Post on 31-Mar-2015
mobility.umd.edumobility.umd.edu
Incorporating Mobility Technology Into The Campus
Jeffrey C. Huskamp
Pam Burton
D. Britt Reynolds
Skip Warnick
mobility.umd.edu
Panelists
Jeff HuskampVP & CIO
Skip WarnickMgr, Portal
and Web Services
D. Britt ReynoldsAssociate Director
UndergraduateAdmissions
Pam BurtonDirector
User Support Services
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UM Campus
• Research university• Celebrated 150th anniversary in 2006• 25,857 undergraduate and 10,157 graduate
students• Total budget $1.4B• Located just inside the Beltway in
Washington, DC
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By the Numbers• Employees
• Faculty – 3,752 (full-time and part-time)• Staff – 4,829• Graduate assistants – 3,873
• University structure and degrees• 1250 acres• Land grant institution for the State of Maryland• 13 colleges/schools (no medical school)• 127 undergraduate majors• 112 graduate degrees
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But most importantly…
• 3500 wireless access points• Starting deployment of 802.11n this fall• WiMAX test bed coming in fall semester• 5 year total network refresh to begin this
academic year• Students looking for an integrated seamless
mobility experience
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Open Source Initiative
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Program Goals• Enhance the classroom learning experience.• Promote interaction between faculty and students• Provide students with a tool to help them manage
their time and navigate the campus (physical and administrative environments)
• Enhance the personal safety of our students• Create an impression about the university’s world
class status through innovation and technology
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Campus Infrastructure
• Partnership between Undergraduate Admissions and OIT with Provost support.
• Steering Committee (faculty and students, staffed by OIT and Undergraduate Admissions).
• Pilot group: ~150 incoming students; all members of two scholarship programs; used as a recruitment incentive.
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Distribution Plan
• Password protected website created to allow students to choose the device
• Website includes FAQ’s for pilot participants.• Devices ordered through AT&T• Delivery at Terrapin Technology Store at move-in• AT&T and OIT reps available to activate the phones.• OIT Help Desk available for trouble shooting and
replacement of broken or stolen devices
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Expectations of Students in Pilot• Take ownership of the device• Select the device to meet their needs• Participation in a series of faculty-led group
meetings to test the integration of the device into classroom-like experiences
• Group meetings also includes focus group activities to assess their success
• Participation in assessment activities.• Seminar “for credit” offered in the spring
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Classroom Integration
• Faculty participation is key• Identify classrooms with technology to
enable device usage• Consolidation of classroom devices (e.g.
clickers)
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Challenges
• Timing with release of new Apple devices.• Assessment – what kinds of pre-tests are available
to measure student/faculty engagement post pilot?• Academic relevance.• Faculty participation beyond the Steering
Committee.• Launching the project beyond the pilot.• Funding…
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Maryland Day
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Academic Computers for Terps (ACT)
• Discount purchase program• Offers products from two vendors, Apple, Inc.
and Dell Computer, Inc.• Since inception in 2006 has saved university
community in excess of $3M dollars in discounts over and above educational discounts
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Terrapin Technology Store (TTS)
• On campus retail location provides walk-in sales and opportunity to demo products
• One-stop shop for hardware, software and departmental purchases
• Operated by ACT program manager and student staff
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Mobility Initiative Pilot• Pilot to examine use of mobile platforms in academic, social and cultural areas of campus life
• User Support Services (USS) supporting the pilot through project management, hardware and software distribution, and help desk/warranty desk support
• Pilot hardware (iPod touch/iPhone) distributed through the TTS
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Pilot Implementation
• Applications, bookmarks, etc. preloaded on hardware when possible
• Other software available online as it is released• Warranty support for hardware and OS provided
by the OIT Warranty Desk
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Pilot Implementation
• Application documentation available through the Pilot program website (https://mobility.umd.edu)
• Support provided by the OIT Help Desks• UM Internal Review Board (IRB) release
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Total cost of ownership
• Partnership with AT&T• As of August 3, 82 student participants chose
iTouch; 40 student participants chose iPhones
• Warranty support on-site
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Promotion & Publicity
• Regular emails from Undergraduate Admissions Office
• Web site (http://mobility.umd.edu)• Campus IT meetings• Terrapin Technology Store• ITforUM& TechKnow articles
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Challenges for support of Pilot
• Logistics of distribution of units, in particular the activation of iPhones
• Coordination of stakeholders, participants and vendors
• Software distribution• Coordination of training, documentation and
support
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Maryland’s Mobile Portal
• One portal multiple, presentation layers
• Contains a sub-set of applications • Changes made on mobile device
update portal proper
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MyUM
• Access To• News Reader• To-Do List • Targeted University
Messages
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Academics & Testudo
•Access To• Registered Courses• Books• Exam Information• ELMS (Blackboard) Courses• ELMS Organizations
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Student Services•Access To
• Eating• Meal Plan Information• Recreation
• Campus Recreation Center membership information
• Transportation• Bus schedules• Campus map
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MyeVyu
• Quality of Life• Education• Social/community• Safety• Transportation
•Support for• Students• Faculty• Staff• Visitors
Integrate university services and enhance them with context (time, location, security, ...)
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MyeVyu Client Device
•Panic Button•Location and ID•Audio and Video Stream
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MyeVyu Dispatcher’s Console• Location and ID• Status• Audio Stream• Video Stream
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Avaya Mobile 1x Portal
•Easy to use Graphical User Interface•One business number access•Location Transparency•User control of Avaya one-X Mobile•Dialing from Call logs, Contact lists and corporate directory•Access to Avaya Communication Manager features•Single voice mailbox and Visual Voicemail
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Maryland Day
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Keeping Our Eyes Open• Must be relevant to the academic experience• Must get faculty buy-in• Must get faculty to use in class• Must provide enhanced services at a reasonable cost
(the value proposition)• Must provide local support (including hardware support)• Must provide robust applications to make a competitive
difference
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Where to spend our effort• Mapping/location awareness• Calendars• Portal integration• Strong integration with local student systems• Encourage and support departmental and student
application development• Facilitate social networking (?)• But need a more robust interface to iPhone information
through the API
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Vision Going Forward
• Development of a consortium for iTouch/iPhone applications for higher education
• Clearinghouse for functions available• Open source availability• Cooperative development to avoid rampant
duplication of effort• Quality assurance stamp of approval