Narrative Kindness: Results of the Gatherings of Kindness USA & Australia

presented by

Dr. Lorraine Dickey, MD MBA Founder, The Gathering of Kindness USA

CEO, The Narrative Initiative

Dr. Catherine Crock, AMFounder, The Gathering of Kindness Australia

Ann FloodCEO, Lauren’s Hope Foundation

Vivian C. Foulke, RNC BSNExecutive Director, The Narrative Initiative

We swear…. We have no financial conflicts to declare J

DR. CATHERINE CROCK, AM

VIDEO GOK

Self-actualization

Esteem

Love/Belonging

Safety

Physiologic

The Sweet Spot of Communication©

Verbal5%

Non-verbal55%

Tone40%

Perceived Communication

BACKGROUNDSETTING

ORCULTURE

Hamrick. Kindness and the Good Society. 2002

INTENTION

Kind Act or Kind Act of Omission

AGENCY:ACT/GESTURE

Spoken or physical

AGENT

**PERCEPTION OF ACT OR GESTURE

KINSHIP

KINDNESS

ATTENTIVENESS

ATTUNEMENT

TRUST

THERAPEUTIC ALLIANCE

BETTER OUTCOMES

Recognition of belonging togetherSharing resources

Sharing riskWorking for the common good

WarmthGenerositySympathy

Compassion

NoticingThinkingFeeling

LearningUnderstanding

EmpatheticWarm engagement

ResponsivenessSensitive caring

A sense of being kindly recognizedReduced anxiety

OptimismSelf-disclosure

Improved communicationDiagnosisTreatment

Cooperation

Symptomatic improvementWell-being

SATISFACTION

Ballat & Campling. Intelligent Kindness. 2011

PERCEPTION IS REALITY

EMOTION TRUMPS LOGIC

Community Impressions: Ann Flood

Healthcare Impressions: Vivian Foulke

Narrative Kindness Prompt:

Please take about 3 minutes to write about an experience with

a patient, family member or colleague

where you felt it was difficult or challenging to be kind

---or alternatively---

where a kindness was felt to be uplifting or inspiring

Reading and Reflection

2017 Gathering of Kindness Australia: Participant Responses

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Narrative session benefits my personal/professional sense of resiliency

Probably disagree Not sure Probably agree Strongly agree

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Narrative session benefits my ability to listen without expectations

Probably disagree Not sure Probably agree Strongly agree

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Able to use what I practiced or witnessed today in my personal or professional life

Not sure Probably agree Strongly agree

2018 Gathering of Kindness USA: Participant Responses

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ALL CLINICAL

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ALL COMMUNITY

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ublic

# p

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Narrative session benefits my personal/professional sense of resiliency

Probably disagree Not sure Probably agree Strongly agree

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ALL CLINICAL

Physician

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vel

Nursing

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ALL NON-…

Admin

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ALL COMMUNITY

Consulta

nt

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CEO

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ublic

# p

arti

cipa

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Narrative session benefits my ability to listen without expectations

Probably disagree Not sure Probably agree Strongly agree

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ALL CLINICAL

Physician

Mid-le

vel

Nursing

Directo

r

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ALL NON-C

LINIC

AL

Admin

Chaplain

Consulta

nt

Directo

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Education

Pt Advoca

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ALL COMMUNITY

Consulta

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Education

CEO

Student

Other P

ublic

# p

arti

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Ability to immediately apply what I practiced or witnessed today in my personal or professional life

Probably disagree Not sure Probably agree Strongly agree

I’ve learned

people will forget what you said,

people will forget what you

did for them

but people will never forget

how you made them feel.

-Maya Angelou

Thank you!

Dr. Lorraine Dickey: Ldickey@TheNarrativeInitiative.com

Dr. Catherine Crock: Catherine.crock@gmail.com

Ann Flood: Aflood@LaurensHopeFoundation.com

Vivian Foulke: Vfoulke@TheNarrativeInitiative.com