Post on 14-Jun-2015
description
Modern IT Service ManagementErin Avery
BMC Software
@ErinKAvery
Basic Slide Layout@BMC_Remedyforce
Focus on Results
Satisfied Customers
Engaged Employees
Aligned Work
Modern Service CHALLENGE
Old Version
Irrelevant Customizations
Lack Visibility
Multiple Tools
Fragmented Processes
Inadequate Technology
Infrastructure FocusLabor
Intensive
Deep ITSM & ITIL Capabilities
Social, Mobile & Collaborative
Built from the Cloud Up
Modern Integrations
Standardize, Streamline & Improve with Remedyforce
ServiceRequest
Self-ServicePortal
KnowledgeManagement
Service LevelManagement
Mobility
ConfigurationMgmt. Database
ChangeManagement
ProblemManagement
IncidentManagement
Chatter
Real-timeAnalytics
Asset InventoryManagement
ReleaseManagement
ITIL-based BestPractice Processes
Survey