NATCA Grievance NATCA Grievance Automated Tracking Automated Tracking

SystemSystemG.A.T.S.G.A.T.S.TrainingTraining

August 2008

Slides by Bill Holtzman

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Outline 1

• General background– History and status– Agency integration

• Getting started– New accounts– Preferences– Facility– Start screen

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Outline 2

• Grievances– Creating– Listing display– Listing options– Edit– Copy– Print– Deadline dates

– Attachments – Notes– Censoring– Elevations– De-elevate– Templates– Groups

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Outline 3

• Other features– Reduction of service (ROS) tracking– Article 7 tracking– ULP tracking– Library– Document tab– Search– Support

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History and statusHistory and status

• Created, developed, and coded by Bill Holtzman since 2004.• Supported by the NATCA Communications Committee• Oracle Application Express platform - commercial grade

scalability, security, reliability and integrity.• Continuing development by Sumner Technologies, Ashburn,

VA. Upcoming deployments:– Rollout to all members– Auto-generated PDFs (grievances, letters, etc.)– Information requests– Expedited arbitrations

GATS

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Agency integrationAgency integration

• There is absolutely no integration between GATS and the Agency’s systems.

• All grievances, letters, and other documents generated by GATS must be delivered to the Agency in paper form.

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GATS FAA GETS

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LoginLogin

http://grievance.natca.net

RVP office manages all user accounts, including lost passwords, FacRep changes, etc.

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New account emailNew account email

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Start screenStart screen

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PreferencesPreferences

Preferences include password, email, notification settings, management addresses, other options

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Preferences pagePreferences page

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Preferences > Address Preferences > Address ListList

Select those managers you will file against by clicking . They will move to Your List. Remove from your list with .

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Address List > Add NewAddress List > Add New

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Facility settingsFacility settings

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Creating a grievanceCreating a grievance

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Grievance form (upper)Grievance form (upper)

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Grievance form (lower)Grievance form (lower)

Note: fields are shrunk for display

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Grievance enteredGrievance entered

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Grievance optionsGrievance options

Buttons and light brown text items are links to additional features

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Union/EmployeeUnion/Employee

• U – grievance was originally filed as a Union grievance (U1)

• E - grievance was originally filed as an Employee grievance (E1)

• In some cases, user can click on E or U to “de-elevate” in the case of error

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EditEdit

• Change grievance text

• Update dates– Date submitted– Agency reply– Due dates

• Add censor words

• Etc.

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Partial edit screenPartial edit screen

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NATCA #NATCA #

• NATCA # format:– Last two digits of year– Facility ID– Sequence number by

facility

• Click on the NATCA # to start a new grievance copied from this one

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Grievance regardingGrievance regarding

• BU shown in brackets

• Group ID also shown if grievance is part of group

• Click to view printable grievance

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Printable grievance Printable grievance (upper)(upper)

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Printable grievance Printable grievance (lower)(lower)

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Date subm’d or days left

• Shows date grievance was submitted at this level

• If not submitted, shows how many days before it must be submitted (or elevated) and color urgency indicator

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Rep

• Click to track any resolutions associated with this grievance

• Number of resolutions will show in parentheses if there are any

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Resolutions

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FAA Reply By

• Shows FAA deadline to respond• Color indicator shows urgency of

deadline• PAST indicator shows deadline

passed• Dash indicates no deadline (not

yet submitted)• Click to “Push” grievance to next

level without Agency response

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Attachments

• Number indicates how many files have been uploaded to this grievance

• Click to access attachments page

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Attachments - upload

Browse to find your file, select a category, enter a description and click “Upload” to attach a new file to this grievance.

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Attachments - associate

Enter part of the file name to find a file that has already been uploaded, then click “Go” next to the file name to associate the file with this grievance.

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Notes

• Number indicates how many notes have been entered for this grievance.

• Click to access notes page.

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Notes page

To add a comment just enter the text and click “Submit”.

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View XXX

• A submitted grievance can be viewed by any user from the Search page

• Check your censoring with this button

• Censoring not in effect for:– RVP level users– National level users– Users from your facility

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Censored grievance

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Elevation letter

• Only on E2/U1 and 3rd Level pages.

• To elevate more than one grievance use the Multi-feature.

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Elevation letter to print

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Multi 3rd level letter - 1

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Multi 3rd level letter - 2

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Close grievance

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Entering FAA response date

Grievances below Arb level automatically move to the next level when you enter an FAA response date.

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FAA response date result

3rd Level tab after entering FAA response date at U1 level.

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Printing from the browser

If you don’t do this, the print will contain extraneous header and footer info. Future versions of GATS will use PDFs and not have this issue.

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How to de-elevate

This feature is to be used to correct a mistake.

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Templates - national

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Previewing templates

Use the preview to see how your grievance will look. WILD1 and WILD2 are optional in each template. Use preview to see if there are any wilds.

Click New Grievance once you are satisfied with the preview.

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Template preview

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Create/edit local templates

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Create new template

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Edit template

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Browse other facilities

You can copy other facility’s templates to your local templates and then use them in your grievances. Make sure to edit them and remove

references to the other facility.

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Attachments wizard

•Associate previously uploaded files to multiple grievances

•Associate multiple files to multiple grievances in one click

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Generic upload

An upload from the Upload Files section is not associated with any grievance until you create an association later from the lower section.

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Groups

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Group create

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ROS Tracking

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Article 7

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Article 7 procedures - 1

• Enter new Art 7 into GATS only when:– Mutually agreed between Local and Agency– Appropriate notice has been given to Union

• Otherwise, email kguinn@natcadc.org or mshapiro@natcadc.org including:– Nature of change– Date local became aware of change and how– Potential impact and harm– Local Point of Contact (POC) info

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Article 7 procedures - 2

• LR staff will enter the info into GATS and transmit to the Agency a letter delegating the issue back to the local

• A copy of this letter will be uploaded to GATS and the POC and RVP will receive automated email from GATS

• POC and RVP will work the issue using GATS to track their work, including notes and file uploads

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Article 7 procedures - 3

• If the Agency does not respond to the delegation letter, it is recommended that you file a grievance over a ULP

• To re-delegate the issue back to National, click the “Redirect” button and select “Kendal Guinn”

• Continue to upload new documents and information to GATS

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ULP

ULP tracking will be enhanced to include full data field capture in future versions of GATS.

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Library

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Docs

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Search

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Support – message forum

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Support - contact

gatsadmin@natca.net

Your support team includes the following members of the National Communications Committee:

•Bill Holtzman, System Administrator

•Mike Robicheau, NNE RVP and Team Lead

•Howard Blankenship, NCE RVP

•Joe Yannone, NRX ARVP