Knowledge ManagementStrategy & Program

Bandung, 10-11 April 2012

Moh. Haitan Rachman

E : haitan.rachman@multiforma.co.id

haitan.rachman@gmail.com

W : haitanrachman.wordpress.com

FB: facebook.com/haitanrachman

T : twitter.com/haitanrachman

Agenda

1. Day – 1 Fundamental, Concept, Systems

a) Knowledge Management Fundamentals

b) Knowledge Management Tools

c) Knowledge Mapping

d) Knowledge Management System

2. Day – 2 Penyusunan KM Programs

a) KM Strategy

b) KM Roadmap

c) K-Map

d) KM Programs

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MODULE 2:KM Tools

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The SECI Model – Modes of Knowledge Transfer

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KM Tools

vKM Assessment Survey

vCommunity of Practices (CoP)

vAfter Action Review (AAR)

vIssue Mapping

vTaxonomies for Documents and Folders

vKnowledge Portal

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KM Assessment Tool

Survey questionnaire designed to help the company perform an initial and rapid self-appraisal of its readiness for KM

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Objectives of KM Assessment Tool

vDetermine if KM is already being practiced and to what degree it is being applied

vDetermine if the organization had the right conditions for building and sustaining systematic KM processes

vIdentify the strengths and opportunities for improvement in managing knowledge

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KM Framework

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Audit Items and Rating System

vTotal of .. questions with … points as the perfect score

vScale :

Descriptions Rating Scale

Doing very good 5

Doing good 4

Doing adequately 3

Doing poorly 2

Doing very poorly or none at all 1

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7 Audit Criteria Categories

Cat 1.0: KM Leadership

Cat 2.0: Organization

Cat 3.0: People

Cat 4.0: Technology

Cat 5.0: Knowledge Processes

Cat 6.0: Learning and Innovation

Cat 7.0: KM Outcomes

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Community of Practices (CoP)

v Etienne Wenger, author of the seminal book Cultivating Communities defines Communities of Practice (CoPs) as follows: ‘ … groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise by interacting on an ongoing basis’.

v The key distinguishing charactistics are that membership of a CoP is voluntary, and their goals and objectives to be fluid rather than determined by management objectives

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Communities/networks compared with other collaborative mechanisms

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After Action Review (AAR)

vOrganizational learning requires continuous assessment of organizational performance, looking at successes and failures, ensuring that learning takes place to support continuous improvement.

v The After Action Review is a simple tool to facilitate this assessment. It works by bringing together a team to discuss task, event, activity or project, in an open and honest fashion.

vWhen applied correctly, AARs can become a key aspect of the internal system of learning and motivation.

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Some New KM Technologies

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