Post on 04-Aug-2015
Saturday 15 April 2023 1
Mobile Access What do libraries want?
Implementing a mobile strategy at the University ofSurrey
Claire KochVirtual Support & eServices Developer
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• More users coming to query desks with mobile devices• Queries about apps advertised on provider pages• Queries about how to use apps• More use of Library website via mobile devices
Background
2010-2011 2011 - 2012 2012 - 20130
10000
20000
30000
40000
50000
60000Mobile access
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To improve access to our resources and information from any device anywhere
Our Aim
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• Familiarisation with mobile devices• Integration into workflows• Wider range of services at desks• Professionalism• Increased confidence
Staff Training
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170 Providers checked:
App investigation
No mobile pro-vision
Mobile op-timised site
Useful app
Other app
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What do students want?
Yes
If there was an app
If it was mobile friendly
No
Would you access library Resources on your phone/
tablet?
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What do students want?
“Being able to do everything is a good idea, but most of the time it will be just for simple things.”
“as easy as using anything else on my phone.”
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Student Approach – what we did
The Approach
Activated the Mobile version of the catalogue
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Student Approach – what we did
The Approach
Made our opening hours and room booking pages mobile friendly
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Find out how your users are/would like to access information
What have we learnt?
Recommendations
Identify quick wins. What can you do now?
Find out what is happening elsewhere in your institution
Try things out
Ensure staff are trained and comfortable with technology
Don’t forget how mobile technology can help you in your workflows