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Omegaman68
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Quote:
Originally Posted by X-James
Just amazing, just simply amazing.
They have given you the option and solution to your problem, return the watch for a full refund and be
done with it but you want to make a Federal or even Supreme Court case out of this.
If the guy out on the street corner slid up his sleeve and asked you if you wanted to buy a Rolex for
$100 and showed you 10 of them on his wrist and you could pick the one you wanted do you really
think they would be Rolex's? Well now ask yourself if you were offered 42 diamonds for about the
same price as a fake Rolex do you really think they would be diamonds?
Sometimes we make Federal and Supreme Court cases out of things when we just do not want to
admit we should have known better and are more upset with ourselves because we fell for it.
Return the watch and be done with it. They are not going to contact 3200 people, they are not going to
give you a diamond watch but they do have your money and they are willing to give you your money
back so take the money because that's all your going to get.
Sorry for the cold hard blunt reality but its time to just move on and learn from the mistake and move
on in life.
Seriously? That is what you believe? This is not a "guy out on the street corner". It is a reputable
business that lied and was caught. Yes they should contact everyone and give them what they should
have gotten in the first place. Real Diamonds, not Fake Diamonds.
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#152
08-03-2010, 10:36 AM
X-James
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Quote:
Originally Posted by WatchYaThink
That's good news Jerry. IF shop sends out a letter to ALL who purchased this watch and offers a pre-paid
return for a full refund along with a $35 credit .... that is an appropriate resolution to the matter.
They will only send a letter to those who they need to send it to, the ones who have called questioning
there diamonds will get the letter and such. Those who are oblivious to the debacle will go through life
thinking they have diamonds.
We will never know if they actually do send out letters to everyone or if they do not but those who have
called in to complain they will surely get the letter and the choice of what option they want to take.
Keep the watch and get $35 credit and also $20 off your next purchase.
Send the watch back (perpaid return) for a full refund and get $20 off your next purchase.
Either way you are not getting the diamonds because there is not and never was any diamonds in the
watch.
I think the Classique that I bought so many months ago, even though I knew had no diamonds at all on it
when I ordered it, I wonder if they will give me the options as well ... I think I'll give it a try and possibly
make $55 on the deal or just send it back, but I do like the sandstone dial and that is why I bought but I
could get $20 off my next purchase.
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#153
08-03-2010, 10:47 AM
X-James
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Quote:
Originally Posted by Omegaman68
Seriously? That is what you believe? This is not a "guy out on the street corner". It is a reputable
business that lied and was caught. Yes they should contact everyone and give them what they should
have gotten in the first place. Real Diamonds, not Fake Diamonds.
You and I'm sure others have missed the entire point. It aint about the guy selling the fake Rolex's but its
about the gullible people who will buy them because they have no clue as to what they are really buying,
they don't know any better and really they think they are getting a really fantastic deal because they just
got a Rolex watch for $100.
Just like those who thought they would actually be getting diamonds.
Some are put upon this world to prey upon others while some are put upon this world to be preyed
upon. Yes those who did the preying should be held accountable but that wont happen and the only way
to hold them accountable is to show how you feel about it in your own purchasing habits.
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#154
08-03-2010, 11:25 AM
sunaru
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Quote:
Originally Posted by X-James
You and I'm sure others have missed the entire point. It aint about the guy selling the fake Rolex's but
its about the gullible people who will buy them because they have no clue as to what they are really
buying, they don't know any better and really they think they are getting a really fantastic deal because
they just got a Rolex watch for $100.
Just like those who thought they would actually be getting diamonds.
Some are put upon this world to prey upon others while some are put upon this world to be preyed
upon. Yes those who did the preying should be held accountable but that wont happen and the only
way to hold them accountable is to show how you feel about it in your own purchasing habits.
So with that anaolgy are you impling that the gullible people are shop customers and the guy selling fake
rolex's are the shop and it's host?? are you really telling me that people are wrong for actually believing
what they were told when the watch was sold on air, or what they read on a web site from a multi million
dollar retail company?? are you impling that the shop and it's host preying on it's cutomers??
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#155
08-03-2010, 11:29 AM
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I suggest ignoring his comments, he doesn't seem to grasp the concept that one could expect real
diamonds for that price, someone already posted a link to show you can get real diamonds that small in
size for pennies. He's trying to make a apples to oranges comparison...
Quote:
Originally Posted by sunaru
So with that anaolgy are you impling that the gullible people are shop customers and the guy selling
fake rolex's are the shop and it's host?? are you really telling me that people are wrong for actually
believing what they were told when the watch was sold on air, or what they read on a web site from a
multi million dollar retail company?? are you impling that the shop and it's host preying on it's
cutomers??
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#156
08-03-2010, 11:32 AM
Omegaman68
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Quote:
Originally Posted by sunaru
So with that anaolgy are you impling that the gullible people are shop customers and the guy selling
fake rolex's are the shop and it's host?? are you really telling me that people are wrong for actually
believing what they were told when the watch was sold on air, or what they read on a web site from a
multi million dollar retail company?? are you impling that the shop and it's host preying on it's
cutomers??
Good questions, you beat to it.
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#157
08-03-2010, 11:37 AM
Omegaman68
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Quote:
Originally Posted by holzapfel
I suggest ignoring his comments, he doesn't seem to grasp the concept that one could expect real
diamonds for that price, someone already posted a link to show you can get real diamonds that small in
size for pennies. He's trying to make a apples to oranges comparison...
I guess he is one of those people that believe diamonds are actually rare and expensive. When in reality
they are actually one of the most common gems that have there rarity and cost artificially inflated by the
few main diamond companies. Lower quality diamonds are very common and very cheap.
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#158
08-03-2010, 11:45 AM
WatchYaThink
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Quote:
Originally Posted by X-James
They will only send a letter to those who they need to send it to, the ones who have called questioning
there diamonds will get the letter and such. Those who are oblivious to the debacle will go through life
thinking they have diamonds.
I hope you are wrong .... but, if that's the case, then this situation is far from being over.
There are many menmbers here who purchased this watch. Let's watch and see if they all receive the
letter or not.
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#159
08-03-2010, 11:56 AM
bobbob1313
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There has been at least one member on here who had it appraised and was told they were real
diamonds. Let's not assume everyone who bought this watch received the wrong one or will receive the
letter.
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#160
08-03-2010, 11:59 AM
X-James
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Quote:
Originally Posted by sunaru
So with that anaolgy are you impling that the gullible people are shop customers and the guy selling
fake rolex's are the shop and it's host?? are you really telling me that people are wrong for actually
believing what they were told when the watch was sold on air, or what they read on a web site from a
multi million dollar retail company?? are you impling that the shop and it's host preying on it's
cutomers??
Take it in whatever way you desire to take. Its kind of like sitting down and watching ShopNBC. Some
people are going to see and take a presentation of an offering one way while others are going to see and
take the presentation of the same offering another way.
Life in general is like a carnival midway with all them crazy attractions. Some people are really going to
believe there is a fully tattooed bearded 800 pound lady with 2 heads and 3 legs and she dances like a
ballerina while others will just know it aint true and some will never admit they might have been duped
when they begin to realize how anyone could have 3 legs.
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#161
08-03-2010, 12:09 PM
BabyDoc
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You just have to wonder, sometimes, if the diamonds were under glass and not readily accessible on the
bezel so they could be tested, whether anybody would have known or cared, were they real or not,
especially since crystals and diamonds of this small size are similar in appearance and value.
This situation reminds me a bit of the SWISS MADE fiasco, where some watches were promoted as made
in Switzerland but really were not. Even though the perceived value of the real Swiss watch is greater,
the actual value difference is questionable or negligible. In both cases, the crystals substituted for
diamonds, and the non-swiss made watch being promoted as swiss, the issue really isn't as much about
quality, and value, as it is a matter of honesty. I guess people have a right to be angry when they are lied
to. Not to minimize the importance of honesty, does it really make that much of a difference in either
case? I am sure some will say yes and some will say no. G-d forbid, we open up that debate again.
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#162
08-03-2010, 12:18 PM
sunaru
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Quote:
Originally Posted by X-James
Take it in whatever way you desire to take. Its kind of like sitting down and watching ShopNBC. Some
people are going to see and take a presentation of an offering one way while others are going to see
and take the presentation of the same offering another way.
Life in general is like a carnival midway with all them crazy attractions. Some people are really going to
believe there is a fully tattooed bearded 800 pound lady with 2 heads and 3 legs and she dances like a
ballerina while others will just know it aint true and some will never admit they might have been duped
when they begin to realize how anyone could have 3 legs.
you made a statment to which i asked questions.. are you gonna answer them or just continue to dance
around valid statments to this issue and blame the victims like you've been doing..
oh people can believe in someone having three
legs cause it happens.. so when they are told something is fact it's not that hard to agree with now is it??
so stop with the lame analogies and answer the questions i posed to your intial statement
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#163
08-03-2010, 12:40 PM
X-James
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Quote:
Originally Posted by sunaru
you made a statment to which i asked questions.. are you gonna answer them or just continue to dance
around valid statments to this issue and blame the victims like you've been doing.. oh people can
believe in someone having three legs cause it happens.. so when they are told something is fact it's not
that hard to agree with now is it?? so stop with the lame analogies and answer the questions i posed to
your intial statement
What part of "take it in whatever way you desire to take it" did you not understand?
I'm not going to say anything more on that other than take it whatever way you want to take it. If you
honestly believe they were diamonds than you believed that and something I have said struck a nerve
with you but if you did not believe than you have no problem with what I said or if you did believe but
now realize you were wrong it would strike a serious nerve with you knowing that some never believed
from the beginning and they were correct all the way along so ... take it all whatever way you want to
take it and that is the best answer you will get from me.
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#164
08-03-2010, 12:44 PM
X-James
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Quote:
Originally Posted by sunaru
oh people can believe in someone having three legs cause it happens.. so when they are told something
is fact it's not that hard to agree with now is it??
Should I have used the 800 pounder dancing like a ballerina instead of a 3 legged person??
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#165
08-03-2010, 12:46 PM
CecilG41
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I just received this email from Shop NBC Customert Service.
"Dear Mr. XXXXXX,
Thank you for your email. We apologize for the conflicting information you have received regarding the
Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch (order
67146848). We are sending out letters to all the customers that received this Watch, which will include
an explanation, as well as a pre-paid return label to send the Watch back. Also, we are issuing a credit of
$35.00 to your original method of payment. Lastly, a $20.00 ShopCredit will be available on your account
for use on a future purchase. This ShopCredit has not yet been applied, but should be available no later
than next week.
Please feel free to contact us again if you have any further questions or concerns.
Thank you for shopping with ShopNBC.
Regards,
Stephanie T.
Customer Service Representative
ShopNBC
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#166
08-03-2010, 12:56 PM
timeman
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Quote:
Originally Posted by CecilG41
I just received this email from Shop NBC Customert Service.
"Dear Mr. XXXXXX,
Thank you for your email. We apologize for the conflicting information you have received regarding the
Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch (order
67146848). We are sending out letters to all the customers that received this Watch, which will include
an explanation, as well as a pre-paid return label to send the Watch back. Also, we are issuing a credit
of $35.00 to your original method of payment. Lastly, a $20.00 ShopCredit will be available on your
account for use on a future purchase. This ShopCredit has not yet been applied, but should be available
no later than next week.
Please feel free to contact us again if you have any further questions or concerns.
Thank you for shopping with ShopNBC.
Regards,
Stephanie T.
Customer Service Representative
ShopNBC
I just got this one. No mention of the watch, pre-paid return label or the $35 credit.
Dear XXXXXX,
We have applied a ShopCredit to your ShopNBC account in the amount of $ 20.00.
Enjoy this ShopCredit on any future order placed on the web, over the Phone with one of our
experienced representatives, or by using our Automated Ordering System at 1-800-474-6762. We're
available 24 hours a day, 7 days a week!
Please note, this ShopCredit has no cash value and cannot be applied to your credit card, existing orders,
or future ValuePays. This ShopCredit is valid on Phone, WEB or our Automated Ordering System orders
and will expire in 90 days.
If you would like to shop for another item, click here -> www.ShopNBC.com.
We thank you for shopping with us.
Sincerely,
Jeff Lewis
Vice President, Customer Experience
ShopNBC Customer Service
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#167
08-03-2010, 01:05 PM
timeman
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Quote:
Originally Posted by X-James
They will only send a letter to those who they need to send it to, the ones who have called questioning
there diamonds will get the letter and such. Those who are oblivious to the debacle will go through life
thinking they have diamonds.
Quote:
Originally Posted by CecilG41
I just received this email from Shop NBC Customert Service.
We are sending out letters to all the customers that received this Watch,
From ShopNBC's customer service e-mail it states "We are sending out letters to all the customers that
received this Watch". That sounds like all people who bought the watch will get the full return deal.
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#168
08-03-2010, 01:11 PM
X-James
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Quote:
Originally Posted by timeman
From ShopNBC's customer service e-mail it states "We are sending out letters to all the customers that
received this Watch". That sounds like all people who bought the watch will get the full return deal.
They also said there were diamonds in the watches didn't they?
We will never truly know if everyone who purchased that watch will get a letter or will we?
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#169
08-03-2010, 01:17 PM
sunaru
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Quote:
Originally Posted by X-James
What part of "take it in whatever way you desire to take it" did you not understand?
I'm not going to say anything more on that other than take it whatever way you want to take it. If you
honestly believe they were diamonds than you believed that and something I have said struck a nerve
with you but if you did not believe than you have no problem with what I said or if you did believe but
now realize you were wrong it would strike a serious nerve with you knowing that some never believed
from the beginning and they were correct all the way along so ... take it all whatever way you want to
take it and that is the best answer you will get from me.
it's not a question of me beliving they were diamonds.. it's a question of you blaming the people who
were being lied to, and making seem like it was their fault.. some street hustler on a corner selling
bootleg rollies is total different from whats going on here.. your making it seem like it's the same thing
and it's not... a street huslter is commiting a crime and out to defraud.. multi million dollar retail outlet
should be working to satisfiy it's customer base and make them repeat a customer, and that is done
through trust... so when people begin to have faith or trust in a product or entity they are going belivie
what they are told.. especially when it's the main selling point..
Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch - J179607
http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N
you see that it says "diamond accent" not crystals... had the guy on the corner told me that about a
rollie.. yeah right not buying it, but in this situation people had trust in the product and the company they
were buying from... seems like your one of the few that can't seem to grasp that.. as far taking your
statement how i wanna take it. i was hoping you were man enough to stop speaking in parables and just
state what you meant out right instead of leaving people to dechipher your "coded scriptures".. no need
to be scared we are all adults here no one is gonna bite ya...
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#170
08-03-2010, 01:23 PM
X-James
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Quote:
Originally Posted by sunaru
snipped a serious rant
Dude ... calm down, relax, back away from the computer and go outside and take a deep breath.
It seems as if your so worked up over this and what you think I have said I think your about almost ready
to pop a blood vessel.
If it makes you happy, yes you are correct and I am wrong and no its not the fault of the customer or the
fault of ShopNBC or the fault of Invicta or the fault of the manufacture or the fault of anyone, it was just
an honest mistake.
But I do believe that it was the fault of Aliens who used there alien technology to change all the
diamonds to crystals between ShopNBC and the customers doorsteps.
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#171
08-03-2010, 02:54 PM
WatchYaThink
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Quote:
Originally Posted by bobbob1313
There has been at least one member on here who had it appraised and was told they were real
diamonds. Let's not assume everyone who bought this watch received the wrong one or will receive the
letter.
Actually, I don't think that's true. The instance you are referring to was an unofficial report of people
from the office, he was not aware of how they made that conclusion and was not confident in the validity
of that report and intended to follow up with actual testing.
I do not think that there has actually been any report yet of anyone with a jewler's confirmation of real
diamonds. I doubt that are any.
This whole idea of "two different models that got mixed up" .... and the claim that shop can tell by the
shipping documents who has which one .... just does not make any sense at all.
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#172
08-03-2010, 03:15 PM
BRUCER
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Okayyyyyy
Hmmm!?
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#173
08-03-2010, 05:56 PM
samuelrz
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Quote:
Originally Posted by timeman
I just got this one. No mention of the watch, pre-paid return label or the $35 credit.
Dear XXXXXX,
We have applied a ShopCredit to your ShopNBC account in the amount of $ 20.00.
Enjoy this ShopCredit on any future order placed on the web, over the Phone with one of our
experienced representatives, or by using our Automated Ordering System at 1-800-474-6762. We're
available 24 hours a day, 7 days a week!
Please note, this ShopCredit has no cash value and cannot be applied to your credit card, existing
orders, or future ValuePays. This ShopCredit is valid on Phone, WEB or our Automated Ordering System
orders and will expire in 90 days.
If you would like to shop for another item, click here -> www.ShopNBC.com.
We thank you for shopping with us.
Sincerely,
Jeff Lewis
Vice President, Customer Experience
ShopNBC Customer Service
Wow Jerry,
That email seems more marketing and salesmanship than anything resembling the apology that everyone
who bought this deserves. Not to downplay the gesture on the part of the Shop, but it comes across a
little callous. Thanks for posting and keeping us in the loop!
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#174
08-03-2010, 06:59 PM
timeman
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Quote:
Originally Posted by samuelrz
Wow Jerry,
That email seems more marketing and salesmanship than anything resembling the apology that
everyone who bought this deserves. Not to downplay the gesture on the part of the Shop, but it comes
across a little callous. Thanks for posting and keeping us in the loop!
Until I read the letter from ShopNBC I can't comment on it's contents, and how this came about in the
first place.
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#175
08-03-2010, 07:57 PM
DMB
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Quote:
Originally Posted by kurt
Well said Darius. As usual someone saw fit to post one of those "You should have known better" reply's.
It happens every time. I place them in the same category as the "Get over it" and "Just move on" reply's.
Get over it. Just move on.
ChapOne Senior Member
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All of this saddens me and raises in me the feeling of reluctace to buy Invicta, at least any
time soon.
For example, the other night, my wife saw the PD Valjoux 7750 in the gold tone with black
bezel. She commented on how beautiful that watch is. Then, she said, "Oh, it's an Invicta."
She and I had discussed the whole Swiss/Swiss Made issus as well as this issue on the
Classique Diamond Accent watch. She is not really all that into watches, but these 2 issues,
even from her periferal position, produced in her a negative feeling and perception of the
brand.
I feel sad about this, because it was so totally unecessary. Once trust is lost, it is so difficult,
if not almost impossible, to get it back.
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Hey, watch it!
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#177
08-03-2010, 08:42 PM
watchluv Senior Member Master WatchGeek
Join Date: Mar 2008
Posts: 2,593
Quote:
Originally Posted by ChapOne
All of this saddens me and raises in me the feeling of reluctace to buy Invicta, at least any
time soon.
For example, the other night, my wife saw the PD Valjoux 7750 in the gold tone with black
bezel. She commented on how beautiful that watch is. Then, she said, "Oh, it's an Invicta."
She and I had discussed the whole Swiss/Swiss Made issus as well as this issue on the
Classique Diamond Accent watch. She is not really all that into watches, but these 2 issues,
even from her periferal position, produced in her a negative feeling and perception of the
brand.
I feel sad about this, because it was so totally unecessary. Once trust is lost, it is so
difficult, if not almost impossible, to get it back.
Well said trust is very important in any business. Once that is damaged the pink slips are
around the corner. And it really makes you wonder what else Invicta has done or cheated to
make a larger profit from it's loyal customers.
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#178
08-03-2010, 10:13 PM
iav84u Senior Member
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Location: Midland Michigan
Posts: 292
Real Name: Jim
Quote:
Originally Posted by X-James
Dude ... calm down, relax, back away from the computer and go outside and take a deep
breath.
It seems as if your so worked up over this and what you think I have said I think your
about almost ready to pop a blood vessel.
If it makes you happy, yes you are correct and I am wrong and no its not the fault of the
customer or the fault of ShopNBC or the fault of Invicta or the fault of the manufacture or
the fault of anyone, it was just an honest mistake.
But I do believe that it was the fault of Aliens who used there alien technology to change
all the diamonds to crystals between ShopNBC and the customers doorsteps.
You know what James? I bet you're one of those "glass half empty" kind of guys. Why don't
we wait a little while and see what else we can find out before indicting everyone involved.
Give them a chance to make it right, and maybe in the process everything we are
speculating about will be revealed.
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#179
08-04-2010, 01:53 PM
oscar1 Senior Member
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Location: ohio
Posts: 299
Real Name: Joe
The follow through.
Quote:
Originally Posted by Grumpyface
Just for fun go check it out...dying to know if it really is diamonds and how they would
know.
And, I would really like to know that someone--anyone--verified that they actually received
"real" diamonds.
!!!!!!!!!FOLLOW UP!!!!!!!!! The DIAMONDS are............................................NOT
Diamonds??????as per my Jeweler..... HMMMMMMMMMMMMMMMMMMMMM Quartz
Accents.
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#180
08-04-2010, 01:58 PM
WatchYaThink Senior Member
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Location: Sunnyvale, CA
Posts: 3,083 Real Name: Larry
Thanks for the follow-up Joe!
Now, let us know if you receive a letter from shop in the next few days or not.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#181
08-04-2010, 02:48 PM
tampa8 Senior Member
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Join Date: Oct 2008
Location: Tampa FLorida & Storrs Ct
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I am trying hard not to take a sinister view of what has been going on with Invicta, over
several months and with several different models.
So with that in mind, almost all of it can come back to one thing, one very big thing. QC, not
dishonesty. Way too many mistakes, way too many times it would appear the people who
should know do not. Taking the explanation at face value in this instance that watches were
made with real and fake diamonds using the same model number, tells me no one is guiding
the boat as it were, they are floating around aimlessly. What company keeps making these
mistakes but stays in business? At some point I would actually put blame on those of us that
have been following all this, but keep a blind eye towards anything that is wrong. All I
needed to know, was said in the post basically saying we are stupid to believe we were
getting real diamonds.(My word stupid - but it was the meaning) So in essence it is our fault.
That is the kind of thinking that allows things to escalate to where they are now.
I honestly believe Shop is more or less caught in the middle of many of the Invicta QC
problems. While Shop sometimes seem to take awhile to do the right thing I believe they
will.
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#182
08-04-2010, 03:32 PM
Grumpyface Senior Member
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Posts: 429
Quote:
Originally Posted by oscar1
!!!!!!!!!FOLLOW UP!!!!!!!!! The DIAMONDS are............................................NOT
Diamonds??????as per my Jeweler..... HMMMMMMMMMMMMMMMMMMMMM Quartz
Accents.
Thanks much. Of course that only proves that the two we know have been checked do not
contain real diamonds. I was hoping yours did.
It obviously is too small a sample to decided that NONE of the watches actually contained
diamonds, but that is exactly what I suspect. This is one of those watches pumped out
(probably from China) by the jillions for anyone that wants them. Naturally they'll put
anything you want on the dial.
I suspect, but do not have proof, that Invicta ordered the watches and had them shipped
directly from the factory to ShopNBC. Naturally the only QC that takes place is at the factory
that produced the watches. But no information has yet surfaced to indicate that there is
anything wrong with the watches. Okay, they're not very well made and the stones will
probably fall out but remember, this is a very cheap watch. Very cheap.
Where the "Diamonds" in the description came from I haven't any idea. Everyone involved
knew the watch contained crystals, but someone put "Diamonds" into the description. I don't
think there was any attempt to deceive involved. Perhaps there was, but I would need
more/stronger evidence than anything I have seen to make me believe that. The only aspect
of this that might indicate there was an attempt to deceive was the price. If everyone knew
it was crystals of some sort, the price is way over the top.
QC? This isn't a QC problem. This is the sales people.
Now if Invicta ordered diamonds and this is what they got, that's a whole different ball
game. That certainly could be the case also.
However...in either case, Invicta AND Shop need to hire someone who can actually deal with
the public. Both companies did such a poor job of handling this incident that I was
dumbstruck. Very unprofessional from the beginning. All the silly stories. "There were two
different versions and they both got the same caseback/model number." Uh...yeah, right.
"But don't worry, we know which are which and we'll contact them." How do you know? Be
serious.
And of course following the other incidents, it does nothing but provide fodder for all those
who wish to claim it is deliberate.
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#183
08-04-2010, 03:35 PM
AWOZ Senior Member
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Location: New Jersey
Posts: 984 Real Name: Alan
Thanks for the information and i hope you get what you paid for.
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#184
08-04-2010, 04:02 PM
timeman Senior Member
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Join Date: Mar 2008 Location: Long Island, New York
Posts: 5,228
Real Name: Jerry
Received an e-mail today from ShopNBC customer service. It states a letter has been sent to
your home address as well as a pre-paid return label to ship your watch back to us for a
refund.
It also stated that a $20.00 ShopCredit is now available and can be used for my next
purchase made within the next 90 days. The $35.00 refund, which is issued back to your
original method of payment should be processed in the next 5-7 business days.
That's the most recent news I have. Still no word from Invicta.
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#185
08-04-2010, 04:04 PM
Red Ryder Senior Member
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Location: southern Calif
Posts: 8,517
"some had diamonds and some had crystals..." and shop did not inform anyone?
I smell a fish.
lilmiss
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#186
08-04-2010, 04:14 PM
RaiderFan Senior Member
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Location: West Virginia
Posts: 897
Real Name: Mike
Quote:
Originally Posted by X-James
Ya know I just have to ask but just how are they going to know? Do you think they are
going to open packages and look? Maybe randomly take 5 or 8 watches to a jeweler and
ask them to verify they are real diamonds?
Seriously why drag WoW into this by even questioning them? Why not just call Rebeca at
Invicta and ask her ... nobody has yet to make that suggestion.
In the end it will probably turn out it was all a typo in the descriptions and it should have
read diamond like accents or something like that.
I bought the quartz 3 hander Classique J179021 with the blue sandstone when it aired
months ago. The description says "20 authentic white diamond accents"? Do I think they
are diamonds? Did I buy it because of the "20 authentic white diamond accents"? No I dont
think they are authentic diamods and they glass bits on the bezel had nothing to do with
the purchase. I honestly wish they were not there at all and it was just a smooth plain
bezel and they almost kept from purchasing the watch because the look is gaudy and have
no diamond look at all to them.
Sorry about that little rant but come on people ... do we really need to make a Supreme
Court case out of this? Do we honestly believe them to be diamonds and if they are to be
of any quality? Possibly under the crystals are little time diamond dust chips and crystals
are there to protect the diamond dust chips but do we really need to make a supreme
court case out of this?
If anyone is not happy with this they should call ShopNBC, tell them they are not satisfied
with the product and they think it was improperly described and they want to return it and
have there shipping charges refunded because it is not what they said it was and then just
be done with it all.
If you say a thing to sell a product, make damned sure you sell what you advertised. If you
don't your reputation is damaged. Haven't I been reading about a big stink over whether the
new Speedways contained real DD modules? Seems to follow a certain pattern, doesn't it? I
also remember a Sunday Run watch that stated there was a certain type of ETA quartz
chronograph engine enclosed, and when they started showing up at people's homes they
were loaded with the standard workhorse ETA G10. Some didn't mind, others were totally
beside themsevles with anger, feeling that Invicta had misrepresented the product
purposefully.
When a company like Invicta builds a watch, no matter WHAT they say, cost and total profit
margin are always the bottom line. IF there is a mistake made, why do anything about it if
only a few astute customers catch on, and honestly, I'm not so sure all these mistakes ARE
mistakes. I like Invicta watches, but have almost entirely quit purchasing them because of
all the mechanical failures I've experienced over the last few years, especially involving the
SW200 movement and quality issues in the Reserve line. When you cut costs to the bone,
you begin to sacrifice quality. This eventually erodes consumer confidence in your product. A
few years ago, it wasn't unusual for me to spend 4-5K a year on Invictas. Last year I spent
maybe $500, so far this year, none.
Great looking watches with pedigree, performance, and materials issues are too great of a
risk in this economy, especially when Invicta's glacially slow customer service is brought into
the mix. Even that could be excused if they actually FIXED more than 50% of the watches
I've sent for mechanical repair. Fully half of all the mechanical and mechanical automatics I
have returned to them failed again within months, most from exactly the same issue they
were sent in for in the first place.
Maybe with time my feelings about the company and its products will moderate. They have
before, but each time I ran into the same issues. I believe it was Albert Einstien that said the
definition of insanity is doing something over and over again expecting a different outcome.
For the time being I have been cured of my insanity.
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#187
08-04-2010, 04:59 PM
wmfagan Senior Member Veteran Geek
Join Date: Jan 2009
Location: Hillsborough, NJ USA
Posts: 543
Real Name: Mike F.
Quote:
Originally Posted by timeman
Received an e-mail today from ShopNBC customer service. It states a letter has been sent
to your home address as well as a pre-paid return label to ship your watch back to us for a
refund.
It also stated that a $20.00 ShopCredit is now available and can be used for my next
purchase made within the next 90 days. The $35.00 refund, which is issued back to your
original method of payment should be processed in the next 5-7 business days.
That's the most recent news I have. Still no word from Invicta.
Jerry, as disappointing as it might be, I'm guessing you won't hear from Invicta -- they're
just going to let ShopNBC handle it.
Mike
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#188
08-04-2010, 05:01 PM
oscar1 Senior Member Senior Geek
Join Date: May 2010
Location: ohio
Posts: 299
Real Name: Joe
update
Quote:
Originally Posted by WatchYaThink
Thanks for the follow-up Joe!
Now, let us know if you receive a letter from shop in the next few days or not.
Update:called c/s,looked up order # and found that they adj. my VP's by 35.00 exactly.paid
one off & reduced the last one.
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#189
08-04-2010, 05:24 PM
timeman Senior Member
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Join Date: Mar 2008
Location: Long Island, New York
Posts: 5,228
Real Name: Jerry
Quote:
Originally Posted by wmfagan
Jerry, as disappointing as it might be, I'm guessing you won't hear from Invicta -- they're
just going to let ShopNBC handle it.
Mike
That might very well be the case. But it would be nice if they acknowledge there was a
problem here, state what caused it, and correct it so it doesn't happen again in the future.
This and past mistakes, misstatements, misrepresenting, or whatever you want to call it, has
damaged the reputation of Invicta and ShopNBC. Many geeks and non geeks will now
question, second guess, the claims Invicta makes on their watches. This can only hurt their
sales. Invicta and ShopNBC need to inspect and check what they sell, so customers get what
they pay for in the future, and what was advertised.
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#190
08-06-2010, 09:48 AM
WatchYaThink Senior Member
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Location: Sunnyvale, CA
Posts: 3,083
Real Name: Larry
Here is some new information.
As I mentioned in a previous post this watch is also listed at WOW, and described there as
containing "genuine diamonds". On 7-28 I sent an email enquiry to WOW and asked them if
they could verify that the models they had in their inventory contained actual diamonds. I
received an immediate email back saying, we assume that these are genuine diamonds as
described, but .... "Our descriptions are taken directly from Invicta. We will clarify with them
and get back to you."
Today, I received another email from WOW. It said, "Good Day, That watch does not have real
diamonds."
I have also received a report from someone who saw this watch at a mall store, and it was
advertised at the store as "Genuine Diamond Accents". They purchased the watch, and found
out that the diamonds are not real, and are apparently pursuing some type of formal claim.
There is substantial evidence that there were no versions of this watch produced with
genuine diamonds. All versions of this watch so far that have turned up at multiple outlet
sources have all had fake diamonds, and the sellers have all claimed that they relied on the
description of genuine diamonds that was provided to them by Invicta.
I don't know where the original story that there were two versions of this watch that got
mixed up came from, but so far that seems pretty dubious.
I don't think there was a mixup in the description of the watch at Shop, this is the apparently
the description that Invicta is providing for this watch to all the vendors it has delievered
them to.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#191
08-06-2010, 09:52 AM
holzapfel Senior Member Veteran Geek
Join Date: Jun 2008
Location: Manassas, VA
Posts: 838
Real Name: Chris
WOW! just... WOW...
Quote:
Originally Posted by WatchYaThink
Here is some new information.
As I mentioned in a previous post this watch is also listed at WOW, and described there as
containing "genuine diamonds". On 7-28 I sent an email enquiry to WOW and asked them
if they could verify that the models they had in their inventory contained actual diamonds.
I received an immediate email back saying, we assume that these are genuine diamonds
as described, but .... "Our descriptions are taken directly from Invicta. We will clarify with
them and get back to you."
Today, I received another email from WOW. It said, "Good Day, That watch does not have real diamonds."
I have also received a report from someone who saw this watch at a mall store, and it was
advertised at the store as "Genuine Diamond Accents". They purchased the watch, and
found out that the diamonds are not real, and are apparently pursuing some type of formal
claim.
There is substantial evidence that there were no versions of this watch produced with
genuine diamonds. All versions of this watch so far that have turned up at multiple outlet
sources have all had fake diamonds, and the sellers have all claimed that they relied on the
description of genuine diamonds that was provided to them by Invicta.
I don't know where the original story that there were two versions of this watch that got
mixed up came from, but so far that seems pretty dubious.
I don't think there was a mixup in the description of the watch at Shop, this is the
apparently the description that Invicta is providing for this watch to all the vendors it has
delievered them to.
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#192
08-06-2010, 11:31 AM
timeman Senior Member
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Location: Long Island, New York Posts: 5,228
Real Name: Jerry
Quote:
Originally Posted by WatchYaThink
I don't think there was a mixup in the description of the watch at Shop, this is the
apparently the description that Invicta is providing for this watch to all the vendors it has
delievered them to.
This is most likely the case here, and other watches that have been sold on ShopNBC in the
past. ShopNBC probably takes the description / specs of the watch from Invicta, and without
checking or verifying what is being given to them, ShopNBC advertises it as fact. If this is
the case, it's time that ShopNBC stops this practice.
I mentioned earlier that I received an e-mail from ShopNBC after complaining that my watch
had crystals, and not diamond accents as advertised. In my e-mail I told them at least one
other person I'm aware of, had received an e-mail from ShopNBC customer service, stating
that he would be able to return the watch at ShopNBC's expense and would get other
monetary compensation. Here is that part of the e-mail from ShopNBC customer service:
"The email your friend received was not an automated email. He would have had to email in
to our Customer Service and then receive a reply from his inquiry.
We did not send out automated emails to our customers regarding this matter; However, a
letter has been sent to your home address as well as a pre-paid return label to ship your
watch back to us for a refund".
This sounds like to me that the only people being informed that their watch most likely has
crystals instead of diamonds, are those who discovered it, and complained to ShopNBC
about it. So it appears the overwhelming majority of the 3200 people who ordered this
watch will not be notified of this situation.
I still haven't heard from Invicta regarding my e-mail to them on this matter. I know in
similar situations Invicta has made statements here giving an explanation of what happened.
In this case they probably believe the least said the better.
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#193
08-06-2010, 11:38 AM
WatchYaThink Senior Member
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Real Name: Larry
Jerry - I also sent an email to Invicta. The next day I received a reply from an Invicta
"Technical Parts Specialist" who assured me that the diamond accents on the Classique
Diamond Botique were in fact real genuine diamonds. YES ... an Invicta Technical Parst
Specialist emailed me with assurance that these watches had genuine diamonds!
I then replied to his email, and I asked him if Invicta had produced two versions of this
model, one with diamonds and one with crystals, and I informed him of the reports of fake
diamonds that had been confirmed by jewlers who had examined these watches. And, if
Invicta did not make two models then, how could he explain these reports.
So far, no reply back from him and it's been over a week.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#194
08-06-2010, 11:46 AM
hooptious02 Member
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Posts: 93
Unfortunately, I think any further communication from Invicta likely will have to "go through
legal". Sad that this has to happen, and sad that so little clarification and factual explanation
is coming out regarding this situation.
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#195
08-06-2010, 11:48 AM
timeman Senior Member
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Posts: 5,228
Real Name: Jerry
Quote:
Originally Posted by WatchYaThink
Jerry - I also sent an email to Invicta. The next day I received a reply from an Invicta
"Technical Parts Specialist" who assured me that the diamond accents on the Classique
Diamond Botique were in fact real genuine diamonds. YES ... an Invicta Technical Parst
Specialist emailed me with assurance that these watches had genuine diamonds!
I then replied to his email, and I asked him if Invicta had produced two versions of this
model, one with diamonds and one with crystals, and I informed him of the reports of fake
diamonds that had been confirmed by jewlers who had examined these watches. And, if
Invicta did not make two models then, how could he explain these reports.
So far, no reply back from him and it's been over a week.
That's the same initial response you received from WOW, i.e. they're diamonds.. I'm sure
the Invicta Parts Specialist was leveling with you, and telling you what he truly believed. I
would think he didn't inspect the stones on this watch, he sells parts. You should try and e-
mail the individual who told WOW that the stones were not diamonds.
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#196
08-06-2010, 11:54 AM
imawatchgeek Senior Member
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Real Name: Mark
Until I have issues and have to deal with them, I'm good with Invicta. Its like anything else,
but I do understand your frustration and time... you can't get that "time" back.
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#197
08-06-2010, 11:57 AM
X-James Senior Member Senior Geek
Join Date: May 2010
Posts: 286
Ya know there has been many watches in the Classique line that has mentioned diamond
accents. I know I purchased one a 3 hander with the sandstone face because I liked the
sandstone but I wonder if I called or e-mailed with a complaint/problem referencing all of
this if I to will get a $35 credit and a $20 off thing as well.
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#198
08-06-2010, 12:02 PM
bat Senior Member Veteran Geek
Join Date: Apr 2010
Location: Northeast Pennsylvania
Posts: 548 Real Name: Fred C
I bought this watch as a gift for my wife and I haven't given it to her yet. Maybe I should
have it checked out as well. Anyone have any idea regarding the validy of this watch?
Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet
Watch - J179607
Thanks
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#199
08-06-2010, 12:06 PM
WatchYaThink Senior Member
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Location: Sunnyvale, CA Posts: 3,083
Real Name: Larry
James - I also purchased that sandstone classique for my wife, it has just a few tiny specs of
diamond chip accents. I am assuming those are acutally diamond, but if they are or not, it
wouldn't change the value of the watch much. However, the Diamond Botique model had 42
stones of much larger size .... having been led to believe those were actual diamonds makes
a significant difference in the value of the watch. So, what is your point?
Fred - Yes, that is the model in question. You can have it checked if you like, but I can pretty
much gurantee that you do NOT have genuine diamonds on that watch as you were led to
believe when you ordered it. If that makes a difference to you, then you should contact
shop.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#200
08-06-2010, 12:08 PM
bat Senior Member
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Posts: 548
Real Name: Fred C
Thanks Larry...Will keep you posted.
timeman Senior Member
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Quote:
Originally Posted by bat
I bought this watch as a gift for my wife and I haven't given it to her yet. Maybe I should
have it checked out as well. Anyone have any idea regarding the validy of this watch?
Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet
Watch - J179607
Thanks
Fred,
You need to phone ShopNBC customer service and inform them you have heard the stones
in the watch are not diamonds. Ask to have a pre-paid return postage sticker mailed to you.
Also ask for the $55 in monetary reparations they are giving to other customers in your
situation..
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#202
08-06-2010, 12:30 PM
X-James Senior Member
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Posts: 286
Quote:
Originally Posted by WatchYaThink
James - I also purchased that sandstone classique for my wife, it has just a few tiny specs
of diamond chip accents. I am assuming those are acutally diamond, but if they are or not,
it wouldn't change the value of the watch much. However, the Diamond Botique model had
42 stones of much larger size .... having been led to believe those were actual diamonds
makes a significant difference in the value of the watch. So, what is your point?
Fred - Yes, that is the model in question. You can have it checked if you like, but I can
pretty much gurantee that you do NOT have genuine diamonds on that watch as you were
led to believe when you ordered it. If that makes a difference to you, then you should
contact shop.
The point is if they are going to blatantly lie about one watch why not blatantly lie about
others with diamonds and also $55 bucks is $55 bucks.
Its worth a try and to be honest I did not purchase that watch because it said diamonds but
because of the face and as of the other night when I looked at it again I really dont think
they are even diamond dust chips in it but ya just never really know.
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#203
08-06-2010, 12:30 PM
bat Senior Member
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Real Name: Fred C
Thanks Jerry will do that. Just sent email.
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#204
08-06-2010, 04:15 PM
willie99 Senior Member
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Location: Boston, MA
Posts: 228
Note the "prongs" appear to be non-functional -- they just seem to be raised bumps that are
not actually touching the stones. Perhaps this is a way to make adhered crystals look more
like prong-set diamonds.
Even if the "mix up" is entirely Invicta's fault, the problem would seem to extend to
ShopNBC because of their apparent lack of QC. ShopNBC sells a lot of jewelry, including
diamond jewelry, and I would now be very hesitant to purchase any precious stones or metal
jewelry from them.
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#205
08-06-2010, 05:08 PM
CecilG41 Member Member Geek
Join Date: Jun 2010
Location: Louisiana
Posts: 91
Real Name: Gary
Quote:
Originally Posted by WatchYaThink
Here is some new information.
As I mentioned in a previous post this watch is also listed at WOW, and described there as
containing "genuine diamonds". On 7-28 I sent an email enquiry to WOW and asked them
if they could verify that the models they had in their inventory contained actual diamonds.
I received an immediate email back saying, we assume that these are genuine diamonds
as described, but .... "Our descriptions are taken directly from Invicta. We will clarify with
them and get back to you."
Today, I received another email from WOW. It said, "Good Day, That watch does not have real diamonds."
I have also received a report from someone who saw this watch at a mall store, and it was
advertised at the store as "Genuine Diamond Accents". They purchased the watch, and
found out that the diamonds are not real, and are apparently pursuing some type of formal
claim.
There is substantial evidence that there were no versions of this watch produced with
genuine diamonds. All versions of this watch so far that have turned up at multiple outlet
sources have all had fake diamonds, and the sellers have all claimed that they relied on the
description of genuine diamonds that was provided to them by Invicta.
I don't know where the original story that there were two versions of this watch that got
mixed up came from, but so far that seems pretty dubious.
I don't think there was a mixup in the description of the watch at Shop, this is the
apparently the description that Invicta is providing for this watch to all the vendors it has
delievered them to.
What Model Invicta did you call WOW about? The thread is about Model 0132. Only ShopNBC
was selling this Model.
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#206
08-06-2010, 05:17 PM
timeman Senior Member
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Location: Long Island, New York Posts: 5,228
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Quote:
Originally Posted by CecilG41
What Model Invicta did you call WOW about? The thread is about Model 0132. Only
ShopNBC was selling this Model.
This is the only Invicta II Diamond Accented watch similar to the one in question here being
sold at WOW.
Women's Invicta II Diamond Accented Stainless Steel Style / Model: 0126
Brand Invicta
Style 0126
Case Stainless steel
Dial Color White
Bracelet Brushed and polished stainless steel
Clasp Type Jewelry
Diamonds 24 white diamonds set on bezel and 24 white diamonds set on bracelet
Movement Swiss parts quartz
Crystal Flame-Fusion
Water Resistant 50 Meters
Case Diameter 23 mm
Case Thickness 8 mm
Bracelet Width 12 mm
Bracelet Length 8 inches
Series Invicta II
Style Casual
Size Women's
Crown Push/pull
Case Back Screw-down
Material Stainless steel
Markers Silver tone
Hands Silver tone
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#207
08-06-2010, 06:23 PM
icewolf64 Senior Member Super Geek
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Location: Grand Rapids, MI
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Real Name: Dave
Thanks for the update, as any information does influence my buying lately.
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#208
08-06-2010, 07:59 PM
sherm Senior Member
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Posts: 7,614
I'm reporting my findings as I said I would.
I called the shop to let them know what I found out. They had no knowledge of it but
apologized for my trouble and said I could take it to a jeweler to have it checked out.
They agreed to extend my return date if I needed to return the watch.
I was at the jeweler today for another matter but brought the watch along. I so wanted to
hear they were real diamonds instead the jeweler said they are crystals.
I packed up the watch with an explanation.
My findings.
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Like a POWDERKEG!!!
JS
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#209
08-06-2010, 08:15 PM
WatchYaThink Senior Member
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Real Name: Larry
Quote:
Originally Posted by CecilG41
What Model Invicta did you call WOW about? The thread is about Model 0132. Only
ShopNBC was selling this Model.
Why do you think that only shop is selling this model?
Invicta support told me that model 0132 and model 0126 are the same watch. It is described
on wow as "diamond accents" ... they have confirmed that they are not diamonds. So, if it IS
the case that the shop model is only sold on shop, then this points to the fact that there are
mulitple models of this watch that have the same issue with them.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#210
08-07-2010, 06:10 AM
CecilG41 Member
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Location: Louisiana
Posts: 91
Real Name: Gary
Quote:
Originally Posted by WatchYaThink
Why do you think that only shop is selling this model?
Invicta support told me that model 0132 and model 0126 are the same watch. It is
described on wow as "diamond accents" ... they have confirmed that they are not
diamonds. So, if it IS the case that the shop model is only sold on shop, then this points to
the fact that there are mulitple models of this watch that have the same issue with them.
"Why do you think that only shop is selling this model?
Invicta support told me that model 0132 and model 0126 are the same watch."
You just quoted two different model numbers. The description is similiar so they may be the
same watch but the Model numbers are different. If you goggle you will find no other seller
selling the invicta Model
0132. If the the 0126 Stones are Crystals this opens up another Can of Misrepresentation
Worms.
Model 0132:
Bracelet: Stainless Steel
Movement: Swiss Parts ISA 638/1011 Quartz
Crystal: Flame Fusion
Crown: Push/Pull
Clasp: Foldover
Bracelet Measurements: 8" L x 12mm W
Case Measurements: 22 mm
Water Resistance: 5 ATM - 50 meters - 165 feet
Style 0126
Case Stainless steel
Dial Color White
Bracelet Brushed and polished stainless steel
Clasp Type Jewelry
Diamonds 24 white diamonds set on bezel and 24 white diamonds set on bracelet
Movement Swiss parts quartz
Crystal Flame-Fusion
Water Resistant 50 Meters
Case Diameter 23 mm
Case Thickness 8 mm
Bracelet Width 12 mm
Bracelet Length 8 inches
Series Invicta II
Style Casual
Size Women's
Crown Push/pull
Case Back Screw-down
Material Stainless steel
Markers Silver tone
Hands Silver tone
__________________
I just bought and received the 0126 thinking it was OK but I will have this one checked out.
Gary
Last edited by CecilG41; 08-07-2010 at 06:16 AM. Reason: Replace text
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#211
08-07-2010, 07:25 AM
bat Senior Member
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Join Date: Apr 2010 Location: Northeast Pennsylvania
Posts: 548
Real Name: Fred C
This is a copy of the email I received this morning regarding the email I sent yesterday. Will
wait now and see what happens.
Dear Mr.,
Thank you for your email. We are sorry for any concern you had in regards to diamonds on
the Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet
Watch (order 66696095) that you ordered. The following letter was sent to you via mail
regarding this matter:
Dear Valued ShopNBC Customer,
We are writing about your recent purchase from ShopNBC of item J179607 the Invicta
Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch. Due to
an unintentional inventory mix up, the watch you received may have been accented with
crystals and not diamonds. Because the watch styles are identical in appearance, only a
jeweler can validate whether the accent stones on the watch are crystal or diamond. The
retail value of the crystal accented watch is $35.00 less then the diamond accented watch.
Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may cause
you. As part of ShopNBC’s commitment to customer service and because we value you as a
customer, we are refunding your credit card the price difference of $35.00. If your order was
placed using ValuePays, this credit will be applied to your future ValuePay payments. We are
also applying a $20.00 ShopCredit to your account for use on a future purchase within 90
days.
If you decide that you would like to return the watch, we have extended your return
privileges and have enclosed a prepaid UPS return label, which you can use to return the
watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your
account the remaining monies owed to you, including shipping and handling and any
applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keep or return the
watch.
If you have any questions, please call our Customer Service number at 1-800-676-5523,
open every day from 8am-8pm CST.
Again, we apologize for any inconvenience that this issue may have caused you.
Please feel free to contact us again if you have any further questions or concerns.
Thank you for shopping with ShopNBC.
Regards,
Andrea C.
Customer Service Representative
ShopNBC
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#212
08-07-2010, 08:24 AM
timeman Senior Member
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Fred C,
In your post the e-mail said "If you decide that you would like to return the watch, we have
extended your return privileges and have enclosed a prepaid UPS return label, which you can
use to return the watch at no additional cost to you".
Does this mean you have to notify them a second time to get the prepaid UPS return sticker,
if you want a refund?
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#213
08-07-2010, 01:13 PM
WatchYaThink Senior Member
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Posts: 3,083
Real Name: Larry
"If you goggle you will find no other seller selling the invicta Model
0132. If the the 0126 Stones are Crystals this opens up another Can of Misrepresentation
Worms."
The model listed on the wow website is 0126, it is described as "diamond accent" ... yhey
have verified that is has crystals .... they told me they will have their IT person correct the
online description. At least one other person purchased a "Classique Diamond Botique"
model from a store outlet also described as diamonds, and verified that it had crystals. I
have seen no evidence that there ARE ANY diamond versions of this watch.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#214
08-07-2010, 03:25 PM
rottieluv Senior Member
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Join Date: Mar 2009 Location: Zellwood, FL (near Orlando)
Posts: 1,550
Real Name: Denise
Quote:
Originally Posted by WatchYaThink
"If you goggle you will find no other seller selling the invicta Model
0132. If the the 0126 Stones are Crystals this opens up another Can of Misrepresentation
Worms."
The model listed on the wow website is 0126, it is described as "diamond accent" ... yhey
have verified that is has crystals .... they told me they will have their IT person correct the
online description. At least one other person purchased a "Classique Diamond Botique"
model from a store outlet also described as diamonds, and verified that it had crystals. I
have seen no evidence that there ARE ANY diamond versions of this watch.
This is something I have wondered about, myself. Before Jim S. deleted his posts on the issue, he did say he was told by SNBC that there were two versions of this watch, some with crystals and some with diamonds. I have yet to see any evidence of this watch with
diamonds.
I still find it hard to believe that all day of the presentations, and I know Jill did at least a few of them, that nobody actually looked at the watch. An Invicta representative and seasoned jewelry professionals didn't notice that these stones were glued in crystals?
~ Denise
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#215
08-07-2010, 03:32 PM
bat Senior Member Veteran Geek
Join Date: Apr 2010
Location: Northeast Pennsylvania
Posts: 548 Real Name: Fred C
It is my understanding that this was a confirmation email and that I would be receiving a
letter in the mail along with the return label.. I guess we just have to wait and see now. I fig
7 to 10 working days. I will keep you posted.
Quote:
Originally Posted by timeman
Fred C,
In your post the e-mail said "If you decide that you would like to return the watch, we
have extended your return privileges and have enclosed a prepaid UPS return label, which
you can use to return the watch at no additional cost to you".
Does this mean you have to notify them a second time to get the prepaid UPS return
sticker, if you want a refund?
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#216
08-07-2010, 03:57 PM
timeman Senior Member
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Real Name: Jerry
Quote:
Originally Posted by bat
It is my understanding that this was a confirmation email and that I would be receiving a
letter in the mail along with the return label.. I guess we just have to wait and see now. I
fig 7 to 10 working days. I will keep you posted.
I assume no one is keeping this watch, and will be returning them. As soon as someone
receives this letter with the prepaid return sticker, please let us know. I will do the same.
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#217
08-07-2010, 04:11 PM
steves02 Senior Member Senior Geek
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Location: York, PA Posts: 360
If people keep buying Invictas, this is what will keep happening.
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#218
08-08-2010, 10:30 AM
407guy Senior Member
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Posts: 331
Not to sound like an arse, but what did you expect only paying $171?
Yes, the misrepresentation is a problem but there comes a point when a price/deal is too
good to be true.
Think about it.
Good luck on dealing with this issue, I know it must suck.
.
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Purchased brands: Chase-Durer, Timex, Citizen, and Invictas.
Gifted brands: Rolex, Breitling, Lum-Tec, Citzens, and Seiko.
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#219
08-08-2010, 10:38 AM
timeman Senior Member
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Posts: 5,228 Real Name: Jerry
Quote:
Originally Posted by 407guy
Not to sound like an arse, but what did you expect only paying $171?
Yes, the misrepresentation is a problem but there comes a point when a price/deal is too
good to be true.
Think about it.
Good luck on dealing with this issue, I know it must suck.
.
I expected what was advertised by ShopNBC & Invicta. Do viewers need to second guess
what's being sold there as authentic? I think they do in like of the recent misrepresentations.
Even if the stones were real diamond accents, the selling price was feasible.
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#220
08-08-2010, 10:41 AM
Hotspur Senior Member
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Posts: 1,231 Real Name: William (Bill)
Diamond prices are kept artificially high to foster the idea that they are scarce and precious.
If DeBeers Consolidated released all the diamonds they have stored away, world market
prices for diamonds would tank in a heartbeat. Also, don't see any claim that these
"diamonds" were more expensively prong set. So, not sure that "too good to be true" is
applicable here. Simple misrepresentation on someone's part. "Intentional" is, I think, a real
stretch. Have to see how it is handled to get a read on that.
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#221
08-08-2010, 10:41 AM
407guy Join Date: Feb 2010
Location: 407 area code
Senior Member Senior Geek
Posts: 331
Fair enough timeman. I don't like diamonds on watches (and neither does my wife) so I may
have mis-spoken about the price and what is reasonable or not.
Again, sorry to read about this issue.
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#222
08-08-2010, 11:04 AM
tampa8 Senior Member Super Geek
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Location: Tampa FLorida & Storrs Ct
Posts: 1,229
Quote:
Originally Posted by 407guy
Not to sound like an arse, but what did you expect only paying $171?
Yes, the misrepresentation is a problem but there comes a point when a price/deal is too
good to be true.
Think about it.
Good luck on dealing with this issue, I know it must suck.
.
I guess I would ask you to think about it. Going by that theory, just what is the price that we
can say it's not too good to be true? If it was $200 should we have expected diamonds?
$250? To me that line of thought that is ok to misrepresent and buyer beware is absurd.
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You mean what time is it now?
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#223
08-08-2010, 11:13 AM
Mike_NavyNuke Senior Member
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Join Date: Jan 2010
Location: Norfolk VA
Posts: 1,200 Real Name: Mike
Quote:
Originally Posted by 407guy
Not to sound like an arse, but what did you expect only paying $171?
Yes, the misrepresentation is a problem but there comes a point when a price/deal is too
good to be true.
Think about it.
Good luck on dealing with this issue, I know it must suck.
.
You should look into the price of small diamonds and the cost to produce a tiny swiss parts
quartz watch like this. If Invicta can sell us the Reserve Pro Diver with Diamonds AND an
SW200 automatic swiss made for ~$150; then this watch has absolutely NO price/deal ratio
that is too good.
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#224
08-08-2010, 01:22 PM
DIDMYTIME Member
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When will some people learn. Some brands should just be treated as nothing more than
costume jewelry.
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#225
08-08-2010, 02:06 PM
407guy Senior Member
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Posts: 331
Quote:
Originally Posted by DIDMYTIME
When will some people learn. Some brands should just be treated as nothing more than
costume jewelry.
watchluv Senior Member
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Posts: 2,593
I wonder why Invicta hasn't apoligized for this. They really need to give a response, this is
deceit and their reputation is on the line. Not to give some kind of explaination is admitting
they knew and have nothing more to say about it.
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#227
08-08-2010, 02:40 PM
WatchYaThink Senior Member Master WatchGeek
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Location: Sunnyvale, CA
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Real Name: Larry
Quote:
Originally Posted by watchluv
I wonder why Invicta hasn't apoligized for this. They really need to give a response, this is
deceit and their reputation is on the line. Not to give some kind of explaination is admitting
they knew and have nothing more to say about it.
At least some explanation, and details .... what exactly happened, how did this happen, how
many were effected, what's being done, etc.
Commentary from the Technical Brand Manager has been deafening in it's absence.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#228
Yesterday, 05:49 AM
bobbob1313 Junior Member
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Join Date: May 2010
Posts: 13
Quote:
Originally Posted by WatchGeek4Life
Thanks for the update jerry, Kudos to shop to be all over this so quickly and
trying to get it straightend out. My daughter had her's tested at work
today.....they are diamonds, so she is cool.
Quote:
Originally Posted by WatchYaThink
I have seen no evidence that there ARE ANY diamond versions of this watch.
You've said this a couple of times. It's on the first page of this thread.
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#229
Yesterday, 06:18 AM
CecilG41 Member
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Location: Louisiana
Posts: 91
Real Name: Gary
My Value payments on the 0132 were reduced by $35 overnight. I still don't have my letter
from ShopNBC. It will be one week tomorrow that I was told I will get one. I expect it will be
here no later than Friday. I assume it will have the return label.
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#230
Yesterday, 07:21 AM
timeman Senior Member
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Join Date: Mar 2008
Location: Long Island, New York Posts: 5,228
Real Name: Jerry
Today I received the letter from ShopNBC's customer service and the prepaid return postage
sticker. The letter reads as follows:
August 2, 2010
Dear Valued ShopNBC Customer,
We are writing about your recent purchase from ShopNBC of item J 179607 the Invicta
Women's Classique Boutique Quartz Accent Stainless Steel Bracelet Watch. Due to an
unintentional inventory mix up, the watch you received may have been accented with
crystals and not diamonds. Because the watch styles are identical in appearance, only a
jeweler can validate whether the accent stones on the watch are crystals or diamond. The
retail value of the crystals accented watch is $35.00 less then the diamond accented watch.
Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may cause
you. As part of ShopNBC's commitment to customer service and because we value you as a
customer, we are refunding your credit card the price difference of $35.00. If your order was
placed using ValuePays, this credit will be applied to your future ValuePay payments. We are
also applying a $20.00 ShopCredit to your account for use on a future purchase within 90
days.
If you decide that you would like to return the watch, we have extended your return
privileges and have enclosed a prepaid UPS return label, which you can use to return the
watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your
account the remaining monies owed to you, including shipping and handling and any
applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return the
watch.
If you have any question. please call our Customer Service number at 1-800-676-5523,
open every day from 8am-8pm CST.
Again, we apologize for any inconvenience that this issue may have caused you.
Thank you for shopping with ShopNBC.
Sincerely,
Jeff Lewis
Vice President, Customer Experience
ShopNBC
This letter states they are apologizing for both ShopNBC and Invicta. It would have been nice
if Invicta had responded to my e-mail I sent them, and at least state the matter was being
investigated. But not a word or any explanation on this incident has been made by Invicta.
There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my
threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I
must live with for the rest of my life. Which will make it difficult putting and taking off
watches.
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#231
Yesterday, 07:31 AM
bat Senior Member Veteran Geek
Join Date: Apr 2010
Location: Northeast Pennsylvania
Posts: 548
Real Name: Fred C
Quote:
Originally Posted by timeman
Today I received the letter from ShopNBC's customer service and the prepaid return
postage sticker. The letter reads as follows:
August 2, 2010
Dear Valued ShopNBC Customer,
We are writing about your recent purchase from ShopNBC of item J 179607 the Invicta
Women's Classique Boutique Quartz Accent Stainless Steel Bracelet Watch. Due to an
unintentional inventory mix up, the watch you received may have been accented with
crystals and not diamonds. Because the watch you received may have been accented with
crystals and not diamonds. Because the watch styles are identical in appearance, only a
jeweler can validate whether the accent stones on the watch are crystals or diamond. The
retail value of the crystals accented watch is $35.00 less then the diamond accented
watch.
Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may
cause you. As part of ShopNBC's commitment to customer service and because we value
you as a customer, we are refunding your credit card the price difference of $35.00. If your
order was placed using ValuePays, this credit will be applied to your future ValuePay
payments. We are also applying a $20.00 ShopCredit to your account for use on a future
purchase within 90 days.
If you decide that you would like to return the watch, we have extended your return
privileges and have enclosed a prepaid UPS return label, which you can use to return the
watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your
account the remaining monies owed to you, including shipping and handling and any
applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return the
watch.
If you have any question. please call our Customer Service number at 1-800-676-5523,
open every day from 8am-8pm CST.
Again, we apologize for any inconvenience that this issue may have caused you.
Thank you for shopping with ShopNBC.
Sincerely,
Jeff Lewis
Vice President, Customer Experience
ShopNBC
This letter states they are apologizing for both ShopNBC and Invicta. It would have been
nice if Invicta had responded to my e-mail I sent them, and at least state the matter was
being investigated. But not a word or any explanation on this incident has been made by
Invicta.
There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my
threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I
must live with for the rest of my life. Which will make it difficult putting and taking off
watches.
Well Jerry I guess we now know what is what. ??????????????????????? At
least it was addressed by someone. As far as the carpal tunnel goes that is what the $35.00
is for .
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#232
Yesterday, 07:44 AM
timeman Senior Member
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Real Name: Jerry
Quote:
Originally Posted by bat
As far as the carpal tunnel goes that is what the $35.00 is for .
What $35, I'm returning the watch so I don't get it. And the $20 credit will pay for my
appraisal. So I'm breaking even.
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#233
Yesterday, 07:51 AM
JoeH Senior Member Super Geek
Join Date: Aug 2008
Location: Machester, Ct.
Posts: 2,295
Real Name: Joe H
That $ucks Jerry.... They should have given you the watch for free...twenty bucks is like
telling you to pound sand....
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#234
Yesterday, 08:21 AM
mdhorner Senior Member
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Join Date: Oct 2009
Location: Chicago, IL
Posts: 978 Real Name: Michael
Quote:
Originally Posted by timeman
Today I received the letter from ShopNBC's customer service and the prepaid return
postage sticker. The letter reads as follows:
August 2, 2010
Dear Valued ShopNBC Customer,
We are writing about your recent purchase from ShopNBC of item J 179607 the Invicta
Women's Classique Boutique Quartz Accent Stainless Steel Bracelet Watch. Due to an
unintentional inventory mix up, the watch you received may have been accented with
crystals and not diamonds. Because the watch you received may have been accented with
crystals and not diamonds. Because the watch styles are identical in appearance, only a
jeweler can validate whether the accent stones on the watch are crystals or diamond. The
retail value of the crystals accented watch is $35.00 less then the diamond accented
watch.
Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may
cause you. As part of ShopNBC's commitment to customer service and because we value
you as a customer, we are refunding your credit card the price difference of $35.00. If your
order was placed using ValuePays, this credit will be applied to your future ValuePay
payments. We are also applying a $20.00 ShopCredit to your account for use on a future
purchase within 90 days.
If you decide that you would like to return the watch, we have extended your return
privileges and have enclosed a prepaid UPS return label, which you can use to return the
watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your
account the remaining monies owed to you, including shipping and handling and any
applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return
the watch.
If you have any question. please call our Customer Service number at 1-800-676-5523,
open every day from 8am-8pm CST.
Again, we apologize for any inconvenience that this issue may have caused you.
Thank you for shopping with ShopNBC.
Sincerely,
Jeff Lewis
Vice President, Customer Experience
ShopNBC
This letter states they are apologizing for both ShopNBC and Invicta. It would have been
nice if Invicta had responded to my e-mail I sent them, and at least state the matter was
being investigated. But not a word or any explanation on this incident has been made by
Invicta.
There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my
threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I
must live with for the rest of my life. Which will make it difficult putting and taking off
watches.
SNBC is turning ghetto. "keeps or return" lol. But seriously, nice gesture from the shop, but
invicta is falling short by not showing any type of concern or giving any explanation. That's
the least we could expect from them.
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#235
Yesterday, 08:30 AM
timeman Senior Member
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Posts: 5,228 Real Name: Jerry
Quote:
Originally Posted by mdhorner
SNBC is turning ghetto. "keeps or return" lol. But seriously, nice gesture from the shop,
but invicta is falling short by not showing any type of concern or giving any explanation.
That's the least we could expect from them.
That was a typo on my part. It should read "keep or return", not keeps.
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#236
Yesterday, 08:33 AM
bat Senior Member Veteran Geek
Join Date: Apr 2010
Location: Northeast Pennsylvania
Posts: 548
Real Name: Fred C
Only kidding Jerry abt $35.00. Got my letter today also with return label but no credit
issued. I paid $119.00 for this - $55 would be $64.00. I'll keep for that since my wife likes
the watch regardless crystals or diamonds. The issue for me is why mislead the customer to
start with. Seems like a lot of miscommunication between Shop and Invicta lately.
I have not purchased an Invicta now since this in June and will be very careful going
forward. Doesn't seem to be an issue with any other brand. ??????
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#237
Yesterday, 08:57 AM
timeman Senior Member True WatchGeek
Join Date: Mar 2008 Location: Long Island, New York
Posts: 5,228
Real Name: Jerry
Quote:
Originally Posted by bat
Only kidding Jerry abt $35.00. Got my letter today also with return label but no credit
issued. I paid $119.00 for this - $55 would be $64.00. I'll keep for that since my wife likes
the watch regardless crystals or diamonds. The issue for me is why mislead the customer
to start with. Seems like a lot of miscommunication between Shop and Invicta lately.
I have not purchased an Invicta now since this in June and will be very careful going
forward. Doesn't seem to be an issue with any other brand. ??????
At least we have an option. But what about the possible thousands of customers who haven't
been notified? Why doesn't ShopNBC notify all the customers who ordered this watch? In
ShopNBC's letter it states, "Due to an unintentional inventory mix up, the watch you
received may have been accented with crystals and not diamonds. Because the watch styles
are identical in appearance, only a jeweler can validate whether the accent stones on the
watch are crystals or diamond."
So why isn't everyone notified who purchased the watch to have them inspected by a
jeweler, to see if the stones are diamonds or crystals? It's my opinion ShopNBC doesn't want
to take back thousands of watches and issue refunds, but only to offer refunds for the few
who discovered it on their own.
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#238
Yesterday, 09:16 AM
WatchYaThink Senior Member
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Posts: 3,083
Real Name: Larry
Quote:
Originally Posted by bobbob1313
You've said this a couple of times. It's on the first page of this thread.
You referenced this quote:
Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying to get it
straightend out. My daughter had her's tested at work today.....they are diamonds, so she is cool.
But, if you read my subsequent posts you would see that this person then reported to me in
PM that he was not confident that office had the ability to actually properly perform that test,
and he planned to take the watch to have it actually tested.
At this point the story that there were two different models of this watch that got mixed up
in inventory is very doubtful. I also doubt that shop is sending that letter out to all the
customers, and is probably just sending to those who contact them about the issue.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#239
Yesterday, 09:37 AM
timeman Senior Member
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Real Name: Jerry
Quote:
Originally Posted by WatchYaThink
At this point the story that there were two different models of this watch that got mixed up
in inventory is very doubtful. I also doubt that shop is sending that letter out to all the
customers, and is probably just sending to those who contact them about the issue.
I would have liked the option to exchange my crystal watch for the mixed up one with the
diamonds. Since in their e-mail they mentioned two different watches, one with diamonds
and the other with crystals. I would like the diamond one they refer to, that was supposedly
correctly sent to some customers. I would also like to know the diamond model they are
referring to, but am doubtful there was one to begin with.
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#240
Yesterday, 10:20 AM
Budabear Senior Member
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Join Date: Apr 2008
Location: Yonkers, NY
Posts: 2,562
Real Name: Darius
Quote:
Originally Posted by timeman
I would have liked the option to exchange my crystal watch for the mixed up one with the
diamonds. In fact, I would like to know the diamond model they are referring to, but am
doubtful there was one to begin with.
That's correct, they can't offer you what they never made. I find it appalling that no matter
what Invicta does there are still so many that will reply "well unitil it happens to me". It is
amazing how many can ignore the bad customer service, extremely bad repairs done over
and over or sometimes no repairs done at all, and even the fact that so many BRAND NEW
WATCHES are received broken.
Why would anyone expect anything to be done by Invicta. They have no reason to. As long
as there watches keep selling they need not concern themselves with little things like broken
watches or horrific warranty repairs. I'm sorry for those who purchased this watch and so
glad I didn't. Fortunately for me it is unlikely it will happen to be because I no longer have
interest in purchasing new Invicta watches. But that is just me. I also feel that Invicta is
getting away with a big one in this case. Too many people have purchased this watch and
I'm sure the only people that will receive the discounts and free shipping back are those here
in geeks that have made noise. The thousands of other people will probably never find out
what they have until the crystals fall out.
I have purchased two Invicta watches with diamonds for my wife and one for myself which is
currently being repaired by Invicta. When mine comes back, as a precaution I am getting all
three appraised to make sure that they are real diamonds in each.
The only other thing I will say is that it takes a lot more then coming up with lots and lots of
new designs to be a good company. There should be at least a little honesty and good
customer service.
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#241
Yesterday, 10:45 AM
bat Senior Member
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Posts: 548 Real Name: Fred C
Quote:
Originally Posted by WatchYaThink
You referenced this quote:
Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying to get it
straightend out. My daughter had her's tested at work today.....they are diamonds, so she is
cool.
But, if you read my subsequent posts you would see that this person then reported to me
in PM that he was not confident that office had the ability to actually properly perform that
test, and he planned to take the watch to have it actually tested.
At this point the story that there were two different models of this watch that got mixed up
in inventory is very doubtful. I also doubt that shop is sending that letter out to all the
customers, and is probably just sending to those who contact them about the issue.
fyi: The letter I received today was postmarked and dated prior to my email to them. That
would take the wind out of your theory.
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#242
Yesterday, 11:22 AM
sanlover99 Banned
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Join Date: Jun 2010
Posts: 301
Quote:
Originally Posted by timeman
It would have been nice if Invicta had responded to my e-mail I sent them, and at least
state the matter was being investigated. But not a word or any explanation on this incident
has been made by Invicta.
the better question is why have multiple employed members of invicta (and shop too) have
not commented or apologized for this situation. is it really that hard to miss a 240+ posts
thread?
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#243
Today, 11:43 AM
timeman Senior Member
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Location: Long Island, New York
Posts: 5,228
Real Name: Jerry
Summing Up
Well I just dropped off my Invicta II Women's Classique Boutique Quartz Diamond Accent
Stainless Steel Bracelet Watch - J179607 at UPS for return to ShopNBC for a refund. The
reason for the return was the 42 stones on the watch that were advertised as diamond
accents were actually crystals instead. I think this thread has pretty much run its course, but
would like to give my opinions on how ShopNBC and Invicta handled it.
Here is ShopNBC’s explanation of what happened, “Due to an unintentional inventory mix
up, the watch you received may have been accented with crystals and not diamonds.
Because the watch styles are identical in appearance, only a jeweler can validate whether
the accent stones on the watch are crystals or diamond.” My response to this is why hasn’t
ShopNBC notified the 3200 customers who purchased this watch, but just the few who
discovered it on their own, and complained about it? I believe ShopNBC wanted to limit their
liability by drastically reducing the number of customers they would have to give a refund to.
Why did ShopNBC remove the following “Product Review” from their web site? “I bought this
watch for my wife and one of the so-called diamonds fell out 1 day after it arrived. We took
it to our jeweler and he advised me that this watch contained no diamonds, but that these
were only crystals that were cheaper then CZ's. Shame on Invicta and ShopNBC once again.
False advertsing is a crime. If you have one of these I would send it back for a full refund
before your 30 day window closes". I also made out a “Product Review" on this watch, that
was similar to the one removed. My “Product Review” never appeared. Again ShopNBC
wanted to prevent customers finding out that their watch might have crystals instead of
diamonds, which would result in less returns and subsequent refunds.
When this incident started to be reported on, why did ShopNBC list J179607 as “Sold Out”,
when there was still inventory available for sale? Again it’s my opinion that if the item was
listed as “Sold Out” they wouldn’t have to exchange crystals watches for the reported
diamond version. My first e-mail to ShopNBC was to request an exchange for the diamond
version, but was told by ShopNBC they couldn’t because J179607 was “Sold Out”.
As of this date I have not been contacted by Invicta Customer Service on this matter. I sent
them the same e-mail as the one that went to ShopNBC. Couldn’t they at least acknowledge
my correspondence? State the matter was being investigated, there was a mix up, or we’ll
get back to you when we have more information, SAY SOMETHING? As far as I know no
statement from Invicta has been posted on this forum either. Is this the way a company
should be conducting business?
This is just the most recent Invicta / ShopNBC “mix up”, and appears nothing is being done
to correct them. All they need to do would be to inspect the items being sold before being
presented for sale. That doesn’t sound too difficult to me.
Hopefully these types of “mix ups” will not happen again. But until I’m assured the problem
has been corrected, I will inspect each item to see what was advertised, is the same as what
I bought. Because if you don’t pick it up, don’t expect to be notified by ShopNBC or Invicta
on it.
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#244
Today, 12:11 PM
imawatchgeek Senior Member Veteran Geek
Join Date: Dec 2009 Location: Brooklyn, NY
Posts: 953
Real Name: Mark
Quote:
Originally Posted by timeman
Today I received the letter from ShopNBC's customer service and the prepaid return
postage sticker. The letter reads as follows:
August 2, 2010
Dear Valued ShopNBC Customer,
We are writing about your recent purchase from ShopNBC of item J 179607 the Invicta
Women's Classique Boutique Quartz Accent Stainless Steel Bracelet Watch. Due to an
unintentional inventory mix up, the watch you received may have been accented with
crystals and not diamonds. Because the watch styles are identical in appearance, only a
jeweler can validate whether the accent stones on the watch are crystals or diamond. The
retail value of the crystals accented watch is $35.00 less then the diamond accented
watch.
Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may
cause you. As part of ShopNBC's commitment to customer service and because we value
you as a customer, we are refunding your credit card the price difference of $35.00. If your
order was placed using ValuePays, this credit will be applied to your future ValuePay
payments. We are also applying a $20.00 ShopCredit to your account for use on a future
purchase within 90 days.
If you decide that you would like to return the watch, we have extended your return
privileges and have enclosed a prepaid UPS return label, which you can use to return the
watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your
account the remaining monies owed to you, including shipping and handling and any
applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return the
watch.
If you have any question. please call our Customer Service number at 1-800-676-5523,
open every day from 8am-8pm CST.
Again, we apologize for any inconvenience that this issue may have caused you.
Thank you for shopping with ShopNBC.
Sincerely,
Jeff Lewis
Vice President, Customer Experience
ShopNBC
This letter states they are apologizing for both ShopNBC and Invicta. It would have been
nice if Invicta had responded to my e-mail I sent them, and at least state the matter was
being investigated. But not a word or any explanation on this incident has been made by
Invicta.
There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my
threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I
must live with for the rest of my life. Which will make it difficult putting and taking off
watches.
Well if you had walked into Macy's and bought a cartier watch, found out it was crystals,
took it back to Macy's and the mgr came out, apologized to you and offered your full refund
and a $20 gift certificate for future purchases...would you be expecting Cartier to issue you
an apology?
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#245
Today, 12:31 PM
WatchYaThink Senior Member
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Posts: 3,083
Real Name: Larry
Quote:
Originally Posted by imawatchgeek
Well if you had walked into Macy's and bought a cartier watch, found out it was crystals,
took it back to Macy's and the mgr came out, apologized to you and offered your full
refund and a $20 gift certificate for future purchases...would you be expecting Cartier to
issue you an apology?
If, in your scenario, Macy had sold the watch with the representation of diamonds because
that is what they were falsely told by Cartier .... then, it is nice of Macy to apologize, but in
fact, in that case, YES .... Cartier is the one who really owes the aplogogy.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#246
Today, 12:43 PM
RLFierro Senior Member
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Location: The Beautiful Eastern Shore of Virginia Posts: 4,021
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Quote:
Originally Posted by WatchYaThink
If, in your scenario, Macy had sold the watch with the representation of diamonds because
that is what they were falsely told by Cartier .... then, it is nice of Macy to apologize, but in
fact, in that case, YES .... Cartier is the one who really owes the aplogogy.
Can't argue with sound logic.
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#247
Today, 01:04 PM
bobbob1313 Junior Member
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Posts: 13
Quote:
Originally Posted by WatchYaThink
If, in your scenario, Macy had sold the watch with the representation of diamonds because
that is what they were falsely told by Cartier .... then, it is nice of Macy to apologize, but in
fact, in that case, YES .... Cartier is the one who really owes the aplogogy.
How much of an indication, if any, is there that Invicta intentionally misled ShopNBC?
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#248
Today, 01:05 PM
bobbob1313 Junior Member
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Posts: 13
Quote:
Originally Posted by timeman
My response to this is why hasn’t ShopNBC notified the 3200 customers who purchased
this watch, but just the few who discovered it on their own, and complained about it?
According to the fellow in this thread, ShopNBC contacted him without him first notifying
them of the issue.
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#249
Today, 01:09 PM
WatchYaThink Senior Member Master WatchGeek
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Location: Sunnyvale, CA
Posts: 3,083 Real Name: Larry
Quote:
Originally Posted by bobbob1313
How much of an indication, if any, is there that Invicta intentionally misled ShopNBC?
Who said anything about "intentionally" ???
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
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#250
Today, 01:09 PM
imawatchgeek Senior Member
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Location: Brooklyn, NY Posts: 953
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Quote:
Originally Posted by bobbob1313
How much of an indication, if any, is there that Invicta intentionally misled ShopNBC?
Exactly, which is why Shop sent you the letter...
Not arguing here just trying to make sense of it all.
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Quote:
Originally Posted by WatchYaThink
Who said anything about "intentionally" ???
I think the phrasing of your post implies that, in that you said they were "falsely told by".
There's no indication that they were told anything by Invicta. It's entirely possible that the
mix up was 100% on Shop's part, and, in fact, all available information points to that, given
that they are taking all of the blame for it and taking the financial hit associated with it.
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#252
Today, 01:29 PM
WatchYaThink Senior Member
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Real Name: Larry
Quote:
Originally Posted by bobbob1313
I think the phrasing of your post implies that, in that you said they were "falsely told by".
There's no indication that they were told anything by Invicta. It's entirely possible that the
mix up was 100% on Shop's part, and, in fact, all available information points to that,
given that they are taking all of the blame for it and taking the financial hit associated with
it.
Just as was the case with WOW, who told me that they "rely on product descriptions
provided by Invicta" ... and is the case with other retailers who sell Invicta product .... I
believe that Shop relies on Invicta to provide them with the product descriptions for each
model.
I acutally suspect that Invicta intended these watches to have diamonds in them, and the
product descriptions provided by Invicta represent what they believed they were supplying. I
suspect that the "error" occured with the manufacturer ..... but we don't know since Invicta
is silent on the matter, which only just fosters speculation.
As far as shop "taking the financial hit" .... we also don't know what financial arrangements
exist between shop and Invicta over this matter.
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#253
Today, 01:32 PM
bobbob1313 Junior Member
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Quote:
Originally Posted by WatchYaThink
As far as shop "taking the financial hit" .... we also don't know what financial arrangements
exist between shop and Invicta over this matter.
Which is precisely why we should continue all of the baseless speculation going on in this
thread.
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#254
Today, 01:42 PM
WatchYaThink Senior Member
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Quote:
Originally Posted by bobbob1313
Which is precisely why we should continue all of the baseless speculation going on in this
thread.
Have you seen any speculation about the financial arrangement between shop and Invicta
regarding this issue?
And second, whatever other speculation is going on it is not "baseless" ... there is proof of
what happened, so it's not baseless, and there would not be any speculation at all if the
parties involved would just provide the information.
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#255
Today, 01:43 PM
bobbob1313 Junior Member
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There is decidedly not proof of what happened, beyond "some undetermined number of
people received watches with crystal instead of diamond. Maybe everyone, maybe half, who
knows?". We literally know nothing except that some people received crystals and that
ShopNBC is offering them a refund and a credit.
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#256
Today, 01:46 PM
timeman Senior Member
True WatchGeek
Join Date: Mar 2008
Location: Long Island, New York
Posts: 5,228
Real Name: Jerry
Quote:
Originally Posted by imawatchgeek
Well if you had walked into Macy's and bought a cartier watch, found out it was crystals,
took it back to Macy's and the mgr came out, apologized to you and offered your full
refund and a $20 gift certificate for future purchases...would you be expecting Cartier to
issue you an apology?
According to your logic then Invicta should apologize to ShopNBC for selling them watches,
that were claimed to have real diamonds but were crystals instead. ShopNBC apologized for
Invicta in their letter. I haven't heard Invicta apologize to anyone, be it ShopNBC or the
3200 people who bought these watches.
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#257
Today, 01:49 PM
WatchYaThink Senior Member
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Join Date: Sep 2008 Location: Sunnyvale, CA
Posts: 3,083
Real Name: Larry
What I mean is that there is "proof" that watches were promoted and sold as diamond that
actually were made with crystal. There is proof of that. There is proof that it was not ONLY
the models at shop that had this problem, but also the same Invicta models sold at retail
outlets and at wow that also were promoted as diamond but proven to be crystal. Likely
conclusions can be drawn from this, and yes they would be speculative ... but not baseless.
WHY has there been no statement from Invicta?
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#258
Today, 02:07 PM
bobbob1313 Junior Member
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Join Date: May 2010
Posts: 13
And yet we have no real idea of the extent of it, do we? But assumptions are being made on
the extent, are they not?
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#259
Today, 02:10 PM
timeman Senior Member
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Join Date: Mar 2008 Location: Long Island, New York
Posts: 5,228
Real Name: Jerry
Quote:
Originally Posted by bobbob1313
And yet we have no real idea of the extent of it, do we? But assumptions are being made
on the extent, are they not?
Extent of what?
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#260
Today, 02:13 PM
DIDMYTIME Member
Member Geek
Join Date: Jul 2008
Posts: 75
Just some food for thought. I was watching another shopping channel last week and they
were selling 3 carats of assorted ruby and sapphire stones for $29.99. Makes one wonder
why they make such a big deal about watches their selling that have rubies, sapphires or
diamonds. It's bad enough the gems are priced so low, but now we have to wonder if we are
getting the real deal.
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#261
Today, 02:36 PM
timeman Senior Member
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Join Date: Mar 2008
Location: Long Island, New York
Posts: 5,228
Real Name: Jerry
Quote:
Originally Posted by bobbob1313
And yet we have no real idea of the extent of it, do we? But assumptions are being made
on the extent, are they not?
In an e-mailed I received from ShopNBC customer service they informed me that in order to
be notified on this matter, the customer would have had to email in to our (ShopNBC)
Customer Service, and then receive a reply from his inquiry. We (ShopNBC) did not send out
automated emails to our customers regarding this matter.
So there is no assumption here. Only customers who notified ShopNBC were given the
opportunity to return the watch for a refund, due to the diamond issue.
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#262
Today, 02:44 PM
subaquaviva Senior Member
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Join Date: Nov 2009 Location: NEW YORK CITY
Posts: 1,173
Real Name: V.C.
Quote:
Originally Posted by WatchYaThink
At least some explanation, and details .... what exactly happened, how did this happen,
how many were effected, what's being done, etc.
Commentary from the Technical Brand Manager has been deafening in it's absence.
I really believe it's unfair to imply that Mike has been derelict in his position, as TBM, by not
making comments on this issue. With the huge ammount of product that Invicta brings to
the SHOP each week, it would be impossible for the man to know the exact specs of each
item. Even though he is very knowledgable about the inventory, he has to rely on what he is
told and what the description of the watch states. It is quite obvious, at least to me, that the
man works an inordinate ammount of hours each week, all at different times of the day and
with a only a few hours to rest in between shows. He does a pretty damn good job in
presenting the watches and passing on the information that he is aware of. It's getting to the
point now where the man's integrity is being impugned and he is being blamed for a mistake
he did not cause. The issue has been addressed and is being remedied by SHOP NBC and in
their response they apologized (along with Invicta) for what they said was 'an unintentional
inventory mix up' . As far as I know, Mike doesn't work in the SHOP warehouse in his limited
free time inspecting and unloading all the boxes that arrive from Invicta. There is no
conspiracy here, no sweeping anything under the rug and most importantly there is no
reason to keep on blaming an innocent party who owes no one anything, least of all an
explanation.
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#263
Today, 02:55 PM
BIGNOIZE Senior Member Master WatchGeek
Join Date: Mar 2009
Location: from ny live in g.a
Posts: 3,775
wow is all i got on this one
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