Post on 30-Jan-2018
Next Generation Solutions for Indian Railways
Sundar Ram
VP, Technology Sales Consulting
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decision. The
development, release, and timing of any features
or functionality described for Oracle’s products
remains at the sole discretion of Oracle.
Safe Harbor Statement
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
• IT Challenges
• Innovation in Industry Solutions
• Results Achieved by Various Customers
Agenda
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
The Challenges We’re Hearing
Increase Profitable Business and Loyalty:How can I identify, retain and develop my high-yielding customers and
win business from other modes of transport?
“The continued growth in demand for freight services due to the increased amount of manufacturing in
developing regions will be a key growth driver for the industry moving forward.” – Datamonitor
!
Increase Operational Efficiency:How do I increase my operational efficiency and modernize my infrastructure without adversely affecting my business?
Business experience shows that sub-optimal use of maximum train capacity can be due to technical
parameters but also to poor operational capacity management.”
– UIC
!
Ensure Regulatory Compliance and Security:How can I ensure that all my staff are qualified and my assets are
managed in line with regulatory requirements?
•“We are unable to manage our users across all of our applications, databases, and systems and our
auditors require that we have comprehensive tracking of our user lifecycle. We have many databases
and DBAs. It is impossible to manage their accounts effectively across our enterprise.”
!
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Railways - IT Challenges
DEPENDANCE ON LEGACY
SYSTEMS … Critical business processes
(reservations, operations, cargo
operations) depend on legacy
systems that are hard to modify,
costly to maintain, and run on aging
expensive hardware
COMPLEX APPLICATIONS
ENVIRONMENTS…Years of custom development
and decentralized solutions have
led to complex application
environments with multiple data
sources, complex integrations,
and several point solutions with
poor documentation and support
AGING FRAGILE
INFRASTRUCTURE…Strong focus on costs and low
investments have left railways with
aging server, PC, and network
infrastructure making it difficult to
support 24*7 operations across
multiple continents
SHRINKING IT BUDGETS…Shrinking IT budgets leave little
room for new investments in
platforms although need to replace
and improve their aging
applications and IT infrastructure
IT has a critical role to play as Indian Railways find ways to lower costs, grow
revenues, and enhance customer experience
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
• IT Challenges
• Innovation in Industry Solutions
• Results Achieved by Various Customers
Agenda
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Next Generation Rail SolutionsDeliver Profitable Growth in an Increasingly Competitive Market
Reduce Costs by Increasing Operational
Efficiency
Increase Profitability by Identifying and Retaining High-Value Customers
Ensure Regulatory Compliance, Certification,
and Security
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Reduce Costs by Increasing Operational Efficiency
Requirement Capability Solution
Comprehensive suite for
business process integrations
across technologies
Manage, build, modernize
& maintain infrastructure,
and optimize train
operations
Seamless process-
centric Integration of
various existing
systems
���� ����
Reduce duplication of effort
and improve controls and
processes
Best-in-class toolset to
integrate best of breed,
legacy applications and
new solutions and
technology
Workflow, Event Management,
BPEL,
Integration to Automate
Processes
���� ����
Spatial enabled logistics
solutions
GIS capability can be
used to enable Logistics
applications
Open standards based spatial
solution can be easily
integrated with various ERP
system
���� ����
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
End-to-end Business Process
Enterprise Infrastructure
Customer
Relationship
Management Sales Marketing
Customer
Service
Inventory &
Logistics Finance & HR
SFA Prodict LMS
Inv
MGMT
B2Bproduct
ERP.
SCMproduct
info.
MSO
DB ERPCRM
BPM models, simulates, executes, manages,
monitors, & optimizes those Business Processes.
Process Disconnects Across Silos
Business Processes – Apps, Functions and People
Customer
Relationship
Management
Sales Marketing Customer
Service
Inventory &
Logistics
Finance & HR
SFA Product LMS
Inv
MGMT
B2B
Enterprise Infrastructure
product
ERP
SCM product
MSO
DB ERPCRM
Real-World Business Processes span
organizations, systems, and applications.
Product ConfigurationProduct Configuration
Customer Support Help DeskCustomer Support Help Desk
Customer Loyalty ManagementCustomer Loyalty Management
MissedExceptions
EscalatingCosts
ProcessDisconnects
MissedExceptions
EscalatingCosts
ProcessDisconnects
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Process developmentand systems integration
Process
Developer
Business dashboards and historical & trend analysis tools
Business
Owner
Process execution and management
Process modeling, simulation and documentation
Business
Analyst
Enterprise applications and databases
Business User Interaction
Process
Participants
BPM : Framework for Business Optimization
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
BPM and SOA…Better Together
• Optimizes business processes
• Provides business insight
• Driven directly by business goals
• Simplifies IT infrastructure
• Supports service reuse
• Driven indirectly by business
goals, translated to a need for
flexibility and IT agility
BPM SOA
SOA greatly simplifies BPM implementations
Provides a layer of responsiveness, control &
governance for IT underneath BPM
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
BPM Value Proposition
•• Imagine that a business user could
� build a business process model and do process
simulations to come up with the best way to
optimize the process (Business Process Analysis)
•…then IT can rapidly deploy the process by
� simply importing the model into a development
environment to build the web services and then
install into the runtime
•…and once in production, both Business User and IT
� have a single console to monitor all activity related
to that process to make real-time decisions while
collecting, analyzing and comparing operational
performance against the simulation model (Business
Activity Monitoring)
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Next Generation Rail SolutionsDeliver Profitable Growth in an Increasingly Competitive Market
Reduce Costs by Increasing Operational
Efficiency
Increase Profitability by Identifying and Retaining High-Value Customers
Ensure Regulatory Compliance and Security
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Increase Profitability by Identifying and Retaining
High-Value Customers
Requirement Capability Solution
Business Intelligence
solutions analyze Customer,
Operational, and Financial
Data
Increase revenue by
identifying, retaining and
developing high yield
passenger / freight customers
Industry-tailored
business intelligence to
sell and market to both
passenger and freight
rail customers
� �
Manage and reward regular,
high value customers
Integrated Loyalty, Call
Center, Marketing, and
Analytics
Single solution from loyalty
program management to
data mining and call centers� �
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Intelligent Analysis
SOA & BPM Infrastructure
Enterprise Technology
External Partners
Business Processes
Dashboards
Email Apps DB LegacyWeb Services
RosettaNetebXML
EDI
B2B
Finance ComplianceHR Passenger AppsOperations
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Business
Intelligence
ServerMultidimensional Calculation and Integration Engine
Intelligent Caching Services
Simplified Business Model and Abstraction Layer
Intelligent Request Generation and Optimized Data Access Services
OLTP & ODSSystems
Data WarehouseData Mart
OraclePeopleSoft, Siebel,Custom Apps
FilesExcelXML
BusinessProcess
Ad-hoc Analysis
ProactiveDetectionand Alerts
MS OfficePlug-in
Reporting & Publishing
Interactive Dashboards
DisconnectedAnalytics
WebServices
Business Intelligence & Decision Support
The Leading BI Technology Platform
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Dashboards (in Real-time)
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Multi-Dimensional Analytics DashboardProvide Multi-Dimensional View of All Customer Transactional Information
• 360 degree customer view
• Customer data available at all touch points
• More focused customer service
Electronically capture allcustomer interactions
Universal customer master and integration services provide a platform through which railroad customer data and interactions can be captured, viewed and distributed to all major touch-points
Proactive marketing campaigns for new or expanded svcs / pricing
11
22
Contract Commitments
PassengerWeb
Booking
Call Center
Marketing/SalesCampaigns
Web
Services
Web
Services
Data Quality
Services
Data Quality
Services
Inbound call
UCMUCMComplaintManagement
Service Level Commitments
Revenue / Profitability Mgmt
Use data in operationalenvironment to delivervalue-added service
33
View of Customer or Program based on role
44
Integration ServicesIntegration Services
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
HP Oracle Database MachineConfigured for High Performance Data Warehousing
• 8 Oracle Database servers
– 64 Intel processor cores
– Oracle Enterprise Linux
• 14 Exadata Storage Servers
– Up to 168 TB raw storage
• InfiniBand switches
• Optimized, Certified, and
Supported by Oracle
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Next Generation Rail SolutionsDeliver Profitable Growth in an Increasingly Competitive Market
Reduce Costs by Increasing Operational
Efficiency
Increase Profitability by Identifying and Retaining High-Value Customers
Ensure Regulatory Compliance and Security
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Ensure Regulatory Compliance and Security
Requirement Capability Solution
Manage and control
customer and regulatory
documents in a secure
environment
Manage / Control Access
to Structured and
Unstructured Data through
Content and Identity Mgmt
Collaboration and content
management solution with
Identity Management
Solution to facilitate full
lifecycle compliance
� �
Encrypting and securing
the data when at rest
and in motion and
preventing un-
authorized data access
Encrypt Data and prevent
access at database layer
and Auditing the data for
access
Leading security
enhancements in Database
layer for secure audit and
segregation of duties
� �
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Database Security Framework Security and Compliance
Segregation
of duties
Label the
data for
High
Security
Access Control
Configuration
Management
Secured
AuditingDB Roll
back/Undo
Monitoring
Masking
data from
developers
DB Encryption
and secure
data exchange
Secured
Backup
Encryption and Masking
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Advanced DB Security Protect data on Network, Disk, and Tape
• Transparent Data Encryption (TDE)
– No application changes
– Tablespace and column encryption
– Encrypted backups (RMAN) and Data Pump Exports
– Encrypt Oracle Securefiles (LOBS)
• Built-In Key Management
– Transparent, automated
– Hardware Security Module (HSM)
• Network Encryption
– SSL/TLS
– Native - no certificates required
• Strong Authentication
– Kerberos, PKI
^#^*>*75000
Encrypted Disks, Backups,
Exports
Network
Encryption
)(
Strong
Authentication
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Firewall for Database – Internal ThreatsEnforce Compliance and Mitigate Internal Threat
• Restrict DBA access to
application data
• Compliance
– Controls on privileged users
– Separation of Duty
• Enforce data access security
policies
– Control who, when, where and
how is data accessed
– Policy can be based on IP
address, time, auth…
• SQL Command Rules
Reports
Realms
Multi-Factor
Authorization
Separation
of Duty
Command
Rules
Audit
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Consolidate and Secure Audit Data
Simplify Compliance Reporting
Alert on Security Threats
Lower IT Costs With Audit Policies
Monitor Policies
Reports Security
Efficient & Secured AuditingCompliance and alert on Threats
Oracle Databases
DB2, Sybase (beta)
Microsoft SQL Server
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Security ArchitectureMaximum Data Security Architecture
Identity Management
Secured AuditEncrypted Backups
Dev & Test
Network encryption
Enterprise User Management
Audit Data
E-Business Suite
PeopleSoft
Siebel
SAP - others
Configuration
Management Pack
Data Masking Pack
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
CHALLENGES / OPPORTUNITIES
• Integrate disparate systems to improve business processes and operational efficiency
• Improve productivity with enterprise-wide content management system
• Minimize technology maintenance costs
CUSTOMER PERSPECTIVE
“With Oracle Content DB, we were able to extend the value of our Oracle Database to cost effectively manage both our unstructured and structured content on the same platform. We were also able to improve our processes by integrating them with Oracle Content DB to provide secure, efficient content management within the context of how our people work.”
Sergio Augusto Peralta, IT Manager
RESULTS
• Gained the ability to securely manage regulatory documents for import and export processes
• Increased operational efficiency and employee productivity
• Simplified IT administration and reduced the cost of storing unstructured and structured content
COMPANY OVERVIEW
• Fiorde International Logistics is a full service transportation logistics and cargo custom-clearance service organization. It offers cargo consolidation services to its clients – anywhere on the planet. By means of its international partnerships, it has access to warehouses and fleets on five continents, offering its clients the widest and most complete logistics operations in the world.
SOLUTIONS
• Implemented Oracle Content Database to create a cost effective, scalable, and secure enterprise wide content management solution for 500 users
• Use Oracle Content DB Web Services to integrate legacy applications and business processes
Fiorde Securely Manages
Regulatory Documents
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
• IT Challenges
• Innovation in Industry Solutions
• Results Achieved by Various Customers
Agenda
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Oracle in RailDid You Know?
No. 1 rail infrastructure company in the
world runs Oracle solutions
More than 30 of the world’s leading railways run
Oracle Solutions
2 of the top 5 largest railroads globally run
Oracle Loyalty solutions
26 of the top 40 US Transit organizations run
Oracle Solutions
4 of the top 5 freight railroads globally run Oracle
Solutions
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Rail Customer Results
“Our job at DB Systems is to help Deutsche Bahn leverage the power of technology to compete more effectively. PeopleSoft Enterprise Service Automation will support that mandate by helping us to reduce costs and increase our productivity. We expect a very fast return on our investment using PeopleSoft Enterprise Service Automation.”
“We selected the Siebel proposal because it was innovative, flexible, and simple, with a single solution for the entire domain, from loyalty program management to data mining and call centers.”
“Our corporate dashboard takes 43 of our key operational measuresand displays them in a format that makes it easy to identify change.It enables us to drill down in any of these critical areas. By building a corporate dashboard with Hyperion Essbase, we’ve made business performance much easier to understand and act upon.”
“Undertaking a major upgrade to the HR system is a non-trivial exercise but we are very pleased with the results, thanks in no small part to the expertise of Oracle Consulting and the strong commitment from Oracle management. The new system enabled us to reduce operating costswhile providing better management support and services to our staff.”
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
People: Oracle’s Ecosystem Creates Advantage
950 customers
participating in
Customer Advisory
Boards
500 Industry & Product
strategy council members
35 Fusion strategy
council members
1,300 participants
in early customer
adoption programs
425 user groups
30,000 applications
customers
220,000 database
customers
5,000 middleware ISVs
1,700 application ISVs
9,000 database ISVs
30,000 middleware
customers
29,000 developers,
support engineers
and consultants275,000 275,000
Customers Customers
Benefiting Benefiting
from Shared from Shared
InnovationInnovation
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
� Offers an industry-leading suite of middleware solutions to rationalize and modernize your legacy systems so you can lower costs, shorten time-to-market, and increase security, performance, and scalability
� Provides a rail-proven financial suite that has been demonstrated to reduce operator costs and increase back-office efficiency
� Delivers a complete solution to plan, manage, deploy and maintain rail assets (fixed, moving and linear) and spares
� Provides a transportation management platform to optimize the movement of intermodal containers and to proactively manage their flow over your intermodal network
Only Oracle…
The Oracle Difference