Post on 28-Nov-2014
description
MULTI CORPORATION IS A LEADING PROPERTY COMPANY IN EUROPE, DEVELOPING, OWNING
AND OPERATING QUALITY SHOPPING CENTRES, OFFICES AND MIXED-USE PROJECTS THROUGH
ITS SUBSIDIARIES:
BUILD UP A DIVERSIFIED
PORTFOLIO OF FIRST CLASS
SHOPPING CENTRES
SET UP AND SPONSORS
REAL ESTATE
INVESTMENT FUNDS FOR
INSTITUTIONAL CLIENTS
DEVELOP LARGE-SCALE
MIXED-USE SHOPPING
CENTRES, INNER-CITY
REGENERATION
PROJECTS AND OFFICES
GET THE BEST OUT OF
SHOPPING CENTRES FOR
CUSTOMERS,
SHOPKEEPERS AND
OWNERS, AND TO HELP
RETAILERS TO ACHIEVE
TOP PERFORMANCE
WITHIN AN
ENVIRONMENT OF
SUSTAINABLE QUALITY
OUR ORGANIZATION
OUR
PORTFOLIO
. PORTUGAL
. SPAIN
. CZECH REPUBLIC
. GERMANY
. TURKEY
. ITALY
. BELGIUM
. UNITED KINGDOM
. THE NETHERLANDS
. POLAND
COUNTRIES WHERE MULTI MALL MANAGEMENT IS OPERATING
11 YEARS EXPERIENCE
ABOUT 200 PROFESSIONALS ACROSS
EUROPE
ABOUT 40 SHOPPING CENTRES
ABOUT 1.300.000 m2 GLA
MORE THAN 4.000 TENANTS
YEARLY ESTIMATED SALES €4 BILLION
OUR FIGURES IN EUROPE
OVER 100 PROFESSIONALS IN PORTUGAL
14 SHOPPING CENTRES (INCLUDING A RETAIL PARK)
OVER 400.000 SQM OF SHOPPING CENTRES
ABOUT 2.100 TENANT CONTRACTS
GLOBAL SALES OF €900 MILLION
OVER 75 MILLIONS VISITORS
OVER 2 BILLION EUROS OF ASSET VALUE IN PORTUGAL
OUR FIGURES IN PORTUGAL
OPERATING
PORTUGALSHOPPING CENTRES
FORUM MADEIRA
FORUM ALGARVE
ALMADA FORUM
FORUM MONTIJO
ARMAZÉNS DO CHIADO
FORUM COIMBRA
FORUM VISEU
FORUM CASTELO BRANCO
FORUM AVEIRO
PARQUE MONDEGO
FORUM BARREIRO
FORUM SINTRA
ESPAÇO GUIMARÃES
W SHOPPING
OUR
PHILOSOPHY
OUR MANAGEMENT PHILOSOPHY IS BASED ON A KNOW-HOW
PROVIDER
. TO REINFORCE THE BENEFITS GENERATED BY EACH SHOPPING CENTRE IN ASPECTS SUCH AS
CUSTOMER SERVICE, COMFORT AND CONVENIENCE
. TO REINFORCE THE ROLE OF THE SHOPPING CENTRES AS MAGNETS FOR THE DEVELOPMENT
AND REVIVAL OF THE URBAN CENTRES IN WHICH THEY ARE LOCATED
. TO REINFORCE OUR SUSTAINABILITY POLICY PROMOTING OUR ECO EFFICIENCY
. TRAINING AND DEVELOPING SKILLED PERSONS IS OUR MAIN GOAL – BUSINESS SCHOOL
. REALISING THE OPPORTUNITY FOR DIFFERENTIATION AND QUALITY IN
THE MANAGEMENT OF PROPERTY ASSETS IN PORTUGAL
. MULTI MALL MANAGEMENT INTERNATIONAL USES
PORTUGAL AS A TRAINING GROUND
FOR MULTI MALL MANAGEMENT’S MANAGEMENT TEAMS THROUGHOUT EUROPE
MULTI MALL MANAGEMENT HAS THE OBLIGATION TO CONSIDER THE INTERESTS OF CUSTOMERS,
EMPLOYEES, SHAREHOLDERS, COMMUNITIES, AND ECOLOGICAL CONSIDERATIONS IN ALL ASPECTS
OF THEIR OPERATIONS. THIS OBLIGATION IS SEEN TO EXTEND BEYOND OUR STATUTORY OBLIGATION
TO COMPLY WITH LEGISLATION.
MMM SUSTAINABLE POLICY IS CLOSELY LINKED WITH THE PRINCIPLES OF SUSTAINABLE
DEVELOPMENT. ENTERPRISES SHOULD MAKE DECISIONS BASED NOT ONLY ON FINANCIAL FACTORS
SUCH AS PROFITS OR DIVIDENDS, BUT ALSO BASED ON THE IMMEDIATE AND LONG-TERM SOCIAL AND
ENVIRONMENTAL CONSEQUENCES OF THEIR ACTIVITIES.
CORPORATE RESPONSIBILITY – ELEMENTS:
RESPONSIBLE CONSTRUCTION
RESPONSIBLE PROPERTY MANAGEMENT HUMAN
RESOURCES/EMPLOYEES
COMMUNITY ENGAGEMENT
RISK MANAGEMENT
RESPONSIBLE PROCUREMENT
RESPONSIBLE BUSINESS CONDUCT
COMMUNICATION
MULTI MALL MANAGEMENT CORPORATE
RESPONSABILITY
MULTI MALL MANAGEMENT HAS THE OBLIGATION TO CONSIDER THE INTERESTS OF CUSTOMERS,
EMPLOYEES, SHAREHOLDERS, COMMUNITIES, AND ECOLOGICAL CONSIDERATIONS IN ALL ASPECTS
OF THEIR OPERATIONS. THIS OBLIGATION IS SEEN TO EXTEND BEYOND OUR STATUTORY OBLIGATION
TO COMPLY WITH LEGISLATION.
MMM SUSTAINABLE POLICY IS CLOSELY LINKED WITH THE PRINCIPLES OF SUSTAINABLE
DEVELOPMENT. ENTERPRISES SHOULD MAKE DECISIONS BASED NOT ONLY ON FINANCIAL FACTORS
SUCH AS PROFITS OR DIVIDENDS, BUT ALSO BASED ON THE IMMEDIATE AND LONG-TERM SOCIAL AND
ENVIRONMENTAL CONSEQUENCES OF THEIR ACTIVITIES.
MULTI MALL MANAGEMENT CORPORATE RESPONSABILITY
CORPORATE RESPONSIBILITY – ELEMENTS:
. RESPONSIBLE CONSTRUCTION
. RESPONSIBLE PROPERTY MANAGEMENT HUMAN
. RESOURCES/EMPLOYEES
. COMMUNITY ENGAGEMENT
. RISK MANAGEMENT
. RESPONSIBLE PROCUREMENT
. RESPONSIBLE BUSINESS CONDUCT
. COMMUNICATION
MULTI MALL MANAGEMENT SUSTAINABILITY PRIORITY AREAS
TO DEVELOP A SYSTEMATIC SUSTAINABILITY APPROACH, SEVEN CORE PRIORITY AREAS HAVE BEEN
IDENTIFIED:
ENVIRONMENT, COMMUNITY, INVESTORS, EMPLOYEES, TENANTS / CUSTOMERS, SUPPLY CHAIN,
COMMUNICATION.
. TO MANAGE ENVIRONMENTAL STRATEGIES WITH THE ECONOMIC GROWTH
. TO REINFORCE OUR SUSTAINABILITY POLICY
. TO PROMOTE OUR PROJECTS’ ECO EFFICIENCY
MULTI MALL MANAGEMENT ENVIRONMENTAL POLICY
MULTI MALL MANAGEMENT ESTABLISHED THE ENVIRONMENTAL MANAGEMENT
SYSTEM
OUR ENVIRONMENTAL MANAGEMENT SYSTEM IS CERTIFICATED UNDER...
ISO 14001
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION
SHOPPING CENTRES’ ENVIRONMENTAL CERTIFICATION
* THE FIRST PORTUGUESE SHOPPING CENTRE TO BE AWARDED ISO 14001 CERTIFICATION
ALL OUR SHOPPING CENTERS COMPLY WITH EU ENVIRONMENTAL LAW
OUR ENVIRONMENTAL MANAGEMENT SYSTEM ALLOWED US TO
ACHIEVE THE FOLLOWING PERFORMANCE...
. REDUCING AROUND 13% OF SHOPPING CENTRES’ WASTE PRODUCTION (2008)
- INCREASING AROUND 2% OF RECYCLING SHOPPING CENTRES’ WASTE PRODUCTION (41%
IN 2008)
. REDUCING AROUND 13% OF ENERGY CONSUMPTION (2008)
. REDUCING AROUND 11% OF WATER CONSUPTION (2008)
QUALITY MEANS MAKING OURSELVES AND OUR WORLD BETTER
QUALITY DEFINES AND DRIVES SUCCESSFUL INDIVIDUALS, ORGANIZATIONS AND COMMUNITIES
AND IT NEVER STOPS EVOLVING
OUR
COMMITMENT
UNDER DEVELOPMENT SHOPPING CENTRES’
. TO GIVE ADDED VALUE TO NEW PROJECTS IN CONCEPTUAL DESIGN AND TENANT MIX
. TO ANALYSE AND MONITOR THE SHOPPING CENTRE CONSTRUCTION AND PROMOTION
PHASES
. TO MONITOR THE OPENING EVENT
. TO KEEP A PARTNER RELATIONSHIP BETWEEN MULTI MALL MANAGEMENT AND
INVESTORS TARGETS
. TO BRING TO THE ASSET THE BEST VALORISATION
. TO BE REGULATED BY A MANAGEMENT CONTRACT
SHOPPING CENTRES’ MANAGEMENT
. TO ASSURE AN EFFICIENT SHOPPING CENTRE OPERATION
. TO GUARANTEE CONSTANT OPTIMISATION OF SERVICE CHARGES AND PROMOTION
BUDGETS
. TO PROVIDE THE OWNER WITH EFFECTIVE CONTROL OF ITS INCOME
. REPORTING
MARKETING MALL DYNAMIZATIONEVENTS COSTUMER SERVICEPUBLIC RELATIONSPROMOTION CAMPAIGNSSOCIAL RESPONSABILITY AND COMMUNITY RELATIONMARKET ANALYSISMARKETING REPORTS
COMMERCIAL NEW SHOPSRENEWAL CONTRACTSSHOPS REPLACEMENTTEMPORARY SPACES EXTRA-INCOMETENANT MIX
TECHNICAL INSURANCEMAINTENANCEHYGIENE AND COMFORTSURVEILLANCE AND SECURITYGARDENINGSOCIAL RESPONSABILITY AND COMMUNITY RELATIONOPERATIONAL REPORT
FINANCIAL SHOPS PERFORMANCEINCOME CONTROLSHOPS AUDITSALES INFORMATIONFINANCIAL REPORTS
LEGAL LEGAL SUPPORTCONTRACTS
REPORTING WHEN TO WHOM
ANNUAL SEMESTRIAL MONTHLY OWNER TENANTS
ANNUAL BUSINESS PLANMARKETING, TECHNICAL AND FINANCIAL
FORECAST ANALYSIS
TENANT’S INQUIRY
TENANT’S ANNUAL MEETING
MONTHLY REPORTSMARKETING, TECHNICAL AND FINANCIAL
AUDIT REPORTS
MANAGEMENT MEETINGS
TENANT’S GENERAL MEETINGS
VISITOR PROFILE ANALYSIS
ECONOMICAL ANALYSIS KEY FIGURES STRATEGY
COMPETITIVENESS
ANNUAL SALES
ANNUAL VISITORS
PERFORMANCE BY GROUP OF ACTIVITY
GROUPS OF ACTIVITY ANALYSIS
EFFORT RATE
PROFITABILITY
OCCUPANCY
TURNOVER RENT
SHOPS AUDIT
TEMPORARY SPACES
COLLECTIONS
PROMOTION FUND
SERVICE CHARGES
5 YEARS INVESTMENT PLAN
EVENTS AND SOCIAL
AWARENESS
ANNUAL BUSINESS PLAN
SUMMARY
LEASE RESULTS
INTERNATIONAL ANALYSIS
NATIONAL ANALYSIS
LOCAL ANALYSIS
TECHNICAL REPORT
SECURITY
MAINTENANCE
CLEANLINESS
GARDEN
WASTE
MARKETING REPORTFINANCIAL REPORTEXECUTIVE SUMMARY
MONTHLY REPORTS
EVENTS AND CAMPAIGNS
TEMPORARY SPACES
TRAFFIC ANALYSIS
KEY FIGURES
CLOSED SHOPS
TOP PERFORMANCES
DEBTORS BALANCE
BANK GUARANTEES
EFFORT TAX
ACTIVITY PERFORMANCE
INSURANCE POLICY
PROMOTION BUDGET
ANALYSIS
MACROECONOMICS AND
POLITICS
PERFORMANCE FIGURES
OCCUPANCY
OUR
FUTURE
. TO ADD VALUE TO MULTI ASSET MANAGEMENT, INCREASING THE CONFIDENCE OF
INVESTORS TO BUY MORE AND BETTER FUTURE PROJECTS
. TO SET UP THE MANAGEMENT MODEL IN COUNTRIES WHERE MULTI CORPORATION IS
EXPANDING THEIR BUSINESS
. TO MANAGE ALL THE ASSET INVESTMENT PORTFOLIO
. TO DEVELOP MANAGEMENT SKILLS AND KNOW-HOW TO GUARANTEE GOOD
INVESTMENT RETURNS TO OUR CLIENTS
THANK YOU