Post on 19-Dec-2015
Multicultural HealthCommunication
Learning Objectives
Enhanced ability to communicate with
people from culturally diverse
backgrounds
Practical knowledge of how to use
interpreter services
Communication is a critical factor
As primary health professionals we spend over 70% in interpersonal situations including Face to face discussions Meetings E-mails Phone or other conversations.We need to be able overcome cultural and linguistic barriers
to achieve a shared understanding and to convey information.
PROPERTIESAllow user to leave interaction: After viewing all the stepsShow ‘Next Slide’ Button: Show upon completionCompletion Button Label: Next Slide
Interpreter Services Queensland Health provides
accredited interpreters, at no cost to the patient
Interpreters to assist with the communication process.
Interpreter convey the meaning of the spoken message between the client and the health professional and visa versa.
Interpreters
Ways to determine if a client needs an interpreter are:
If they have “I need an interpreter card” Ask a question that requires an answer in
a sentence Ask a client to repeat a message you
gave, in their own words
Engaging Interpreters
An accredited interpreter should be engaged if
the person has a Queensland Government “I need an Interpreter card”
the person requests and interpreter, the person is deaf or hearing impaired
and communicates using sign language or the person’s English is assessed to be
inadequate for the situation.
Engaging InterpretersAn accredited interpreter should be
engaged if the person: States they speak little English Preferred reading language is not English Is not responding in a way that suggests
understanding Has been in the country a short time Is expressing feelings of stress or anxiety Is unable to explain or demonstrate key
information
Engaging InterpretersInterpreters should be engaged when: A client is being admitted Clinical histories are being taken Assessments and diagnosis are done Pre and post operative instructions are
issued Clients are being informed of results providing information about medications
and discharge procedures and referrals
PROPERTIESAllow user to leave interaction: After viewing all the stepsShow ‘Next Slide’ Button: Show upon completionCompletion Button Label: Next Slide
PROPERTIESOn passing, 'Finish' button: Goes to Next SlideOn failing, 'Finish' button: Goes to Next SlideAllow user to leave quiz: After user has completed quizUser may view slides after quiz: At any timeUser may attempt quiz: Unlimited times
Thankyou This completes the multicultural
health presentations. Session 2 of this unit provides
further information on resources and recommended further training.