New trends in corporate information centres

[a case study]Tom EdmondsOpenAthens Product Manager

About Eduserv

• NfP organisation, registered charity• Charitable aims are to promote the effective and efficient

use of information technology for the benefit of the education and public sectors.

Eduserv operations

Licence negotiation (CHEST)

Managed hosting

Research

Identity and access management (OpenAthens)

Web development

Identity & Access Management - markets

Academic Healthcare PublishingPublicSector Commercial

www.eduserv.org.uk

Major customers

• 55% UK FE and HE sector• NHS England: 700 organizations

• Saudi Arabia Ministry of Education: 18 Universities

• Iran Ministry of Health: 40 Medical Universities

• US Department of Veterans Affairs: 240 hospitals

• Philips Research: 7 corporate information centres

www.eduserv.org.uk

Library developments

PrintPrint and onlineOnline

100%

2007

2009

1999

Source: Ebsco

www.eduserv.org.uk

Where does your library budget go?

39%25%

13% 23%

Resources

Personnel

Buildings

Other

www.eduserv.org.uk

Where does your resources budget go?

68%

15%10%

3%

2%2%

e-Journals

Online databases

Print

Magazines & newspapers

Books

e-Books

www.eduserv.org.uk

Where does your e-resources budget go?

www.eduserv.org.uk

The challenge of delivering e-resources

• IP address management• Authentication steps for both the library and publisher• User ID setups• A to Z list management• OpenURL management• Licence compliance policy management• Support: troubleshooting, downtime, usage monitoring,

training etc.

www.eduserv.org.uk

The problem with e-resources

• IP address management• Authentication steps for both the library and publisher• User ID setups• Support: troubleshooting, downtime, usage monitoring,

training etc.• A to Z list management• OpenURL management• Licence compliance policy management

www.eduserv.org.uk

Typical organisations today...

• Each password system is probably managed by a different group

• Each probably contains a different set of individuals/users.

Local web resources

External web resources

VLE

Intranet/portal

Other

Databases& journals

Proxy

Own password system

Own passwordsystem

Own passwordsystem

Password for each vendor

Password system for proxy

www.eduserv.org.uk

Typical organisations today... organizational SSO

Local authenticationSystem

Username & Password

User attributes & permissionsNames, emails, roles...

Local web resources

External web resources

VLE

Portal

OPAC

Databases& journals

Journals

SAML (Security Assertion Markup Language) protocol

OpenAthens

www.eduserv.org.uk

Case StudyOne of the world’s major private research organizationsPhilips Research

www.eduserv.org.uk

Commercial research organization: background

• Fluid environment• Changing need for information

• Web• Publications• Business information, marketing.

www.eduserv.org.uk

Commercial research organization: library services

• Library – books & study areas

• e-Library – electronic library services

• Publishing support - reports & articles

• Mediated services – information specialist help.

www.eduserv.org.uk

Commercial research organization: e-library

• Different users

• Personalized home pages for users

• Customized database links.

www.eduserv.org.uk

User behaviour:

Copied in the libraryBorrowedDownloaded

www.eduserv.org.uk

What are the consequences?

2007 2008 2009 -

10,000

20,000

30,000

40,000

50,000

60,000

2007 2008 2009 -

1,000

2,000

3,000

4,000

5,000

6,000

Subscription cost Number of downloads

www.eduserv.org.uk

What are the consequences?

2007 2008 20090.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00

16.00

18.00

20.00

Cost per download

www.eduserv.org.uk

Three steps to improve ROI

• Re-negotiated subscriptions

• Implemented a local identity and access management solution (OpenAthens)

• Implemented OpenURL and A to Z list management using TDNet.

www.eduserv.org.uk

Re-negotiated subscriptions

Publisher 1• No movement on price or licencing terms• No alternative arrangements available

• From 2010, the complete collection was replaced by a collection of the most used titles.

www.eduserv.org.uk

2007 2008 2009 2010 -

1,000

2,000

3,000

4,000

5,000

6,000

2007 2008 2009 2010 -

10,000

20,000

30,000

40,000

50,000

60,000

What were the consequences?

Subscription cost Number of downloads

www.eduserv.org.uk

2007 2008 2009 20100.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00

16.00

18.00

20.00

What were the consequences?Cost per download

www.eduserv.org.uk

The impact: publisher 1

• End users have less access

• Library service is curtailed

• Publisher loses income.

www.eduserv.org.uk

Re-negotiated subscriptions

Publisher 2:• 2007 ~35 journals, not much used• 2008 cancelled most of them• 2010 new arrangement with publisher

o download everything at a fixed priceo subscriptions commence when it is profitable.

www.eduserv.org.uk

What were the consequences?

Cost of subscriptions Number of downloads

2007 2008 2009 2010 -

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

2007 2008 2009 2010 -

1,000

2,000

3,000

4,000

5,000

6,000

www.eduserv.org.uk

What were the consequences?Cost per download

2007 2008 2009 20100.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

www.eduserv.org.uk

The impact: publisher 2

• End users have more access than they did 3 years ago

• The library service improves

• Publisher regains income.

www.eduserv.org.uk

New search capability

• Implemented OpenURL and A to Z list management using TDNet.

www.eduserv.org.uk

31

www.eduserv.org.uk

To go full text, … you click the ‘Philips link’ to …

www.eduserv.org.uk

… link through to the options:

www.eduserv.org.uk

www.eduserv.org.uk

What’s next for the corporate library?

e-library:• A one-stop-shop giving access to everything• Serve external customers• Transparent and reasonable pricingFurther support:• Searching, alerting, getting information• Business intelligence and technology, visualizations

www.eduserv.org.uk

Further roll-out of OpenAthens

www.eduserv.org.uk

OpenAthens OpenAthens Integrated Proxy

Site feed

Protected resources[SAML/Oauth]

Protected resources[OpenAthens]

IP restricted/local user

CorporateInformation Centre

www.eduserv.org.uk

Business intelligence across ALL e-resources

www.eduserv.org.uk

Thank you for listening

Twitter: @edm0ndsSkype:tomedmonds.eduservEmail: tom.edmonds@eduserv.org.ukStand: 564 for more information