
Homepage = “All Network / group”
Add properties #hashtag People to notify Topics Files
Add attachment (from your computer / from Yammer)
You can share with someone not belonging to a private group
Tip : View group type easily
The submit button depends on the group type
Public
Private
Private with coworker
Hover the “in reply to” link to see the parent reply
Four type of contents
Modify content
Default features (1) Like Reply Share (group or PM) (Translate)
“More” features (2) Follow in Inbox View conversation (Full page) Add or edit Topics Bookmark (accessible via your profile) Email Me Delete This can cause orphan replies
Search feature
Best Practices
Search before posting
Search before creating a group
Features
Search on title/name, not on content!
Search on profile properties
Results categorized by type (2)
Access to full results list (1)
Search – Full results listAccess to full results list
“See more search results” link
“Enter” key
Features
Search on content!
Results categorized by type (1)
Search term highlighted (2)
Advanced search (3)
Search – TopicsFeatures Results categorized
by type (1) Follow the topic (2) Rename the topic (3)
Engage
Engage your colleagues
Quick Launch
◦ Guide to Creating a Yammer Help Group
◦ New User Checklist
◦ Ready, Set, Go! Guide
◦ Create another group, called the Yammer Ideas Group
◦ This can be as simple as emailing your coworkers
◦ a YamJam? It’s a 30-60 minute, live Q&A session hosted on Yammer about any topic
Comprehensive Launch
◦ Strategic Plan Template
◦ Guide to Network Roles
Network roles
A launch team typically has the following important roles: Project Manager. Oversees launch
execution. Community Manager. Helps with
launch execution and manages day-to-day network activity after launch.
Executive Sponsor. Communicates the high-level vision and values of Yammer to the company.
Power Users. Help train users and manage objection handling.
IT Specialist. Oversees all technical aspects of the rollout, including integrations
https://about.yammer.com/success/wp-
content/uploads/sites/13/Guide-to-Network-
Roles_en_US.pdf
Organize a YamJam
Aka a live event on Yammer
1. Determine the audience
2. Select a #Topic
3. Ask a leader to participate
4. Pick a date and time that works for the audience
5. Market it to a wide audience
6. Rehearse with key people involved
7. Make it happen
Expand usage by exploring enterprise social scenarios
Explore enterprise social scenarios with Yammer and other Microsoft products
Expand Usage (2)
Typical use cases
Yammer for Onboarding Yammer for project management
The Official Yammer Use Case Catalog
General◦ Competitive Intelligence◦ Events◦ Identifying expertise◦ Partner Engagement◦ Project Management
Corporate Communications◦ Strategic Communication
Human Resources◦ Onboarding new employees ◦ Employee engagement◦ Learning and Development
Information Technology◦ IT Support
Marketing ◦ Manage Internal & External PR
Efforts
Operations◦ Communicate in Time of Crisis◦ Mergers & Acquisitions
Sales & Customer Service◦ Improve Customer Service ◦ Manage Sales & Customer
Relationships
Grow Your Network
Guide to Measuring Business Value
◦ Measure Success Qualitative Approach
Quantitative Approach
Guide to Showcasing Your Network
Guide to Events
From Mailbox to Yammer and back
http://yos365.wordpress.com/2014/09/15/yammer-from-mailbox-to-yammer-and-back/
Follow updates in your mailbox
To update you email settings, go to « Edit profile » and then « notifications » :
Publish to Yammer by e-mail
Each Yammer group has its own email
The email is posted as a message in the group
Email chain is included as PDF attachment (1)
Stored in the group files
Publish to Yammer by e-mail (external users)
Include an email address in a reply, even for a user not on Yammer!
The external user can reply by email (without signing on Yammer)
The user mail address must match the network
Tip : Hide email signature
Add “--” before your signature to prevent it from posting
Doesn’t work for images Choose the white color to prevent it from appearing
on the conversation
Go Yammer Enterprise
Dashboard (1)
Dashboard (2)
People
Interact with People Praise people
One or more person Choose an icon Add topics
Access to people list Top bar “… >People” Search!
Actions Follow / Unfollow View profile (Infos, activities, following, …) Send Message
Org Chart
Organizational chart
Feature enabled by a network administrator
Add Manager / Colleague / …
Available via your profile
Edit your profile
All fields are searchable!
Click on your name then on “Edit profile”
Or “…” then “Edit profile”
Edit your profile (2)Add more information about yourself
Contact
Work and education
TIP : Use #yam in Twitter to post your tweet to Yammer
Edit your profile (3)
Use the left navigation bar to access more options
• Password
• Networks
• Account Activity
• My Applications
• Notifications
• Preferences
Edit your profile (4)
2 settings you have to know!
• Notifications
• Preferences
Instant messaging in Yammer Start online conversation immediately
Search for people (1)
Add people (with access to full conversation history) (2)
Use emoticons (Reference)
Options
Enable / Disable sounds
Display / Hide messages (Messages redirected in user’s Inbox)
Instant messaging in Yammer (2) “Like” any paragraph
The conversation becomes a private message, synchronized with the chat window
NotesUse notes to collaborate!
Notes are created inside groups
Co-authoring
Invite people to work on your note
Changes are highlighted in real-time
Related content (File / Note / Link)
Automatic if linked inside the note
No lost content (drafts are auto-saved!)
Mark this note as official to avoid changes
Network admin
Group admin
Notes – Start conversation
Start a conversation / poll or Praise someone on a note
The note will be automatically attached
Add tags, notify people …
Remember, the note has been created inside a group!
PDF Files
Text in PDFs uploaded to Yammer is searchable
Comments on a PDF are saved as annotations in the downloaded file
Go further with Yammer
Yammer shortcuts Type “?” to open the shortcuts popup
Tips Display an “Out of Office” message by adding (OOO mm/dd/yyyy) in your
last name iPhone images need to be taken vertically w/ home button on bottom or
horizontally w/ home button on the right Type “?” to see all available shortcuts Mention people with a “@” or by typing the first letter in upper case You can bookmark and hide conversations Hide your email signature by adding “--” before your signature Change the behavior of the “enter” key in your profile settings Use #yam in Twitter to post your tweet to Yammer (if linked in your
profile) Reply with a hashtag to add a topic Text in PDFs uploaded to Yammer is searchable When coworkers leave comments on a PDF in Yammer, they are saved as
annotations in the downloaded file There's a "Top" button to avoid you to scroll to the top
Group Admin :◦ When you create a group
◦ You can configure options for the group
◦ Group Admin can delete messages posted into a group
Become Group Admin…
Become Network or Verified Admin…
Demystifying Yammer Permissions and Roles
Admin Access Privileges in Yammer Admin Guide
Understand users and Security in Yammer
At the heart of Yammer : the user
Always connected to its internal network (ex. abalon.fr)
Member of external networks
4 states
UserRead an publish messages
Group Admin
Can delete items in group
Network
AdminA few more capabilities
Give all administration capabilities
Data export
Give access to private groups
Verified Admin
Yammer enterpriserequired
Great Yammer networks
https://www.yammer.com/yammerycn https://www.yammer.com/itpronetwork
Keep up to date on upcoming new features
… by viewing Yammer External Release Schedule. https://about.yammer.com/success/engage/grow-your-network/release-schedule/
Synchronize your users from on-premises AD to Yammer
http://technet.microsoft.com/en-us/library/dn457819(v=office.15).aspx
You have multiple business units with different email domains By default, your Yammer
network can only be accessed by employees whose email addresses match the domain used to name the network
But you can invite external users to all your networks (home and external)
With help of Yammer support, you can merge networks
Yammer Enterprise activation process
Official documentation
Why Activate? Admin Tools. Network Level Apps and
Integrations. Services & Support.
More details :
Cheat Sheet
http://www.xelleration.com/Blogs/Documents/Yammer
%20Cheat%20Sheet%20Letter.pdf
http://abalon.fr/blog/aide-mmoire-yammer-en-franais/
Thank You!
Questions ?
Continue the discussion on twitter : @patricg and @spasipe
Or on Yammer, of course !https://www.yammer.com/yammerycn
https://www.yammer.com/itpronetwork