Post on 02-Dec-2014
description
Not Your Father’s (Buick) WikiCruising with DocOps
Robert Kennedy
About Robert Kennedy
Author and content manager for over 25 years
Transformed content management, processes, and the role of content producers
STC and KM World presenter
Member of the CA Council for Technical Excellence
$4.5 billion in annual revenue
13,000 employees in 45 countries
260 employees in Information Services
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Today's Buick Campaign
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Welcome to the application economywhere there’s an app for everything
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Dev Ops
Build apps Deploy apps
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DevOps
Build and deploy apps
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Communication, collaboration, and integration between Dev and IT
Speeds development and deployment of reliable and secure apps
DevOps
Can your content delivery model keep pace with an agile business?
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TODAY’S BUICK ABS
Navigation
Bluetooth
Bose sound system
Power steering
5-star crash rating
DocOps PLATFORM Collaborative authoring and
review
Real-time publishing
Automated translation
Responsive mobile design
Real-time customer feedback
Dashboards to drive actions
DocOps is the kick-ass cousin of DevOps
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DocOps Content Supply Chain Speeds Content Delivery at CA Technologies
Collaborative Authoring
Automated Translation Communities
Support
Marketing
Videos
EducationMonitoring
Services, Support, Sales,
R&D, EdAnalyticsSecurity
Cloud
On Premise
Collaboration
Agility
Continuous
Search
Outputs
Automation
Analytics
Integration
Continuously improve DocOps with metrics
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Google Analytics
Bounce rate: Are customers sticking around?
Localization: Are we spending money in the right geos?
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NPS
Would customers recommend the content?
Is it trending up or down?
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Likes, Dislikes, Comments
What do customers think about the content?
Close the feedback loop
Improve self-service and prevent support calls
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Make Your Move to DocOpsIdentify and evaluate processes and collaborators Get executive-level supportResearch platformsDevelop prototypeGet UI and programming helpCreate sales kits and communications (over and over)Be transparent
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DocOps Under the Hood
THE FUNDAMENTALS FEEDBACK LOOP
Platform Atlassian Confluence VoC Dashboard:
Version Management Scroll Versions AppFusions Google Analytics
Delivery Scroll PDF, Scroll ePub Atlassian Confluence Likes
Quality of English Scroll Acrolinx Marketo
Graphics Gliffy LinkedIn
Security AppFusions SAML, CA SiteMinder Jive
Translation AppFusions /Lingotek
Ask anything
Yes, I have a question.
Director Information ServicesRobert.Kennedy@ca.com
Robert Kennedy
Director Information ServicesRobert.Kennedy@ca.com
Robert Kennedy
Business, rewritten by software™