8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

1/13

Key Performance Indicators for Intermodal Transportation

Martin Posset (1) , Hans Huslmayer (1) , Prof. Dr. Manfred Gronalt (2)

(1) h2 projekt.beratung KG, Obere Viaduktgasse 10/7, A-1030 Vienna, Austria.

(2) University of Natural Resources and Life Sciences, Feistmantelstrae 4, A-1080 Vienna,Austria.

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

2/13

consortium | WHO did it

content & aim | WHY did we do it

approach | HOW did we do it

result | WHAT did we do

contact|result|approach|content&

aim|

consortium

agenda

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

3/13

PARTNERS

University of natural resources and life sciences, Vienna h2 projekt.beratung KG (consulting company) vienna international airport (air) OEBB Austrian railway company (rail) Schachinger Logistik Holding GmbH (road)

Viadoanu sterreichische Wasserstraen-Gesellschaft mbH(inland waterways)

contact|result|approach|content&

aim|

consortium

consortium

COCKPIIT: Clear, Operable and Comparable Key

Performance Indicators forIntermodal Transportation

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

4/13

INTERMODAL TRANSPORT Multimodal Transport: Carriage of goods by two or more modes of transport. (UN/ECE 2001)

Intermodal Transport: The movement of goods in one and the same loading unit or roadvehicle, which uses successively two or more modes of transport without handling the goods

themselves in changing modes. (UN/ECE 2001)

Combined Transport: Intermodal transport where the major part of the European journey is byrail, inland waterways or sea and any initial and/or final legs carried out by road are as short aspossible. (UN/ECE 2001)

INLAND TERMINALS Inland container terminals ensure efficient turnover (exchange between transport modes: rail |

road and inland navigation) of loading units (containers, swap bodies and semi trailers) inintermodal logistic networks.

PERFORMANCE INDICATORS quantifiable metrics that provide a method for measuring the quality of operation

facilitate the understanding of strengths and support continuous improvement

help in monitoring progress and assist active counteraction against undesirable developments

method for working out the causes and effects that directly and indirectly influence the

achievement of goals and corresponding results.

contact|result|approach|content&

aim|

consortium

content&

aim

DOMAIN1

2

A

B

Begleiteter KombinierterVerkehr

1

2

A

B

Unbegleiteter KombinierterVerkehrunaccompanied

accompanied

Things you cannot measure, you cannot control.Tom DeMarco

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

5/13

INTERMODAL TRANSPORT increasing overload of capacity at intermodal transhipment nodes and the concentration of

freight transport on fewer main hubs show the need to understand the cooperation requirementsbetween all transportation modes

intermodal services and the quality of existing intermodal transhipment nodes will not keep upwith capacity needs

integration of more environmental friendly t ransport modes and the efficient combination oftransport modes

the number of involved actors, the existing diversity and thus resulting complexity.

INLAND TERMINALS terminals have to be evaluated as part of the whole transport system because the effectiveness

and efficiency of these intermodal hubs contributes to the overall competitiveness and

attractiveness of intermodal transports

PERFORMANCE INDICATORS performance indicators of hinterland | inland terminals are often defined on company or group level

which leads to different taxonomies and poor comparability between different locations andcompanies

until today, no inter-sectorally (between rail, road, inland waterway and air transport) acceptedconcept for measuring and evaluating the performance of the different transport modes is available

contact|result|approach|content&

aim|

consortium

content&

aim

PROBLEM DESCRIPTION

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

6/13

PERFORMANCE INDICATORS FOR INTERMODAL TRANSPORTATION

outline the main components of the intermodal freight system

highlight the factors that determine intermodal transport as a complex system

provide a guideline for the definition of comparable performance indicators for

intermodal transport

allow decision makers and interested parties in intermodal transport to analyzeand evaluate (understand) the strengths and weaknesses of the different modesof transport

make the specific strengths and weaknesses of dif ferent transport modescomparable by providing a standardized and comprehensive integrated concept

contac

t|result|approach|content&

aim|

consortium

content&

aim

AIM

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

7/13

STANDARD PROCESSES of the intermodal transport chain and itsactors

INDICATOR FRAMEWORK which enables us to apply this set to

any of the selected sectors of the particular intermodal chain andfinally aggregate them for the whole chain

PERFORMANCE TABLES are structured in such a way that a usermay easily extend it and can further refine the intended indicator set

contac

t|result|approach|content&

aim|

consortium

approach

cockpiit approach

(A)systemd

imension

road

rail

inland

navigation

(C)transportmodeview

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

8/13

containeryard/carrier

placing the load unit

consignor

terminal

consigne

vessel/open sea

stripping

M2

truck / road

train / rail

light grey objects are not considered in detail

truck/roadtrain/rail

inland ship/inland waterway

aircraft/air network

M3

M4

P1

P2

1

E1

E2

P1P2

E1E2M2

M3

M4

prehaulage truck/road endhaulage truck/roa

prehaulage train/rail mainhaulage train/rail endhaulage train/railmainhaulage inland ship/inland waterway

mainhaulage inland aircraft/air network

port,airport

vessel/open sea

23

4

aircraft/airway

P3

shunting

terminal

shunting

Stuffing P: prehaulage M: mainhaulage E: endhaulageT: transhipment T: transhipment

M1 mainhaulage rolling road

shunting shunting

M1

M3 mainhaulage floating road

M3

TN TN

loading unit

contac

t|result|approach|content&

aim|

consortium

approach

standard process

stages

flows DOOR TO DOOR TRANSPORT

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

9/13

contac

t|result|approac

h|content&

aim|

consortium

approach

framework

loadingunit

documentsinformation

transhipment mainhaulageend

haulage

pre

haulage

labourinfrastructure equipment

(1)chain

(3)

process

(4)resource

(2)entity

financialperformance

service qualityperformance

operationalperformance

environmentalperformance

order

door-to-door

(B) performance dimension

PERFORMANCE FRAMEWORK

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

10/13

contac

t|result|approac

h|content&

aim|

consortium

approac

h

performance tables

Focus: the specific element the performance indicator focuses onsystem dimension performance dimension

ID

Indicator name

CATEGORY:

measurement unithourskilogramsliftings...

PARAMETER FOR CALCULATION

detailed specification of parameters

ADDITIONAL INFORMATION |

FURTHER CALCULATIONS

ADVICE | REFERENCE | SEE ALSO

operatorPARAMETER FOR CALCULATION

detailed specification of parameter

Description

Indicator category: The name of the performance indicator / indicator group

Influencing PI Influenced PIIN: Other performance indicators which influence thisperformance indicator

Specification Calculation

COCKPIIT Dimension

Recording

the collection regularity of the performance indicator

OUT: Performance indicators which are influenced by thisperformance indicator

entitiyprocessresource

chain operational performanceservice quality performance

financial performanceenvironmental performance

the detailed description of the performance indicator

121110987654321

1 2 3 41 2

1

1 -52

1 - 365

monthly

quarterlysix-monthly

yearly

weekly

daily

infrastructure equipment labour prehaulage transhipment mainhaulage endhaulage

information loading untis documents

orderdoor-to-door

/

+

-

:

*

divide

add

minus

compare

multiply

1

2

3

TIME

QUANTITY

MONEY

PI

INDICATOR TABLES

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

11/13

contac

t|result|approac

h|content&

aim|

consortium

approach

performance tables

example: chain system dimension

Total order lead time | cycle time

On-time service

Order completeness

Transport lead time

Overall damages | losses | thefts

Delays (arrvials | departures)

Noise

Total transport greenhouse gas emissions (CO2)

Transport and economic development

Total transport cost

1.1.1

1.1.2

1.1.3

1.2.1

1.2.2

1.2.3

1.2.4

1.2.5

1.2.6

1.2.7

- Average order to invoice time- Order to invoice time development

- Percentage of transports on-time

- Percentage of consignments received as contracted- Percentage of loading units received as contracted- Physical accounting correspondence

- Percentage of delays- Percentage of critical delays

- Total origin-destination lead time

- Average origin-destination lead time- Percentage of transports with damages | losses | thef- Percentage of damaged loading units- Damages | losses | thefts per ton-kilometer- Development of damages | losses | thefts | over time

- Percentage of people exposed to noise class 1

- Status | expansion of noise barriers- Percentage of vehicles equipped with noise reduction

- Average diesel consumption- Diesel Co2 per transport- Equipment electricity Co2 per transport- Infrastructure electricity Co2 per transport

- Ton-kilometers GDP ratio

- Total origin-destination transport cost | price | procee- Development of transport cost | price | proceeds over

Performance Indicator

operational

service quality

financial

environmental

(B) performancedimension

financial

environmental

service quality

service quality

service quality

operational

loadingunit

documentsinformation

transhipment mainhaulageendhaulage

prehaulage

labourinfrastructure equipment

(1)chain

(3)process

(4)resource

(2)entity

financialperformance

service qualityperformance

operationalperformance

environmentalperformance

orderdoor-to-door

(B) performance dimension

PERFORMANCE INDICATORS

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

12/13

3 standard processes and 1 framework covering :

3 transport modes:

rail | road | inland waterways + rolling and floating/swimming road

4 system dimensions: chain | entity | process | resource

4 performance dimensions:

operational | service quality | environmental | financal

36 Performance Tables including

96 Performance Indicators 24 chain PIs 13 entiy PIs

14 process PIs 45 resource PIs

contac

t|result|approac

h|content&

aim|

consortium

result

cockpiit concept

consignor

terminal

consignee

vessel/open sea

stripping

M2

e not considered in detail

M3

M4

P1

P2

E1

E2

port,airport aircraft/airway

P3

shunting

terminal

shunting

Stuffing P: prehaulage M: mainhaulage E: endhaulageT: transhipment T: transhipment

shunting shunting

M1

M3

TN TN

loading unit

(4.1)infrastructure

(4.2)equipment

(4.3)labour

(4)resource

(A)syste

m

dimensio

n

focus

INDICATOR TABLES

DOOR TO DOOR TRANSPORTPERFORMANCE FRAMEWORK

PERFORMANCE INDICATORS

8/13/2019 NfM2012 Posset Key Performance Indicators for Intermodal Transportation

13/13

University of Natural Resources and Life Sciences, ViennaDepartment of Economics and Social SciencesInstitute of Production and LogisticsFeistmantelstrae 4, 1180 Vienna

http://www.wiso.boku.ac.at/pwl.html

Univ. Prof. Manfred Gronalt | manfred.gronalt@boku.ac.at

h2 projekt.beratung KG

Obere Viaduktgasse 10/7, 1030 Vienna

http://www.h2pro.at

Martin Posset | mcp@h2pro.at

Hans Huslmayer | hh@h2pro.at

contac

t|result|resulta

pproach|content

&

aim

|consortium

contact