Mobile Brand Strategies: Actions Speak Louder Than Words

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Presentation given by Ocean Observations in Stockholm on November 30, 2010. Phones are no longer about talking - now they DO things that make our lives easier and more enjoyable. The same should be true for your brand strategy. Here we provide an overview of the current mobile landscape and technologies, with a focus on leveraging mobile possibilities to create more meaningful brand interactions and experiences. Also includes inspiration from Japan with insights into how Japanese brands are currently using mobile.

Transcript of Mobile Brand Strategies: Actions Speak Louder Than Words

Mobile Brand Strategies// Actions speak louder than wordsNovember 30, 2010

Say hello to:

app stores!

and tablets!

and ‘droids!

oh #@!&!

The road is being paved as we move forward.

Isn’t it just

a smaller screen?

ROAR.

// Behavior // Media // Usage // Technology

Accelerating Change

New Ways to Interact

Wifi/3GGPSTouchscreenCameraMicrophone

Speakers/HeadphonesAccelerometerProximity/Light SensorsGyroscopeAugmented Reality

More than talking... Phones now DO things!

We choose who to talk to.That goes for people and brands.

New Rules of Engagement

Everything else is spam.

The Rise of the Participatory Age

Transparency is trumping privacy.

Gaming is a force to be reckoned with:

+

= MINDBLOWING

Source: OnlineMBA.com, AllFacebook.com, Mashable.com

Narrative format is losing relevance and impact.

Source: http://blog.campaignasia.com/author/andygreenaway/

Build things that are:

A. Entertaining B. Useful C. Both

“It’s no longer about communicating products, It’s about creating Communication Products.”

“Create things that DO things, and then see what people do with them.”

-Gareth KayDirector of Brand Strategy, Goodby, Silverstein and Partners

Creating Meaningful Interactions:

1. Don’t talk, DO

Agency Credit: Wieden + Kennedy, PortlandNike Livestrong/ChalkBot: http://www.youtube.com/watch?v=5Jb-KT4r6NY

Agency Credit: R/GA New York

Creating Meaningful Interactions:

1. Don’t talk, DO2. Understand WHEN and HOW to add Value

Mobile Motivations

Needs an address. A balance. Support. And a hug. ASAP!

On-Demanding

What’s the score? Did anyone “like” my status? Is the new product in? ...What about now?

First-to-Know

Killing Time. Looking for something new. Something unexpected.

Killing Time

Mobile-Managing

Access to my digital data and ability to complete transactions, no matter time nor place.

Mobile Contexts

Streetsmarts

GPS is for tourists. Location based is about more than satellite tracking

hmm, food. . .

hmm, food.. .

hmm, food...

It’s always there, ready to be local.

Social Currency

You have a conversation piece in your pocket.

Agency Credit: 72andSunnyHardee’s Parisian Pickup: http://www.youtube.com/watch?v=Wrkvqjb3Azc

Agency Credit: Crispin Porter + BoguskyBaby Carrots Xtreme Xrunch Kart: http://www.youtube.com/watch?v=-nqz9sQrFA4

Portable Fan Club

The Power of Social Proof

Agency Credit: Big Spaceship

We’re Better Together

A platform where small actions drive big change.

The interface to everything

Life is a Game.

Agency Credit: Jung Von Matt, StockholmMini Getaway Stockholm: http://www.youtube.com/watch?v=WMWu1h_6OfE

iButterfly: http://www.youtube.com/watch?v=vEE6M0iW-Nw Agency Credit: Dantsu

Tokyo電車

Shake Me Wake Me

Using mobile technology in a useful way.

Drutten & Gene

Using augmented reality to promote the new film.

Twitter

Twitter is seen as casual, spontaneous, informal, public and open - that is not usually the way Japanese are.

iComic

A concept that works - now also in the mobile.

Love Plus

Virtual reality - a life in an other dimension.

Key TakeawaysTechnical and cultural changes make NOW the most exciting time to be a marketer.

Mobile is Mass - and will soon overtake desktop.

Mobile technology provides possibilities for interacting that were never before possible.

Don’t use mobile as just another channel to fill with unwanted clutter. You must add value by providing tools or enjoyment.

Create meaningful interactions by understanding how your target values and needs apply to different mobile contexts.

Be generous. Mobile allows “marketing for good.”

Mobile is not an afterthought to your strategy or plan. If not already, it will soon be the most important way to connect with your target.

The New Questions:

• Who do you want to reach?

• What do you want them to think/feel/do?

• What do you want to achieve?

• What do we want them to take away about your brand?

• Who needs your help?

• How do they want to engage with you?

• What is the REAL unsolved problem?

• How can you create meaningful interactions?

FROM: TO:

THANK YOU!www.oceanobservations.comocean_sthlm@twitteroceantokyo.tumblr.com