New Charter Homes

Tenant Management TeamCo-regulatory Champions

The Tenant Management Team

• Belinda Jeffery

• Vera Anderton

• Sue Cox

Objectives for the session

• History of introducing TMT

• The process of setting up the team

• A typical scrutiny project

• Relationships within the Company

• The future

• Lessons learnt & our top tips

A History

• Introducing the Resident Scrutiny panel

• The steering group

• Aims, objectives and standard documents

• Resources for supporting the panel

Getting started

• Sharing the principle with staff, Board & GMT at NCH

• Recruiting to the Scrutiny panel

• The next step

Grounds maintenance

• Planning

• Desktop review

• Example estates

• Reality checking

• Report writing

Outcomes

• Scrutiny outcomes

• Monitoring recommendations

• Environmental working group & Local Offers

Relationships

• Group Management Team

• The Board

• Staff

• Structure

The Future

• Peer review

• Co-regulatory Champion work

• Positive scrutiny areas

• Accredited programme for members

LESSONS LEARNT FROM THE TENANT MANAGEMENT TEAM AT NEW CHARTER HOUSING TRUST

• Don’t duplicate your work, too many volunteers doing the same thing can get confusing

• Spilt people according to skills, have people doing what they are good at and what they enjoy

• Try not to leave anyone out, encourage the quieter people

• Thank and inform everyone, including residents you have commissioned to do work for you

• Can’t prepare for the weather but give consideration to the time of year

• Don’t let it go to your head!

TOP TEN SCRUTINY TIPS FROM THE TENANT MANAGEMENT TEAM AT NEW CHARTER HOUSING TRUST

1. Start with a steering group

2. Write your documents prior to starting any Scrutiny – including your Terms of Reference, Role Profile & Code of Conduct

1. Employ an independent Mentor

2. Work by time line graphs so you know where you are up to

3. Ensure your Scrutineers have skills & training required.

6. Don’t do all the work as Scrutineers – use your resources, i.e. Resident Inspectors, mystery shoppers

6. Ensure you have organisational buy-in

7. Know your resources

8. Ensure all Scrutiny is evidence based & that tenants have

chosen it, you aren’t there to do what the Company

wants you to do

10.Celebrate

Thank you for listening & participating

www.tenantmanagementteam.org.uk