Post on 18-Nov-2014
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CHAPTER 1
Followership
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The Importance Of Good Followership
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“Before you can lead, you have to learn
to follow."
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Good leaders emerge from the ranks of able
followers. Throughout your life, you’ll have
many chances to practice good followership.3
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An active follower who shares the leader’s goals
and values is an invaluable team member.
To be a follower, you simply do what you’re told, right?
Wrong. The role of a good follower is much more than that.
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A. Ranks of competent followers
B. Leadership classes
C. Military training and background
D. Years of experience
Where do good leaders come from?
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A. Ranks of competent followers
B. Leadership classes
C. Military training and background
D. Years of experience
Where do good leaders come from?
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The “worker bees” – or whatever
you call them – are the heart and
soul of an effective team.
Followers
8Everyone is a Follower!
Secretary of
the Navy
The Follower Relationship
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During a single day, a team members’ role might
flip back and forth from leader to follower as the
SNSI might ask you to:
• Follower - clean up school parking lot – “Aye
Aye sir, our team can handle it”.
• Leader – you will be assigning various jobs.
Relationship Between Followers and Leaders
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Leader: honest,
competent,
forward-looking,
inspiring
Follower: honest
competent,
dependable,
cooperative
Traits successful business leaders look for
in effective leaders and good followers in
both cases are similar:
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"An effective follower
usually demonstrates
the same qualities as
an effective leader."
Why are the two lists so similar?
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Good leaders
start out as
good followers.
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A. shares
B. follows
C. understands
D. recognizes
High value is placed upon a team
member who _______ the leader’s
goals and values.
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A. shares
B. follows
C. understands
D. recognizes
High value is placed upon a team
member who _______ the leader’s
goals and values.
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• Independent
• Alienated
• Dependent
• Survivor
Types Of Followers:
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Independent or effective followers:
• Play an active role in the unit.
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• Seek out responsibility.
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• Act in a responsible manner.
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• Offer appropriate suggestions for
improvement.19
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• Support the goals and objectives
of the unit.
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True or False: To be a good follower,
all you have to do is obey orders.
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False
True or False: To be a good follower,
all you have to do is obey orders.
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Alienated followers:
• Complain and criticize.
• Take no action.
• Always disagree or complain.23
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Dependent followers:
• Go along with anything.
• The “yes” people.
• Do not contribute to the unit.24
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Survivor followers:
• Stay in the background.
• Do nothing unless forced.
• Contribute only to keep out of trouble.25
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A. Never volunteering
B. Going along with anything
C. Taking on responsibility
D. Criticizing every idea
Which one of these behaviors belongs
to an effective follower?
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A. Never volunteering
B. Going along with anything
C. Taking on responsibility
D. Criticizing every idea
Which one of these behaviors belongs
to an effective follower?
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Qualities Of A Good Follower
BE LOYAL!
Qualities of an
effective follower
(usually the same as
an effective leader):
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BE SMART!
30SHOW INITIATIVE!
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COMMON SENSE!
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A. loyal to
B. defensive of
C. indecisive about
D. critical of
Good followers are _______ the
organization and its goals.
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A. loyal to
B. defensive of
C. indecisive about
D. critical of
Good followers are _______ the
organization and its goals.
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Followers Have Power
As a follower you can play different,
yet crucial roles in helping your team
achieve its goals or mission.
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As a follower you can affect team
performance and exert considerable
power.
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It’s up to the team leader to decide
how to use each follower’s individual
strengths for the team’s overall good.
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True or False: Followers exert power
when they possess unique skills or
knowledge that can be used by the
group.
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True
True or False: Followers exert power
when they possess unique skills or
knowledge that can be used by the
group.
39
The Readiness Factors Of Followers
In Act 5, Scene 2
of “Hamlet,” the
prince remarks,
“the readiness is
all.”
Understanding
the readiness of
followers is a
key element of
leadership.
William Shakespeare
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How prepared a team member is to
carry out a particular task or tasks
Readiness
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Three factors determine readiness:
• Ability
• Willingness
• Confidence
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Readiness levels are the combinations
of ability and willingness that a person
brings to team tasks. Follower
readiness breaks down into four
levels:
Readiness Levels
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• Readiness Level I: Unable and unwilling.
The team member lacks ability,
commitment, and motivation.
Low Readiness
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• Readiness Level 2: Unable but willing.
The team member lacks ability, but is
motivated and makes an effort to complete
the task.
Moderate Readiness
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• Readiness Level 3: Able but unwilling.
The team member is able to perform the
task, but is unwilling to use that ability.
Moderate Readiness
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• Readiness Level 4: Able and willing.
The team member has the ability and
commitment to perform the job.
High Readiness
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A. ideas
B. personality
C. uncertainties
D. strength
A good team leader will use each
follower’s _______ for the good of the
group.
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A. ideas
B. personality
C. uncertainties
D. strength
A good team leader will use each
follower’s _______ for the good of the
group.
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A. readiness
B. motivation
C. anticipation
D. aggression
A state of being prepared for action is
known as _______.
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A. readiness
B. motivation
C. anticipation
D. aggression
A state of being prepared for action is
known as _______.
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As a team leader you need to assess the
ability levels of your followers or team
members. First consider the task you will
be assigning and its desired outcome.
Ability Of Followers
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The knowledge, experience, and
skill a team member or a team
brings to a task
Ability
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Then decide which followers are best
suited to handle the task by their
knowledge, skill, and experience.
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• the ability to
do the work,
• a sense of
duty in doing
it, and
• desire to do it.
Willingness Of Followers
Willingness
consists of:
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Ability and willingness affect
each other. A change in either
factor will affect the way the two
factors operate together.
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A. Abilities of the followers
B. Readiness of the followers
C. Desired outcome of the task
D. His/Her own readiness and ability
What should a team leader consider
first when planning the strategy for a
task?
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A. Abilities of the followers
B. Readiness of the followers
C. Desired outcome of the task
D. His/Her own readiness and ability
What should a team leader consider
first when planning the strategy for a
task?
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As team members’ competence and
abilities change, so will their attitudes,
levels of enthusiasm, and commitment.
As they learn more and become more
competent, their confidence level will
increase.
Confidence Of Followers
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Faith or belief that a person will act
in a right, proper, or effective way,
self-assurance
Confidence
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As a leader, you must be aware of your
followers’ changing levels of confidence
and competence.
Never label a team member.
Confidence levels can shift and change.
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Many followers say they have a
“good” leader or a “bad” leader and
assume they can’t do anything to
change the situation.
Building Effective Relationships With
Leaders
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This would be a big mistake! A leader
alone does not determine the quality
of the relationship between leader and
follower.
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Effective followers know how to:
• Strengthen their relationship with their
leaders
• Enhance the support they provide to their
leaders and the team
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True or False: Ability and willingness
have a dynamic relationship, i.e., a
change in one affects the other.
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True
True or False: Ability and willingness
have a dynamic relationship, i.e., a
change in one affects the other.
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True or False: An effective leader does
not label team members.
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True
True or False: An effective leader does
not label team members.
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Let’s look at some suggestions:
As a follower, how can you strength the
leader-follower relationship?
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A leader’s job is to help his or her
followers succeed. This works both ways
followers also need to help their leaders
succeed.
Always Help the Leader Succeed
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Remember! If the team succeeds,
everyone benefits. If the team fails, the
blame should fall on the followers as well
as the leader.
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Effective team members must know
the leader’s and the organization’s
objectives so they can share that
vision.
Understand The Leader’s World
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Leaders help followers attain their
personal goals; just like a follower
helps a leader achieve the team’s
goals.
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Knowing a leaders’ values, preferences,
and personality can help a follower
understand the leader’s actions and
decisions. 73
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Leaders don’t always have all the answers.
Followers can make a great contribution to a
team’s success by recognizing – and trying
to help overcome – a leader’s human
shortcomings.
Educate Your Leader
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A new leader almost always needs
team members’ help.
Followers need to orient and educate
a new leader about team members’
expertise and experience.
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A. stronger
B. happier
C. clearer
D. more equal
The better a follower understands a
leader, the _______ their relationship
will be.
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A. stronger
B. happier
C. clearer
D. more equal
The better a follower understands a
leader, the _______ their relationship
will be.
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As a follower, never put your leader in
an embarrassing situation affecting
the team’s business.
Keep Your Leader Informed
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It is the follower’s responsibility to adapt
to the leader’s style, not vice versa.
Adapt To Your Leader’s Style
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Followers need to adapt to the leader’s:
• Decision-making style
• Problem-solving strategies
• Methods of communications
• Styles of interaction
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A. problems
B. talents
C. styles
D. requirements
Decision-making, problem-solving,
communication, and interaction are all
_______ of leaders that require
followers to adapt.
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A. problems
B. talents
C. styles
D. requirements
Decision-making, problem-solving,
communication, and interaction are all
_______ of leaders that require
followers to adapt.
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While working to build a supportive
relationship with your leader, you can take
these additional actions to be an effective
follower:
Be An Effective Follower
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• Be honest.
Followers need to be honest and
dependable. Leaders value team members
who have reliable work habits, accomplish
assigned tasks at the right time in the right
order, and do what they promise.
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• Don’t gripe.
Part of a follower’s job is to make
the team work well. A follower who gripes,
always complaining about policies and poor
leadership, is never productive.
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• Be proactive.
Being proactive includes building a good
relationship with your leader. A follower
must buy into the task of making the team
better.
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• Make sound decisions.
Once you have taken a proactive approach to
followership, you will need to step up and use
your expertise to make sound decisions.
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• Be enthusiastic.
Enthusiasm is contagious energy. It can have
a great influence over the team, its leader, and
its overall performance.
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When given a task, no matter how you feel
about the task, approach it with a positive
attitude. Success rests with your
enthusiasm as well as the leader’s.
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• Be versatile and flexible.
When a problem comes up, take a few
minutes to assess the issue and to
reevaluate your approach. A second look
will almost always reveal a better solution.
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A. inventive
B. proactive
C. ingenious
D. mobile
Instead of griping about poor
leadership, a follower should be
_______, i.e. he/she should take the
initiative to try to make things happen.
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A. inventive
B. proactive
C. ingenious
D. mobile
Instead of griping about poor
leadership, a follower should be
_______, i.e. he/she should take the
initiative to try to make things happen.
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A. integrity
B. dependability
C. enthusiasm
D. willingness
A follower’s _______ generates energy
that spreads and exerts a positive
influence on the team, its leader, and
its performance.
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A. integrity
B. dependability
C. enthusiasm
D. willingness
A follower’s _______ generates energy
that spreads and exerts a positive
influence on the team, its leader, and
its performance.
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A good follower learns as much as
they can about effective leadership
by watching good leaders in action.
Conclusion
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Good leaders and good followers
make their unit successful.96
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A.1. A. Readiness
B. Followership
C. Initiative
D. Confidence
Q.1. If your attitudes, actions, and
behavior help a leader succeed,
what are you displaying?
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A.1. A. Readiness
B. Followership
C. Initiative
D. Confidence
Q.1. If your attitudes, actions, and
behavior help a leader succeed,
what are you displaying?
99
A.2. A. Dependability
B. Cooperation
C. Honesty
D. Competence
Q.2. What is the number one trait that
successful business leaders look
for in both effective leaders and
good followers?
100
A.2. A. Dependability
B. Cooperation
C. Honesty
D. Competence
Q.2. What is the number one trait that
successful business leaders look
for in both effective leaders and
good followers?
101
A.3. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.3. What type of follower actively
seeks responsibility, completes
tasks, and suggests ideas for
improvement?
102
A.3. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.3. What type of follower actively
seeks responsibility, completes
tasks, and suggests ideas for
improvement?
103
A.4. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.4. What type of follower stays in the
background, never volunteers,
and does just enough to stay out
of trouble?
104
A.4. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.4. What type of follower stays in the
background, never volunteers,
and does just enough to stay out
of trouble?
105
A.5. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.5. What type of follower waits to be
told what to do, goes along with
anything, and does not do any
thinking?
106
A.5. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.5. What type of follower waits to be
told what to do, goes along with
anything, and does not do any
thinking?
107
A.6. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.6. What type of follower always
complains, criticizes, and
questions?
108
A.6. A. Alienated follower
B. Survivor
C. Dependent follower
D. Effective follower
Q.6. What type of follower always
complains, criticizes, and
questions?
109
A.7. A. common sense
B. ability
C. initiative
D. dependability
Q.7. If you do what has to be done
without anyone having to tell
you, you are showing _______.
110
A.7. A. common sense
B. ability
C. initiative
D. dependability
Q.7. If you do what has to be done
without anyone having to tell
you, you are showing _______.
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A.8. A. Ability, willingness, confidence
B. Ability, willingness,
dependability
C. Initiative, willingness,
confidence
D. Willingness, confidence,
dependability
Q.8. What three factors are used to
determine a follower’s readiness?
112
A.8. A. Ability, willingness, confidence
B. Ability, willingness,
dependability
C. Initiative, willingness,
confidence
D. Willingness, confidence,
dependability
Q.8. What three factors are used to
determine a follower’s readiness?
113
A.9. A. Motivation
B. Readiness
C. Assertiveness
D. Initiative
Q.9. What term is used to refer to a
state of being prepared for
action?
114
A.9. A. Motivation
B. Readiness
C. Assertiveness
D. Initiative
Q.9. What term is used to refer to a
state of being prepared for
action?
115
A.10. A. unable but willing
B. unable and unwilling
C. able and willing
D. able but unwilling
Q.10. In Readiness Level 3, the
follower is _______.
116
A.10. A. unable but willing
B. unable and unwilling
C. able and willing
D. able but unwilling
Q.10. In Readiness Level 3, the
follower is _______.
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A.11. A. ability
B. unwillingness
C. insecurity
D. confidence
Q.11. What trait may followers in
Readiness Levels 2 and 4 have
in common?
118
A.11. A. ability
B. unwillingness
C. insecurity
D. confidence
Q.11. What trait may followers in
Readiness Levels 2 and 4 have
in common?
119
A.12. A. The confidence level of followers
increases during the course of
performing a task.
B. A team member’s apparent unwillingness
may instead be a lack of confidence.
C. A team leader’s first consideration when
planning the strategy for a task is to
consider the readiness of the followers.
D. Because ability and willingness affect
each other, their function is susceptible
to a change in either one.
Q.12. Which of the following statements is NOT
accurate regarding the readiness of
followers?
120
A.12. A. The confidence level of followers
increases during the course of
performing a task.
B. A team member’s apparent unwillingness
may instead be a lack of confidence.
C. A team leader’s first consideration when
planning the strategy for a task is to
consider the readiness of the followers.
D. Because ability and willingness affect
each other, their function is susceptible
to a change in either one.
Q.12. Which of the following statements is NOT
accurate regarding the readiness of
followers?
121
A.13. A. willingness
B. dependability
C. ability
D. initiative
Q.13. What term is used to refer to the
degree to which a team member
shows confidence,
commitment, and motivation to
carry out a task?
122
A.13. A. willingness
B. dependability
C. ability
D. initiative
Q.13. What term is used to refer to the
degree to which a team member
shows confidence,
commitment, and motivation to
carry out a task?
123
A.14. A. willingness
B. ability
C. confidence
D. readiness
Q.14. A team member’s _______ is a
combination of the knowledge,
experience, and skill that he/she
brings to a task.
124
A.14. A. willingness
B. ability
C. confidence
D. readiness
Q.14. A team member’s _______ is a
combination of the knowledge,
experience, and skill that he/she
brings to a task.
125
A.15. A. A good relationship between leader
and follower is a matter of luck.
B. If a leader is bad, the followers can
do nothing to change the situation.
C. The leader alone is responsible for
the quality of the relationship.
D. Effective followers attempt to build a
strong relationship with the leader.
Q.15. Which of these statements is true
regarding the relationship between
leader and follower?
126
A.15. A. A good relationship between leader
and follower is a matter of luck.
B. If a leader is bad, the followers can
do nothing to change the situation.
C. The leader alone is responsible for
the quality of the relationship.
D. Effective followers attempt to build a
strong relationship with the leader.
Q.15. Which of these statements is true
regarding the relationship between
leader and follower?
127
A.16. A. actions and decisions
B. talents
C. responsibilities
D. weaknesses
Q.16. If followers understand the
leader’s personality and values,
they will better understand
his/her _______.
128
A.16. A. actions and decisions
B. talents
C. responsibilities
D. weaknesses
Q.16. If followers understand the
leader’s personality and values,
they will better understand
his/her _______.
129
A.17. A. knowledge
B. weakness
C. vision
D. strategy
Q.17. An effective follower shares the
_______ of the leader and the
organization.
130
A.17. A. knowledge
B. weakness
C. vision
D. strategy
Q.17. An effective follower shares the
_______ of the leader and the
organization.
131
A.18. A. young
B. new
C. ambitious
D. quiet
Q.18. A/An _______ leader is most
likely to need the help of team
members.
132
A.18. A. young
B. new
C. ambitious
D. quiet
Q.18. A/An _______ leader is most
likely to need the help of team
members.
133
A.19. A. To express their fears and concerns
about the team’s performance and
outcomes
B. To outline the strengths and
weaknesses of the former leader
C. To explain the expectations they
have for him/her
D. To educate him/her about the team
members’ expertise and experience
Q.19. What is one of the first responsibilities
that followers have to a new leader?
134
A.19. A. To express their fears and concerns
about the team’s performance and
outcomes
B. To outline the strengths and
weaknesses of the former leader
C. To explain the expectations they
have for him/her
D. To educate him/her about the team
members’ expertise and experience
Q.19. What is one of the first responsibilities
that followers have to a new leader?
135
A.20. A. New leaders must adapt to the
former leader’s style.
B. New leaders must adapt to the
followers’ styles.
C. Followers must adapt to the new
leader’s style.
D. Both followers and leaders must
adapt to each other’s styles.
Q.20. What is the most effective strategy
in adapting to a new leader?
136
A.20. A. New leaders must adapt to the
former leader’s style.
B. New leaders must adapt to the
followers’ styles.
C. Followers must adapt to the new
leader’s style.
D. Both followers and leaders must
adapt to each other’s styles.
Q.20. What is the most effective strategy
in adapting to a new leader?
137
A.21. A. fair
B. clear
C. realistic
D. agreeable
Q.21. Effective leaders ensure that
their expectations about
followers’ roles and
responsibilities are _______.
138
A.21. A. fair
B. clear
C. realistic
D. agreeable
Q.21. Effective leaders ensure that
their expectations about
followers’ roles and
responsibilities are _______.
139
A.22. A. Ask him/her to clarify them
B. Be patient because they will
understand the expectations
after further analysis
C. Wait awhile since group actions
will illuminate the expectations
D. Inquire how other followers
interpret the expectations
Q.22. What should followers do if a
leader’s expectations are not
clear?
140
A.22. A. Ask him/her to clarify them
B. Be patient because they will
understand the expectations
after further analysis
C. Wait awhile since group actions
will illuminate the expectations
D. Inquire how other followers
interpret the expectations
Q.22. What should followers do if a
leader’s expectations are not
clear?
141
A.23. A. John Glenn
B. Chuck Yeager
C. Alan Shepherd
D. Neil Armstrong
Q.23. Who assumed the role of follower and
leader many times throughout his
career, which included being a veteran
of World War II and the Korean
Conflict, one of the original NASA
astronauts, the first American to orbit
the Earth, a US senator, and voyager
on the space shuttle?
142
A.23. A. John Glenn
B. Chuck Yeager
C. Alan Shepherd
D. Neil Armstrong
Q.23. Who assumed the role of follower and
leader many times throughout his
career, which included being a veteran
of World War II and the Korean
Conflict, one of the original NASA
astronauts, the first American to orbit
the Earth, a US senator, and voyager
on the space shuttle?
143
A.24. A. initiative
B. dependability
C. integrity
D. willingness
Q.24. If a follower does not have
_______, his/her other qualities
are not important.
144
A.24. A. initiative
B. dependability
C. integrity
D. willingness
Q.24. If a follower does not have
_______, his/her other qualities
are not important.
145
A.25. A. It has a positive effect on followers
because they are able to express
their feelings.
B. It weakens the leader’s authority and
the team’s ability to function well.
C. It brings the problems to the
leader’s attention and he/she can
correct them.
D. It generates a type of team spirit
since everyone can share their
frustrations.
Q.25. What effect does griping have on a
team?
146
A.25. A. It has a positive effect on followers
because they are able to express
their feelings.
B. It weakens the leader’s authority and
the team’s ability to function well.
C. It brings the problems to the
leader’s attention and he/she can
correct them.
D. It generates a type of team spirit
since everyone can share their
frustrations.
Q.25. What effect does griping have on a
team?
147
A.26. A. proactive
B. inventive
C. versatile
D. enthusiastic
Q.26. When, instead of griping, a team
member takes the initiative and
assumes part of the
responsibility to make things
happen, he/she is being
_______.
148
A.26. A. proactive
B. inventive
C. versatile
D. enthusiastic
Q.26. When, instead of griping, a team
member takes the initiative and
assumes part of the
responsibility to make things
happen, he/she is being
_______.
149
A.27. A. making sound decisions
B. setting higher goals
C. analyzing progress
D. gathering support
Q.27. A team member must follow up
his/her proactive approach by
_______.
150
A.27. A. making sound decisions
B. setting higher goals
C. analyzing progress
D. gathering support
Q.27. A team member must follow up
his/her proactive approach by
_______.
151
A.28. A. initiative
B. enthusiasm
C. flexibility
D. integrity
Q.28. An effective follower shows
_______ by not getting
frustrated at the first roadblock,
but devising another way to
accomplish a task.
152
A.28. A. initiative
B. enthusiasm
C. flexibility
D. integrity
Q.28. An effective follower shows
_______ by not getting
frustrated at the first roadblock,
but devising another way to
accomplish a task.
153
A.29. A. courage
B. dependability
C. loyalty
D. honesty
Q.29. The quality most closely
associated with integrity is
_______.
154
A.29. A. courage
B. dependability
C. loyalty
D. honesty
Q.29. The quality most closely
associated with integrity is
_______.
155
A.30. A. Having a poor leader places an
enormous burden on the followers, but
complaining is never productive.
B. An example of a follower’s proactive
behavior is offering the leader
suggestions for improvement.
C. The important thing is the
accomplishing of a task, not the attitude
with which it is accomplished.
D. A team’s success depends as much on
the followers’ enthusiasm as on the
leader’s.
Q.30. Which of these statements about
followership is NOT true?
156
A.30. A. Having a poor leader places an
enormous burden on the followers, but
complaining is never productive.
B. An example of a follower’s proactive
behavior is offering the leader
suggestions for improvement.
C. The important thing is the
accomplishing of a task, not the attitude
with which it is accomplished.
D. A team’s success depends as much on
the followers’ enthusiasm as on the
leader’s.
Q.30. Which of these statements about
followership is NOT true?