My Most Significant Accomplishment

Muhammad Touqeer Aslam

• Graduation

• Job Hunting

• CSR

• Growth & Advancement

• Obstacles

• Skills

• Why was this an accomplishment?

Outline / Introduction

• Graduated 2004

• Bachelors in Computer Science

• After searching, obtained a job in Bank AL Habib Limited as Customer Service Rep

• Worked hard and impressed supervisor

Overview – Graduation & Ambition

• Learned quickly about the customers• Maintained calm whenever I encountered a

unsatisfied customer• Built strong, friendly relationships with

customers• Enhanced my communication and listening

skills

Skills learned while a CSR

Opportunity for Advancement

• How I became Manager…

– Taking initiative

– Accepting responsibilities

– Team work

– Knowledge of other Branches

– Customer accommodation

• Jealousy of Colleagues

• Longer Work Hours

• Little gratitude

• Seniors taking credit for my accomplishments

Difficulties/ Obstacles Encountered While being Manager

• Being able to handle a larger workload

• Built a bigger network of clients

• Train subordinate to do flawless work

• Giving the credit to the deserving person

• Verifying the work of a subordinate helps you to learn many new things

• Handling difficult subordinates

Skills learned while being Manager

• I was selected for promotion instead of other qualified seniors

• My hard work was recognized

• Working hard can pay off in the end

• This shows that goals ARE achievable!

Why was this an accomplishment?

Questions?

My Most Significant Accomplishment

CONCLUSION