Difficult or Different?

PEOPLE

Think of a person that is difficult or

challenging for you to work with…

Observable Behavior

Choice

ICEBERG

Total Personality

BEHAVIOR VS. PERSONALITY

PERSONALITY is who you are.

BEHAVIOR is what you do.

PERSONALITY cannot be situationally,

intentionally and temporarily modified by choice.

BEHAVIOR can be situationally, intentionally and

temporarily modified by choice.

Observable Behavior

Choice

Personality

Environment Situation

Patterns of Behavior

Decisions

Fast, Gut

Decisions

Process

Decisions

Process Fast, Gut

Decisions: Low Trust/Respect

Bossy

Pushy

Rude

Slow

Clinical

Indecisive

Process Fast, Gut

Decisions: High Trust/Respect

Decisive

Courageous

Fearless

Thoughtful

Comprehensive

Thorough

Process Fast, Gut

Decisions

Process Fast, Gut

Decisions

Environment

Stable

Environment

Dynamic

Environment

Dynamic Stable

Environment: Low Trust/Respect

Timid

Uncreative

Boring

Impulsive

Unfocused

Random

Dynamic Stable

Environment: High Trust/Respect

Dependable

Consistent

Solid

Creative

Flexible

Energetic

Dynamic Stable

Environment

Dynamic Stable

Environment

Accuracy

Right Way

Accuracy

Get it Done

Accuracy

Right Way Get it Done

Accuracy: Low Trust/Respect

Rigid

Uptight

Obsessive

Careless

Sloppy

Reckless

Right Way Get it Done

Accuracy: High Trust/Respect

Precise

Defined

Truthful

Big Picture

Shrewd

Adroit

Right Way Get it Done

Accuracy

Right Way Get it Done

Accuracy

People

Socially Assertive

People

Socially Cautious

People

Socially Cautious

Socially Assertive

People: Low Trust/Respect

Dramatic

Shallow

Egotistical

Insecure

Fearful

Stuck-up

Socially Cautious

Socially Assertive

People: High Trust/Respect

Confident

Self-assured

Outgoing

Restrained

Humble

Reserved

Socially Cautious

Socially Assertive

People

Socially Cautious

Socially Assertive

People

Sliding on a line…

TRUST & RESPECT

Accuracy

Decisions

Environment

People

Pattern 1 Pattern 2

Accuracy

Decisions

Environment

People

Pattern 3

Decisions

Environment

People

Accuracy

Pattern 4 - Learned Balance

Accuracy

Decisions

Environment

Pattern 5 - Situationally Appropriate

People

Accuracy

Decisions

Environment

People

Team Discussion

People Skills

Questions?

George Myers

Senior Partner/Consultant george@effectivenessinstitute.com

www.effectivenessinstitute.com

George Myers

Senior Partner/Consultant info@effectivenessinstitute.com

www.effectivenessinstitute.com

Thank you!