David Tenser<djst@mozilla.com>

   

Agenda

● Update since MozCamp 2008● SUMO is bigger than Firefox● Plans and ideas for the future● Get involved!

   

© Isidor Fernandez

   

The vision for SUMO

http://blog.mozilla.com/sumo/2009/01/03/

   https://support.mozilla.com/%locale%/kb/Localization+Dashboard

   

   Dutch Czech Spanish

   

Update since MozCamp 2008

● Locale specific e-mail notifications for reviewers when articles are created or edited

● Automatic article categories (inherited from en-US version) – no need to manually update this

● Links to local support sites – further connecting support with our users

   

Screencasts

   

Improved forum

   

Update since MozCamp 2008

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SUMO is bigger than Firefox (really!)

   

Firefox Support for Mobile

Website launched 2009-09-30

https://mobile.support.mozilla.com

   

   

Firefox Help for Mobile

   

Firefox Help for Mobile

   

Thunderbird Support

   

SUMO = Open Source Support

● Firefox (support.mozilla.com)● Firefox Mobile (mobile.support.mozilla.com)● Thunderbird (support.mozillamessaging.com)● (your project here)

   

   

   

Native language of Fx users in Europe

Looks like Pacman

Does not look like Pacman

   

Native language of Fx users in Europe

English (12 M) Other languages (123 M)

   

Upcoming plans

   

Web based Live Chat client

● No need to download and install Java-based program in order to help out with Live Chat

● Further lowering the barrier of entry

   

   

   

Verbatim

   

Ideas for the future

● l10n focused milestone● Visible roles and recognition ● Integrating Mozilla hosted SUMO websites

(shared login, etc)

   

Proactive helpfulness

   

Get involved!

● Translate one support article into your language– https://support.mozilla.com/%locale

%/kb/Localization+Dashboard

● Spend 5 minutes per day helping people in the support forum

– https://support.mozilla.com/en-US/forum

● Help us shape the future of SUMO– https://support.mozilla.com/en-US/forum/3

   

Thank you! Questions?

blog.mozilla.com/sumo

support.mozilla.com/kb/How+to+contribute

   

Thank you! Questions?

irc.mozilla.org

#sumo

   

Thank you! Questions?

David Tenser

djst@mozilla.com | djst.org/blog | @djst